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Episode 3 glitch...nothing fixes it!

Skyblue03Skyblue03
edited December 2012 in The Walking Dead - Xbox 360 Support
I just started playing the Walking Dead over the weekend, and I've been addicted ever since! I had no issues at all with episodes 1 or 2, but I've been stuck at the same glitch in episode 3 for 2 days now. When Lee & Kenny are trying to get the train running and Lee has found the notepad with the instructions on it. When I select the console, I can select section 6, but I cannot select section 5 to move the knob on the left. I have rewound the game numerous times, and even redownloaded it twice, but every time I am running in to this same glitch. It's getting very frustrating to be stuck on such an easy step in the game.
Any suggestions to fix this glitch? I want to keep playing this game!

Comments

  • Skyblue03Skyblue03
    edited November 2012
    I am playing the game on an Xbox 360. Thanks!
  • MattPMattP ModeratorFormer Telltale Staff
    edited November 2012
    When you properly move the switches on Section 6, do the console lights turn on? Have you tried going outside and flipping the Section 9 switches?
  • Skyblue03Skyblue03
    edited November 2012
    Yes, when I flip the switches on section 6, they light up perfectly. I did also try to turn on section 9, but I cannot, due to section 5 not being on. I feel like I've tried nearly everything!
  • MattPMattP ModeratorFormer Telltale Staff
    edited November 2012
    I know you said you have tried rewinding, but can you try rewinding 2 checkpoints and replaying to this point in the game? Also, try copying your save to another slot and continuing from there and seeing if the option is available.

    Lastly, please watch a video walkthrough of this scene, just to make sure you have fulfilled all the previous requirements. There are many steps to this puzzle that may not be obvious, and it's worth confirming that you satisfied all of them.
  • jobunnjobunn
    edited December 2012
    MattP wrote: »
    I know you said you have tried rewinding, but can you try rewinding 2 checkpoints and replaying to this point in the game? Also, try copying your save to another slot and continuing from there and seeing if the option is available.

    Lastly, please watch a video walkthrough of this scene, just to make sure you have fulfilled all the previous requirements. There are many steps to this puzzle that may not be obvious, and it's worth confirming that you satisfied all of them.

    Rewinding 2 checkpoints -> Done (still lock)
    Copying save to another slot -> Done (still lock)
    Check walkthrough of this scene -> Fulfilled everything ... but still..:(

    Come on you guys, 5 bucks each episodes and still, we are dealing with those kind of major bugs ...you should be ashamed ...
    PLEASE PLEASE, would you please work on it fast ! I love your games but this .... man ..:(
  • Mac187Mac187
    edited December 2012
    You people on telltale team only say the same thing at alot of threads,maybe a new patch so this problem go away instead or?
  • AnnihilAntAnnihilAnt
    edited December 2012
    Found a major bug on the train. Can't exit the notepad view after using the pencil to sketch the start up instructions. It keeps saying hit B to exit and shows the notepad flash by for a second but still says hit B to exit. I've tried rewinding to an earlier point and yet the same things happens. Please help.:eek:
  • Dr.ThredsonDr.Thredson
    edited December 2012
    Found a major bug on the train. Can't exit the notepad view after using the pencil to sketch the start up instructions. It keeps saying hit B to exit and shows the notepad flash by for a second but still says hit B to exit. I've tried rewinding to an earlier point and yet the same things happens. Please help.

    Learn the notepad by heart and don't use it.... Only solution I found ! You will manage to activate switch 6 and 5. But for now without a patch it's impossible to activate switch 9, no instructions appears so we are all kind of stuck.
  • AnnihilAntAnnihilAnt
    edited December 2012
    Dr.Thredson wrote: »
    Learn the notepad by heart and don't use it.... Only solution I found ! You will manage to activate switch 6 and 5. But for now without a patch it's impossible to activate switch 9, no instructions appears so we are all kind of stuck.

    Thanks, hope they patch soon, ran into switch 9 bug right after notepad bug. :mad:
  • mpittsmpitts
    edited December 2012
    MattP wrote: »
    I know you said you have tried rewinding, but can you try rewinding 2 checkpoints and replaying to this point in the game? Also, try copying your save to another slot and continuing from there and seeing if the option is available.

    Lastly, please watch a video walkthrough of this scene, just to make sure you have fulfilled all the previous requirements. There are many steps to this puzzle that may not be obvious, and it's worth confirming that you satisfied all of them.

    I have also done all of this to no avail.

    This is obviously an issue with the game and needs to be resolved. There are a number of people stuck in the exact same spot.

    Please help!
  • jblpjblp
    edited December 2012
    mpitts wrote: »
    I have also done all of this to no avail.

