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Jurassic Park Refunds Update

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  • Tyrannosaur87Tyrannosaur87
    edited August 2011
    VictimOfScience wrote: »
    Can we use our free game promo code that we got with our Jurassic Park refund...for Jurassic park when it comes out in Nov. then? I don't remember seeing any small print that said you couldn't. Has anyone already asked this? Just checking.

    Thank you for everything you do!!!

    Yes you can use it on Jurassic Park if you choose to do so
  • VictimOfScienceVictimOfScience
    edited August 2011
    Ha! Thanks! I will likely do that then! Such great news. This is one of my most anticipated games in a very crowded holiday season!!
  • KodaPOwERKodaPOwER
    edited August 2011
    No voucher here :-(
  • mannyguy1mannyguy1
    edited August 2011
    I still have no voucer either...
  • comquackcomquack
    edited August 2011
    I also have not recieved a voucher. Jurassic park is still in my list of purchased games
  • weejockyweejocky
    edited August 2011
    Been a long time now, still no voucher.
  • puzzleboxpuzzlebox Telltale Alumni
    edited August 2011
    To anyone who is still waiting on a voucher, drop an email to support@telltalegames.com if you haven't already.
  • weatherdudeweatherdude
    edited August 2011
    puzzlebox wrote: »
    To anyone who is still waiting on a voucher, drop an email to support@telltalegames.com if you haven't already.

    I did like 2 wks ago still nothing
  • PainDealerPainDealer
    edited September 2011
    Yep sent an e-mail and nothing's come up yet...
  • mannyguy1mannyguy1
    edited September 2011
    TELL TALE WHERE IS MY VOUCHER!! I've been waiting too long. I've sent support and email too and nothing!!
  • weatherdudeweatherdude
    edited September 2011
    mannyguy1 wrote: »
    TELL TALE WHERE IS MY VOUCHER!! I've been waiting too long. I've sent support and email too and nothing!!

    I got mine quickly after emailing Amy, (alukima@telltalegames.com), just did it today!! Thanks Telltale
  • kinseekerkinseeker
    edited September 2011
    weatherdude wrote: »
    I got mine quickly after emailing Amy, (alukima@telltalegames.com), just did it today!! Thanks Telltale

    I emailed Amy and no response at all. Same with support. Im wondering if ill ever get mine.
  • mannyguy1mannyguy1
    edited September 2011
    emailed Amy no responce....
  • MCorleoneMCorleone
    edited September 2011
    I emailed support asking for the voucher, but did not receive a reply either, I found my message very clear and to the point.
    It has the code 'issue-51874'....
  • mannyguy1mannyguy1
    edited September 2011
    I've emailed support and Amy directly. I haven't heard anything so yeah...
  • HooblaDGNHooblaDGN
    edited September 2011
    I emailed support last Friday. Have yet to hear any response. I love Telltale, but at this point I'm worried that they're just screwing me over (it's been months). Starting to leave a sour taste. I'm so looking forward to JP, but this... ugh. Cmon guys. I love your company. I own most of your games, bought at full price. What the heck is this?
  • kinseekerkinseeker
    edited September 2011
    Nothing yet and im still getting ignored. How hard can it be??
  • kasaki89kasaki89
    edited September 2011
    I didnt get anything , what the flying fuck.
  • HooblaDGNHooblaDGN
    edited September 2011
    Oh hey, my last worried statement was out of date apparently. While I was never contacted back by support, a credit DID show up on one of my bank accounts on September 21st as a refund for the game. Thanks so much, guys. Look forward to JP. Just have to wait.... a little... longer.
  • gnarkillgnarkill
    edited October 2011
    At least you guys got a code. I never got one for a free game after we was promised one. I tryed e-mailing alan weeks ago, no relpy.
  • WoodsyblueWoodsyblue
    edited October 2011
    I too have yet to receive a code, though in all fairness I haven't complained to anyone about it yet. I should probably get on that :o

    Edit: After messaging Telltale Support I promptly received my code :D
  • kinseekerkinseeker
    edited October 2011
    Woodsyblue wrote: »
    I too have yet to receive a code, though in all fairness I haven't complained to anyone about it yet. I should probably get on that :o

    It took me a couple trys emailing tech support and amy but i got mine.
  • bacobugbacobug
    edited October 2011
    i still din't get a code but i still be waiting.
  • mannyguy1mannyguy1
    edited October 2011
    got my voucher code. It took 3 emails, but I received it. I'm happy!
  • TrexroarrTrexroarr
    edited October 2011
    I misplaced my code. How do I go about recieving a new one, or at least the same one, again?
  • kasaki89kasaki89
    edited October 2011
    k im really friken annoyed. can a mod pm about my code, i still havent gotten it yet.. its been a year almost. like what the fuck.
  • MikeMike
    edited October 2011
    Moved this thread into the support forum.

    Everybody who preordered Jurassic Park prior to April 26'th would have had that order refunded and been emailed a voucher automatically. If you ordered, and didn't receive your voucher, it's likely that it got caught in your spam filter. If you still don't have yours, you can send an email to support@telltalegames.com or send me a PM here. Please include your order number if you still have it.

    Thanks,
    Michael
  • KodaPOwERKodaPOwER
    edited October 2011
    After sending the mail, I've immediately received my coupon. Thank you Michael.
  • killerhydrakillerhydra
    edited October 2011
    where do u input the code cuz so far ive had no luck finding it
  • fleskflesk
    edited October 2011
    killerhydra wrote: »
    where do u input the code cuz so far ive had no luck finding it

    There's a field for inputting vouchers after you go to check out your order.
  • killerhydrakillerhydra
    edited October 2011
    i tried that it wouldnt take mine cuz i bought the jp dvd bundle pack and it gave me the code to get episode 1 free but it wouldnt accept the code no matter how i typed it
  • MikeMike
    edited October 2011
    As noted on the sheet that code is printed on, you can input the Jurassic Park DVD/Bluray code here: http://www.telltalegames.com/redeem/code/jpbluray/
  • kyleripmankyleripman
    edited October 2011
    I also still need my free game code from preordering JP this spring. I sent an e-mail to support@telltale last night.

    Original Order ID: 600106398624628
  • kyleripmankyleripman
    edited October 2011
    Got it, thanks!
  • Speedway MasterSpeedway Master
    edited October 2011
    I already received the gift code a long time ago, but I never received the refund. Can the staff re-email me for this problem? Thanks.
  • MikeMike
    edited October 2011
    Send me a PM with either your order number or the email address used to place the order.
  • asphodeliasphodeli
    edited November 2011
    Hi all,

    I did not cancel my pre-order for JP way back in February (I still have the e-mail), and I was wondering if it still stands? Is it possible for me to upgrade my order to a Deluxe Edition, or can I change it to a Gift so that I can purchase the Deluxe Edition for myself?
  • KerneeKernee
    edited November 2011
    So I used the voucher, but its showing up in my account as a gift that I can send off to someone. Is this right? I thought it was suppose to show up a purchased game showing the first episode of the series?
  • MikeMike
    edited November 2011
    That would only happen if you selected the gift option during checkout. If you want to PM me your order number, I can have a look at it.

    Edit: After looking at that order, it was actually not a gift. Gremlins in the system.
  • ScqwixScqwix
    edited November 2011
    Hi Amy! I have not received any refunds yet...

    I ordered JP in april I guess? but still no refunds...
This discussion has been closed.