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Purchased walking dead and didn't download

Bluire6Bluire6
edited March 2013 in The Walking Dead - iOS Support
Hi, I purchased the walking dead multi pack from inside the free game. It has taken the money from my bank account but I have no game.

Apple ID: bluire6@hotmail.com

Comments

  • SuseSuse
    edited December 2012
    Same here, where is contact info?
  • franzmanfranzman
    edited December 2012
    Did you download episodes 2-5 after you bought the multi-pack? If not, click the Episodes tab on the game menu. You should see a box that say get for each episode. Then press get. Unfortunately for me, I can't download the episodes on my iPad 2...
  • eleighweleighw
    edited December 2012
    I bought the multi pack also, hit get and did download each episode, but cannot get to episodes 2 -5.
  • Sasha20Sasha20
    edited January 2013
    Hello i liked the game and bought 2 nd episode, money was taken but the game didnt download pls help me!!!! My apple id:jisi@mail.ru and this is my email)))
  • Vl-oneVl-one
    edited January 2013
    Bluire6 wrote: »
    Hi, I purchased the walking dead multi pack from inside the free game. It has taken the money from my bank account but I have no game.
    I have the same problem. Only 1 percentage downloading and no more :mad:
  • ali-rali-r
    edited January 2013
    I hope this helps:
    http://www.telltalegames.com/forums/showthread.php?t=42818
  • franzmanfranzman
    edited January 2013
    ali-r wrote: »
    I hope this helps:
    http://www.telltalegames.com/forums/showthread.php?t=42818

    Thank you very much, ali-r! I was able to get episode 2 working, but I still have to download the files for the other episodes. It took me bunch of tries after I put the files onto my iPad.
  • ali-rali-r
    edited January 2013
    franzman wrote: »
    Thank you very much, ali-r! I was able to get episode 2 working, but I still have to download the files for the other episodes. It took me bunch of tries after I put the files onto my iPad.

    Happy to see it worked for you :)
  • Laura_cathLaura_cath
    edited January 2013
    I am having the same problems with the game as everyone else. i use a 4th gen ipad and have purchased the 2-5 episodes and the episode screen says 'get' at each episode, after purchasing them I immediately started downloading episode 2 and noticed it going very slow (not what you would expect from something you've just paid over £10 or $15 for) and so I left it to download for over an hour and came back to find it stuck at 97% for episode 1. I've tried restarting my iPad and downloading again. Nothing. And the money has been deducted from my account already. Anyone have any tips on how to sort this? Dying to play it as episode one was fantastic.
  • Jenniferlynn79Jenniferlynn79
    edited January 2013
    I'm having the same problem. Purchased episodes 2-5 and when I hit the get button to start to download it will start and than stop. Someone help?
  • J-moJ-mo
    edited February 2013
    I've been having the same problem I finally got the 2nd episode to download after 4 days and then it took like 6 hours after comleting that episode I'm having the same problem with the 3rd episode 4 n 5 as well does anyone know how to fix this it obvious that telltale games doesn't email me at jmoore4926@icloud.com the device I'm using is the iphone4 by the way
  • bigdougscalaribigdougscalari
    edited February 2013
    Hi, also having same problem but I can't access that thread for some reason... Could anyone send me a message with what it says on the thread listed by @ali-r.

    Cheers!
  • AtomApeAtomApe
    edited February 2013
    Also can't access thread post. If possible please message me too. Would be great to find a workaround for DLC failing.
  • gmiller633gmiller633
    edited February 2013
    also cannot access thread and will not download episodes 2-5
  • bigdougscalaribigdougscalari
    edited February 2013
    So they don't fix an issue which has been around for over a month, then block the instructions on how to fix it yourself. Crazy technical support!
  • ThePicturesqueThePicturesque
    edited February 2013
    I was having the same trouble on a second generation iPad. It would load up to 99% and hang for hours. I tired it many times and checked my Internet connections.

    I finally got episodes 2-5 to download after I removed The Walking Dead from my recent application list (stopping the running process and forcing a restart). After that they all loaded faster and finally completed.

    It's frustrating to not have it work, but it really sucks that no one is getting any response from Telltale.
  • Wsc54Wsc54
    edited February 2013
    I have purchased and restored it but no way to download like you guys faced.. Really wanna shoot someone like in this game.. Fu ..beep... I'm using the high speed broadband here but the system still not be able to catch.. What the hell this game want? Is this a joke? Come on ..I give the developer to solve this issues in 2 days time. Else I will want my money back.. Damn.. It's not cheap.. Man..
  • AtomApeAtomApe
    edited February 2013
    Not sure if this might help somone... I managed to download episode 2 on the first try, after reading about it somewhere(forgot where). I set the iPad's auto-lock to Never, so it wouldn't go to sleep due to inactivity. Might work for some...haven't tried downloading other episodes yet...far too happy to just get to play one more episode. Try it...might be lucky.
  • jt6572jt6572
    edited March 2013
    AtomApe wrote: »
    Not sure if this might help somone... I managed to download episode 2 on the first try, after reading about it somewhere(forgot where). I set the iPad's auto-lock to Never, so it wouldn't go to sleep due to inactivity. Might work for some...haven't tried downloading other episodes yet...far too happy to just get to play one more episode. Try it...might be lucky.

    same problem here with ep 2 hanging on 99%. during dl i set my auto lock on ipad 4 to never and success.... coincidence? but it worked.. thank you! :)
This discussion has been closed.