    This is obviously an issue with the game and needs to be resolved. There are a number of people stuck in the exact same spot.

    Please help!

    I'm stuck on switch 9 as well, although really the problem seems to begin with reading the note. GAH! I bought episode 3 a few weeks ago and TODAY is the day I decide to play it.
  • mikeiothegreatmikeiothegreat
    edited December 2012
    I am also stuck at this point :( Any workarounds?
  • MattPMattP ModeratorFormer Telltale Staff
    edited December 2012
    This appears to be a new issue unrelated to the initial thread subject, and we are now looking into it.

    After activating switches 6 and 5 and heading to switch 9, can you back out and continue to move around the train?
  • jlutonjluton
    edited December 2012
    MattP wrote: »
    This appears to be a new issue unrelated to the initial thread subject, and we are now looking into it.

    After activating switches 6 and 5 and heading to switch 9, can you back out and continue to move around the train?

    Yes as long as you don't try looking at the notepad while interacting with the console.
  • MattPMattP ModeratorFormer Telltale Staff
    edited December 2012
    Thanks for the information. Can you tell me what episodes you have installed? Do you have all 5 or just 1-3?
  • jlutonjluton
    edited December 2012
    MattP wrote: »
    Thanks for the information. Can you tell me what episodes you have installed? Do you have all 5 or just 1-3?

    1 thru 3
  • jblpjblp
    edited December 2012
    The issue seems to start after reading the note. Hitting B does not back out of the note properly. I can continue to look around, but I cannot move freely. I have episodes 1 - 3 installed.
  • JerrySandButtCheeksJerrySandButtCheeks
    edited December 2012
    I'm jumping in because I'm having the same problem. The notepad screws everything up. You can fiddle with the number 9 switch before you decipher the notepad. However, once you use the pencil on the pad you're screwed, even if you complete switches 5,6 without looking at the pad(if u look at the pad it glitches out and you cannot exit the pad) the number 9 switch is not selectable no selectable circle. This has been going on for 2 days now. I've been playing for a week or so, only downloaded episode 1 thru 3. Something happened when Telltale issued an update on Monday morning, something with the update caused it too glitch out. I say this because i played this same part on sunday night(East coast time)around midnight. I started the train with no problems but i quit right after that before disconnecting the car and it didn't save the engine starting. started up on Monday, and there was an update for the game. So i completed the download and began playing when this problem kept reoccurring, rewinding also doesn't help. Restarted the whole episode to no avail .
  • MattPMattP ModeratorFormer Telltale Staff
    edited December 2012
    I have another couple questions:

    Did you take or leave Lily?
    Did you install the latest Title Update that was released this past weekend?

    Thank you for your patience while we figure this out.
  • JerrySandButtCheeksJerrySandButtCheeks
    edited December 2012
    I took lily. I talk about the update in my previous post
  • rikerike
    edited December 2012
    Hi

    I've been having the same problem, with the control panel 9. I've even playd the whole episode again. First time leaving Lily and second time taking her with. I also downloaded the episode again but nothing works. The cursor won't find the ninth control panel. And yes, the game completely stucks if I open the notebook.

    Hope you fix it soon, i'm getting quite addicted

    edit: I've done the playing also with video walktrough, so there can be nothing i've missed.
  • jlutonjluton
    edited December 2012
    MattP wrote: »
    I have another couple questions:

    Did you take or leave Lily?
    Did you install the latest Title Update that was released this past weekend?

    Thank you for your patience while we figure this out.

    I have done it both ways; Bring Lily and leave Lily. The bug persists. Yes I installed the update as well.
  • MattPMattP ModeratorFormer Telltale Staff
    edited December 2012
    We have reproduced this issue in house, and determined that if you have either Episode 4 or Episode 5 (or both) installed, this issue will no longer occur. If you download these episodes after experiencing this issue, you will need to restart your xbox.
  • jlutonjluton
    edited December 2012
    MattP wrote: »
    We have reproduced this issue in house, and determined that if you have either Episode 4 or Episode 5 (or both) installed, this issue will no longer occur. If you download these episodes after experiencing this issue, you will need to restart your xbox.

    Thank you for the help. Glad I can continue with the story now.
  • JerrySandButtCheeksJerrySandButtCheeks
    edited December 2012
    it workd! thanks Matt P and the tell tale team!
  • retrozoidretrozoid
    edited December 2012
    Hi I have tried these things and I still can't access panel 9
  • MattPMattP ModeratorFormer Telltale Staff
    edited December 2012
    Please make sure you restart your xbox as this is the crucial step.
  • ArraDylArraDyl
    edited December 2012
    These work arounds are great and all, and for those that read the forums provide a solution, but I do hope that you patch these issues also.

