›

Status of my order

SpiderFromMarsSpiderFromMars
edited October 2008 in Shopping or Activation Support
Hi,

the 31/5 i made an order for the Sam & Max Season 1 + Bonus CD and i've not received any email confirming shipment ¿it is normal? Thanks :)

Comments

  • EmilyEmily Telltale Alumni
    edited June 2008
    The disc hasn't shipped yet. You'll get an email confirmation when it ships out, I think it'll probably be today. (International packages don't go out every day, and nothing ships out on the weekend.)
  • SpiderFromMarsSpiderFromMars
    edited June 2008
    Infinite Thanks, Emily ;)
  • SpiderFromMarsSpiderFromMars
    edited June 2008
    excuse me for insisting, but i have still not received any e-mail confirmation of my shipment :confused:
  • EmilyEmily Telltale Alumni
    edited June 2008
    Strange. I will email our ecommerce provider to find out what the hold-up is.
  • SpiderFromMarsSpiderFromMars
    edited June 2008
    Still not received confirmation mail shipping .. a week later .. I do not understand what is happening .. :(
  • EmilyEmily Telltale Alumni
    edited June 2008
    I have an email in to the warehouse to find out what's going on.

    If they haven't gotten back to me by tomorrow, we'll just stick a Season One DVD in the mail for you. (And you'll probably get it faster than you would if they'd sent it, anyway!)
  • SpiderFromMarsSpiderFromMars
    edited June 2008
    is nice see you take interest, thanks :)
  • EmilyEmily Telltale Alumni
    edited June 2008
    The warehouse claims it shipped on June 2 and that some bug in the system prevented their notification that it shipped from updating in the customer service system (which sets the status to "complete" and prompts the shipping notification email to go out).

    I'm going to put another one in the mail for you just in case, but please post here and let us know if you receive the one they sent. The return address will be in Minnesota (the one I send will come from California).
  • SpiderFromMarsSpiderFromMars
    edited June 2008
    Ok, many thanks, i will be alert for both of them and will keep you informed of the results. Thanks and cheers! :)
  • SpiderFromMarsSpiderFromMars
    edited June 2008
    Hi Emily, the shipping from Minnesota has come today, the dvd case it is a little damaged, i hope the second come safely. I will keep you informed.
  • EmilyEmily Telltale Alumni
    edited June 2008
    Thanks for letting me know. We sent a replacement on the 12th, I think.
  • SpiderFromMarsSpiderFromMars
    edited June 2008
    Hi Emily, the second one from California come today, better than the
    first one. Thanks for your care :)
  • dimomargdimomarg
    edited October 2008
    that was... kind of like a chat room... why is Emily's avatar a Sim from the sims 2?
  • EmilyEmily Telltale Alumni
    edited October 2008
    Because I like the Sims 2... :)
This discussion has been closed.