Walking Dead pre-order problem
Hi,
I pre-ordered Walking Dead yesterday, but I got stuck on the 'Your order is being processed'-screen (possibly due to a bad connection). The order doesn't show up in the 'My Orders'-list on the 'My Games'-screen, and I haven't received a confirmation e-mail from Telltale. I have been charged though, and I have also received a confirmation of my order from Paypal. My order number (according to the Paypal confirmation) is #600148981026258, and I ordered it through this account. For the record, I also sent an e-mail about this yesterday, but I thought it would get noticed a bit more quickly here. That mail got assigned the code 'issue-57367'. Feel free to ignore that mail if this gets solved through the forum.
Thanks!
I pre-ordered Walking Dead yesterday, but I got stuck on the 'Your order is being processed'-screen (possibly due to a bad connection). The order doesn't show up in the 'My Orders'-list on the 'My Games'-screen, and I haven't received a confirmation e-mail from Telltale. I have been charged though, and I have also received a confirmation of my order from Paypal. My order number (according to the Paypal confirmation) is #600148981026258, and I ordered it through this account. For the record, I also sent an e-mail about this yesterday, but I thought it would get noticed a bit more quickly here. That mail got assigned the code 'issue-57367'. Feel free to ignore that mail if this gets solved through the forum.
Thanks!
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Comments
Our system indicates that we never received money from Paypal for that order. If you're certain the money was withdrawn from your account and you received a payment confirmation, please copy and paste the contents of the confirmation email to me in a PM here.
Thanks,
Michael
No problem, I know this isn't your fault. Like I said, this connection has a habit of dropping out at inconvenient times. I suspect that something went wrong there.
Confused.
Thanks.