    Thanks for looking into.
  • jack-bnjack-bn
    edited December 2012
    Hello im here becuase i got the same problem with the switch nr9 and the notepad fucks the game op. and i have Tried to take lily with me and also left her, and the same happin every time i try :-p plz ned update. And i play on xbox
  • ArraDylArraDyl
    edited December 2012
    Jack-bn it is answered above - you need to download and install at least ep 4 (or both 4 & 5) and reset your x-box - i hope you were intending to buy them anyways!
  • TVscreamerTVscreamer
    edited December 2012
    Just saw the solution, feel kinda stupid for posting now, lol.

    Though I hope they get it fixed,its a little silly im forced to buy the next episode to finish the one im on.

    I know its only 5 dollars, and I was going to buy it eventually, but still
  • mpittsmpitts
    edited December 2012
    MattP wrote: »
    We have reproduced this issue in house, and determined that if you have either Episode 4 or Episode 5 (or both) installed, this issue will no longer occur. If you download these episodes after experiencing this issue, you will need to restart your xbox.

    I just wanted to follow-up and say that installing Episodes 4 and 5 resolved this issue for me.

    Thanks for your help!
  • OpusKV626OpusKV626
    edited December 2012
    Yes. I have both the notebook glitch and the panel 9 glitch. I left Lily, Doug died. I've copied the save file, reinstalled the episode, on Xbox, cleared system cache, completed all the other tasks as per walkthrough. No matter what, the 9th panel does not show up. I've now learned that a solution is to buy episode 4. That's dissapointing that I have to purchase another item to have a previous defective item work. Ugh. What if it doesn't fix it? What if the next is just as buggy. As a consumer I don't continue to buy products from a company that has delivered faulty or broken goods before. Please patch it - that's the right thing to do. If upon the conclusion of EP3 I'm still intrigued with the story, I'll buy the next one.
  • LionintheroadLionintheroad
    edited December 2012
    As a Walking Dead fan I decided to play this game when the first episode came out. I was led to believe that every month a new episode was to be released leading up to the third season of the Walking Dead on AMC. I was fine with later release dates as long as the quality was upheld. I had no problems with the first two episodes, but the third seems to be ridiculously full of glitches. I have only experienced the number nine switch and sketchpad glitches myself, but in looking for help have seen several other glitches. Game breaking glitches do not show quality. I've been buying the game episodically as I finished each section. I haven't had the chance to play much in the last four months, and now that I've started playing where I left off and found a place where I can't proceed because of a glitch, I've been informed that the only fix for this is to purchase two more episodes of a game that may or may not break again before the end? Are you then going to sell me a fix since there are no more episodes handy to fix the previous releases? Normally I wouldn't complain to this extent and I would just go ahead and buy the next two episodes to fix it, but as I am a poor college student I do not have the cash presently to purchase them I will complain. Had I known that this game would have so many problems I wouldn't have started playing it in the first place.
  • ArraDylArraDyl
    edited December 2012
    I would like to think that they will patch it, but until they do, and it is passed through Microsoft cert etc etc which can take time, that the alternative solution is offered as a workaround for those that can not wait for the patch,
  • jblpjblp
    edited December 2012
    ArraDyl wrote: »
    I would like to think that they will patch it, but until they do, and it is passed through Microsoft cert etc etc which can take time, that the alternative solution is offered as a workaround for those that can not wait for the patch,

    Exactly. There's nothing to cry about here. A bug was found but they cannot update it immediately. At least they found a viable solution in the meantime if you are willing to spend 5 bucks which you will probably spend anyway if you made it this far. Great job to them in being quick to find a resolution. It could be much worse.
  • RuebenMRuebenM
    edited December 2012
    hello all. i asked the support team this question and they just told me that u need to have one or both of episode/s 4 and 5 downloaded and then reset ur xbox and it should work. im downloading now so cross ur fingers! i will let u all know if it works for me..
  • ACL711ACL711
    edited December 2012
    Hi,

    I've installed both episode 4 & 5, and restarted my Xbox five times. The glitch or bug still appears... I don't really know what else to do...
  • MattPMattP ModeratorFormer Telltale Staff
    edited December 2012
    When you reload your last save, if you do not start at the beginning of the train wreck scene (when the group pulls up in the RV), please use the rewind menu to rewind to this point.
  • brikonbrikon
    edited December 2012
    I have been playing WD through all the episodes as well and am stuck on the console five thing. It's been like this for a few weeks now and I am on edge trying not to break my XBOX controller because of it! I have rewound, redownloaded and restarted everything several times. Help!
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