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Cannot download episodes 2-5

Donut FunnDonut Funn
edited December 2012 in The Walking Dead - iOS Support
Every time I try downloading any of the episodes, I get an error saying that the connection has been lost, even though the wifi is perfectly intact.

Please help.

UPDATE: I read somewhere (I think somewhere here actually) that this may be because the device heats up rapidly during the download.

So last night, I removed my phone from its case and set it down next to an open window, and lo and behold, I was able to download two episodes.

Will be attempting the last two tonight and will update again.

Comments

  • Mr-ToastMr-Toast
    edited December 2012
    This is crazy, I've paid for episodes 2 - 5 on my iPad. Every time I try and download the content it fails. I have tried this for 7 days across many different connections and am now home on my fast stable connection.

    FIX THIS OR GIVE ME MY MONEY BACK

    This is not my connection issue this is Telltale Games.

    I love this game but I've been trying too many times and it's killing my happiness.

    Everything else in the world downloads with no problems... if you tell me this is 'something a small amount of users are experiencing' I will reach through the internet and start slapping, cos we all know that's a bullshit line.

    Cheers and thanks for the good game so far.
  • Mr.JonezMr.Jonez
    edited December 2012
    Why do you sell a game that is not working at all? I paid you money for nothing.

    After dozens of failed downloads, I'm mad as hell.

    You do realize that you stole my money?
    This is the way you treat paying customers?

    And still you keep selling the episodes... You just collect the money and give nothing in return. You do know that this is illegal?
  • chiefzackerychiefzackery
    edited December 2012
    This does not happen to me on my ipod touch 4g
  • Mr.JonezMr.Jonez
    edited December 2012
    I think the problem is with iPad. I've got Ipad3. The problem is overheating?
    I tried that. Opened a window and it's freezing here in Finland. No help with that.

    And I should be able to download a game without moving to north pole. Or what Telltale?

    Come on guys of Telltale! Others are able to produce a game that can be downloaded with iPad and without moving to north pole.

    Are there many of you with a similar problem?
  • UtruniUtruni
    edited December 2012
    Same issue.. Paid my $15 and they wont download. This is obviously a known issue. Would at least expect a hey we know there is a problem and we are working on it. Really like the game but if this is how telltale handles customer service it will be the last cent they get from me.
  • NicklordzeroNicklordzero
    edited December 2012
    I have purchased the walking dead and have gotten a 15.88$ iTunes card and I love the walking dead alot! But when I saw that its more than 14.99 (I did the math) I was terribly shocked! Ill purchase episodes 2-4 but I would like episode 5 " no time left " for free please! This wasn't funny and I really enjoy your magnificent work telltale!

    Please don't fail me now

    ~Nick Abreu (Nicklordzero)
  • Mick-killm-allMick-killm-all
    edited December 2012
    I down loaded episode 1 on my iphone 4. I've completed that and totally loved it and eager to play episodes 2/5. But...... the inapp purchase menu just has "coming soon" with no option to download. I haven't paid for 2/5 yet because of the problems in this thread and even then, would they appear in the inapp purchase menu showing available to download if I did pay for them now? I can't get that close!

    Come on guys please sort out our problems. Please answer.
  • imoodimood
    edited December 2012
    Not sure if this will help with download. I kept failing at downloads too. My wifi connection is strong, but after a while, it says lost connection. So what I did was, I left my iPad beside my router. Don't forget to set the auto-lock to OFF. Download with no problem.

    As for the "coming soon" issue, I have no idea how. When I first bought the game, I also bought the whole package for $15. It kept showing "coming soon" for at least a month. I put a complaint at this forum too, but no real answer on how to fix it. Gave up and just keep checking from time to time and one day, it showed available for download.
  • Mick-killm-allMick-killm-all
    edited December 2012
    Thanks imood, I'll just keep checking then.

    It would been nice if the tech team could give some explanation and advice too?? :confused:
  • CatalainCatalain
    edited December 2012
    I have Ipod touch 4G and purchased the multi-pac for episodes 2-5. Everytime I click on the GET button it just says the connection has been lost. Just emailed the telltalegames support, hope there is a solution to this, or I will ask for my money back. Grrrrgrrr
  • ChickenlewyChickenlewy
    edited December 2012
    Has anyone recieved an answer as to why the episodes won't download for the ipad2?seems to be a common problem with no resolution. As many others, I made the purchase of the multi pack but have been stuck at 99%download on epsd.2. Wtf!?
  • papa pandapapa panda
    edited December 2012
    Same issue. Really stupid that they can't fix this. Should just return the money. So many people face this issue and no support from TellTale.

    Rubbish app. Waste of money.
  • kalani96746kalani96746
    edited December 2012
    Here's what I did and it worked. Didn't have option to download after purchase. Turn off your ipad completely by sliding it off. Turn it back on then double press the home button find the walking dead app in bottom the hold and remove from active running apps. Hit home button again then restart the app. Go back to episodes after it boots and it should have the option for download. Make sure you are on a home wifi connection not Starbucks which times out and click download.
  • GreekboyDGreekboyD
    edited December 2012
    kalani96746 wrote: »
    Here's what I did and it worked. Didn't have option to download after purchase. Turn off your ipad completely by sliding it off. Turn it back on then double press the home button find the walking dead app in bottom the hold and remove from active running apps. Hit home button again then restart the app. Go back to episodes after it boots and it should have the option for download. Make sure you are on a home wifi connection not Starbucks which times out and click download.

    I tried this and still get the same "connection lost" error.

    EDIT: I read your post again and noticed I missed a step. It worked!

    Thanks!
  • Mick-killm-allMick-killm-all
    edited December 2012
    I've tried this on my iPhone 4 and it makes no difference. Still get the "coming soon" tag. I don't want to buy the multipack until I know once I've paid for it, I can download it!

    * just tried disabling the app before closing the device and its worked. If it doesn't work for you then try different combinations *
  • cellodavecellodave
    edited December 2012
    Maybe I should get in touch with the Better Business Bureau - this is not ok.
    When you pay money for a product you expect to get the product (the reason I purchased it was because I liked the first episode). Please return my money or I suppose I will have to resort to other options.
  • Marsell4kMarsell4k
    edited December 2012
    I get the same "connection" problems you're all talking about when my wifi is fine. I'm using an iPhone 4 so it's not just restricted to iPads. So frustrating as paid good money & can't download chapters 2-5!! Can't think of a solution. Why does the download take do long & not resume if connection was in fact broken?! Please help!!!
  • Mr.JonezMr.Jonez
    edited December 2012
    After several attempts I tried a different approach. I used my cellphone to create a wireless network for my ipad3. This really did the trick. I downloaded all the episodes in less than an hour.

    While doing this, my phone heated up but my ipad was normal.

    I hope this will help some of you.

    Telltale: I'm done with you after this one. The game is great but the process of getting the game was extremely annoying and I'm never gonna go thru this again and no one should. Your customer service is... well there isn't one...
This discussion has been closed.