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Bought the Walking Dead 5-pack, but no DL link?!?!

ValiantValiant
edited October 2012 in Shopping or Activation Support
So I bought the Walking Dead "season pass" and I can see that Episode 1 has been released.

I can view my Invoice on the "My games" page + I can see the money has been paid through my Paypal account.

But still no games are listed under the headline "Your games!"

What's up with that, seriously?!

I'm kinda starting out this relationship with Telltale Games with a very poor experience...this was not what I expected :(

Comments

  • integritusintegritus
    edited June 2012
    Same problem here but with the "Almost everything" pack, i was able to see the game listed for a while until I download it and install it, but when played and asked for my account it says i have not bought the game yet and i notices that the game is no longer listed on my game list as you comment.
  • Alan4524Alan4524
    edited June 2012
    This looks like an ongoing issue. I purchased TWD last night for my kid to play. We entered the registered e-mail and pw and still can't get the lic. agreement from server. (I guess) Or there is another underlying issue. We will try again throughout the day. Hope this isn't a major issue.
  • JakobskjoldborgJakobskjoldborg
    edited June 2012
    I have the same problem - there is no DL-link in the "Your games!"-section.
  • CattivoCattivo
    edited June 2012
    Same here, although thankfully I downloaded & installed it from the link that showed up immediately after purchasing it. However, as I said in another thread requesting help, when I try to unlock it, it says my account does not have a license even though I bought the game.
  • DjNDBDjNDB Moderator
    edited June 2012
    This sounds like the game actually didn't get linked to your accounts properly for some reason.
    I notified support about this thread, so i hope it will be fixed soon for you guys.

    @Alan4524
    I moved your post into this thread, because it seems to be the same issue.

    @Cattivo & integritus
    I deleted your posts from the other thread, because that thread is about a similar looking but different issue.
  • MikeMike
    edited June 2012
    I just alerted our web team about this, and it should be resolved soon. I apologize for the inconvenience.
  • gk4501gk4501
    edited July 2012
    payed for walking dead game, but only showing episode 1 for download on my page, i can see episode 2 isready for download but not on my page, can someone please help?
  • DjNDBDjNDB Moderator
    edited July 2012
    You can download Episode 2 from inside the game.
    In the Main Menu select "Download content" and then click "Get" for Episode 2 in order to download it.
  • billclintonbillclinton
    edited July 2012
    DjNDB wrote: »
    You can download Episode 2 from inside the game.
    In the Main Menu select "Download content" and then click "Get" for Episode 2 in order to download it.

    I wish it was that simple, but with mac it keeps disconnecting after a while even though there's nothing wrong with my internet connection.

    I wonder why they couldn't put it on their website like the v3 which downloaded without problems.
  • thenoxthenox
    edited July 2012
    I also have a problem with TWD.

    I bought all episodes but I can only download episode 1! I still miss Ep. 2 between my downloads.

    I send an email to support, but still no responce after 2 days and yet the problem is not solved :(
  • thenoxthenox
    edited July 2012
    DjNDB wrote: »
    You can download Episode 2 from inside the game.
    In the Main Menu select "Download content" and then click "Get" for Episode 2 in order to download it.

    I tried it and it works!

    Too bad it is the slowest download ever!

    2% after 15 minutes is a little bit too much
  • DjNDBDjNDB Moderator
    edited July 2012
    thenox wrote: »
    I tried it and it works!

    Too bad it is the slowest download ever!

    2% after 15 minutes is a little bit too much

    Strange. I get 40Mbit/s at the moment.
  • thenoxthenox
    edited July 2012
    DjNDB wrote: »
    Strange. I get 40Mbit/s at the moment.

    I'll try again.

    But I still think it's better if they fix the problem.

    I would like to have episode 2 of TWD between my downloads.

    I send another email and still no responce.

    This isn't one of those things that make me think "oh I wanna buy another TT game!"
  • thenoxthenox
    edited July 2012
    billclinton wrote: »
    I wish it was that simple, but with mac it keeps disconnecting after a while even though there's nothing wrong with my internet connection.

    same for me with a PC. The problem's not mac
  • thenoxthenox
    edited July 2012
    DjNDB wrote: »
    Strange. I get 40Mbit/s at the moment.

    Ok I tried a couple of times again and it finally worked!! :-)

    And the game runs just fine!

    Now how do I get a backup copy of EP. 2?

    Does anyone knows when the problem of EP 2 that doesn't appear in our games list will be fixed?
  • thenoxthenox
    edited July 2012
    gk4501 wrote: »
    payed for walking dead game, but only showing episode 1 for download on my page, i can see episode 2 isready for download but not on my page, can someone please help?

    DjNDB wrote: »
    You can download Episode 2 from inside the game.
    In the Main Menu select "Download content" and then click "Get" for Episode 2 in order to download it.

    I've come to the logical conclusion that there can't be episode 2 in our download page, because all episodes are linked by the choises we make in each one of them.

    So they must be tied togheter in a unique download, one after the other.

    Still I wonder if I can backup episodes after the first
  • MannyacMannyac
    edited July 2012
    Valiant wrote: »
    So I bought the Walking Dead "season pass" and I can see that Episode 1 has been released.

    I can view my Invoice on the "My games" page + I can see the money has been paid through my Paypal account.
    Exactly the same here... Money was transfered, i see the purchase under "stuff you've bought" but i have no download link.

    Plus, I've already wrote a mail to support@telltalegames.com but i get no Answer.:(:(
  • boulingaboulinga
    edited July 2012
    I bought the Walking Dead pack and had problems too. It's visible from Stuff you bought but no links on Your Games ! to download episodes 1 or 2.

    I knew I should have taken it on console...
  • MikeMike
    edited July 2012
    You should both be seeing download links now. I definitely apologize for the delay.
  • boulingaboulinga
    edited July 2012
    It works now for me. Thank you for your help ;)
  • MannyacMannyac
    edited July 2012
    Also works for me.. thanks :)
  • savormixsavormix
    edited October 2012
    Hey guys,

    First of all, sorry for reviving a 2 month old thread, but I think in this situation it's better than to post a new thread.

    The OP has explained the situation already. Since a picture is worth a thousand words, here's one:
    TTG_nolink.png
    And the associated markup code:
    [HTML]<img id="yourgames" src="/images/mytelltale_yourgames.gif" style="margin-bottom: 9px;">
    <div>
    <table border="0" cellpadding="0" cellspacing="0" width="734">
    <script>
    var languageURLs = [];
    var languageMacURLs = [];
    </script>
    </table>
    </div>
    <!-- /Past Game Purchases -->
    <img id="stuffyouvebought" src="/images/mytelltale_stuffyouvebought.gif" style="margin-top: 30px;">[/HTML]

    I've already contacted support, the issue number is 63716. Thought to post on the forums to speed things up.
This discussion has been closed.