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Walking Dead Refund

JBelinJBelin
edited July 2012 in Shopping or Activation Support
Who do I have to contact about a refund for the Walking Dead?

Episode 2 is unplayable and there has been no update for almost a week about the bugs / error that prevents anyone on a MAC downloading the 2nd episode. I'm fed up with this game and Telltale's total lack of customer service.

Comments

  • JBelinJBelin
    edited July 2012
    Could someone please reply to the email I sent a week ago?
  • MikeMike
    edited July 2012
    Send me a PM with your ticket number, please.
  • JBelinJBelin
    edited July 2012
    I'm still waiting for a response to my follow up email.

    I've never seen a company with such poor customer service.
  • MikeMike
    edited July 2012
    I've addressed this with you multiple times, both via email and PM. I totally get that you're frustrated and I've apologized to you, but I cannot issue a refund on that particular order, for the reasons I've explained to you a few times. Again, I apologize for the frustration.
This discussion has been closed.