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i want my money back

isanvicenteisanvicente
edited May 2012 in Shopping or Activation Support
i cannot boot the game i have tried everything, compatibility 80 and so on, disconnet internet, i does not work and i have almost everygame of telltale, and never happened this to me

Comments

  • MikeMike
    edited May 2012
    I'm definitely sorry to hear you're having issues. However, there's no record of you having ever purchased anything from us. If you purchased the game elsewhere, you will need to contact them directly.
  • isanvicenteisanvicente
    edited May 2012
    i have get it on steam, and i can asure that i bought on steam:



    sam and max 3 seasons
    tales of the monky island
    back to the furure
    wallace and gromit
    puzzle agent 1 and 2
    the walking dead

    any body can help me, thanks for the reply
  • Macfly77Macfly77 Moderator
    edited May 2012
    Since your problem is with The Walking Dead, which is a little bit more demanding than Telltale's previous games, a dxdiag might help the forum's tech wizards help you figure out why the game won't run.
    DjNDB wrote: »
    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Open the file and press Ctrl+A followed by Ctrl+C to copy the contents, and paste them in a reply by pressing CTRL-V.
    Sometimes the Forums spam filter catches long posts like this. Don't worry, we can still see them and make them visible.

    Additionally, as Mike posted above, since you didn't purchase it directly from Telltale, if you can't get the game to run, you will have to contact Steam.
    Sorry. :(
  • zmallyzmally
    edited May 2012
    isanvicente wrote: »
    i have get it on steam, and i can asure that i bought on steam:



    sam and max 3 seasons
    tales of the monky island
    back to the furure
    wallace and gromit
    puzzle agent 1 and 2
    the walking dead

    any body can help me, thanks for the reply

    I strongly suggest you seek support from Steam, or on the Steam forums - Best of luck though, the game is worth any amount of hassle :)
  • isanvicenteisanvicente
    edited May 2012
    i will try, it is not a problem of specs, as i have an amd x4, ati 5870 and 4gb of ram and windows 7 64, i will try on steam but it is very strange, first time i have issues with a game on steam
  • isanvicenteisanvicente
    edited May 2012
    my apologies for telltale people, i do not know why, but today the game works perfect, i do not know what has happened i tried for the last two days and i did not work
  • Macfly77Macfly77 Moderator
    edited May 2012
    Good to hear. Enjoy!
  • billyjobillyjo
    edited May 2012
    I am totally bummed out since I just spent 24 dollars on the Walking Dead and can not play the game due to not having the proper video card. My computed will not support the minimum card required therefore upgrading the computer is out of the question. Please advise how to obtain a refund I have not launched the game and would greatly appreciate any consideration you would give to my request.
  • Macfly77Macfly77 Moderator
    edited May 2012
    billyjo wrote: »
    Please advise how to obtain a refund I have not launched the game and would greatly appreciate any consideration you would give to my request.
    If you purchased the game from the Telltale Store, your best option is to e-mail support@telltalegames.com and explain the situation.
    If you bought it from Steam, you will have to contact Steam's customer service.
This discussion has been closed.