›

[issue-62395] E-mail notifications are not working

gnubelebunggnubelebung
edited October 2012 in Shopping or Activation Support
Hello folks,

I didn't get an e-mail reply (apart from the automatic acknowledgement) to my support request sent 10 days ago, but maybe someone in this forums is able to provide support. :confused:

The was -- and still is -- the problem:
I don't get any e-mail notifications on new blog posts (although I subscribed to the corresponding daily newsletter a week ago) or episode releases of The Walking Dead (no notifications regarding episode 2 or 3). I did check my spam folder. Please resolve this issue as soon as possible and send me a quick confirmation when you have.

Comments

  • MattPMattP ModeratorFormer Telltale Staff
    edited September 2012
    We are aware of this issue, and currently investigating a potential solution. We apologize for any inconvenience this has caused.
  • gnubelebunggnubelebung
    edited October 2012
    And that is totally not just an excuse because you don't have the capacity or will to have people work on it? :(

    Could changing my e-mail address to one of another e-mail provider help?
  • MattPMattP ModeratorFormer Telltale Staff
    edited October 2012
    I have looked into this issue and unfortunately these emails are no longer being sent out.
  • CheesenessCheeseness
    edited October 2012
    If this is the case, why are there still weekly/daily digest options in the Telltale as it Happens section of the subscrption management page?

    (apologies for resurrecting an old thread, but if this is incorrect infrmation, it should not be left as it is, and if it is correct, then those settings need to be removed)
  • MattPMattP ModeratorFormer Telltale Staff
    edited October 2012
    I will forward this issue to the Web team to see what's going on here. Thanks for bringing it to our attention.
  • MattPMattP ModeratorFormer Telltale Staff
    edited October 2012
    So all subscription choices you see there (other than the Interloper) are no longer active, but the page hasn't been updated yet. We hope to resume sending the Interloper on a monthly basis starting this month.
This discussion has been closed.