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Multipack episodes 2-5 won't download!

Walking dead dreadWalking dead dread
edited February 2013 in The Walking Dead - iOS Support
I paid for the multipack episodes 2-5 after completing the first episode.
It hasn't worked. It just says coming soon. I have tried to reinstall the game 4 times to no avail. Can I get a refund?

Comments

  • Walking dead dreadWalking dead dread
    edited January 2013
    I forgot to mention that I purchased this on the iPhone 4s
  • avybabyparadiseavybabyparadise
    edited January 2013
    Same thing happened to me. If its not going to work I would like a refund also. It's telling me I have no Internet connection and when I check I have 4G and WiFi. If anyone knows how to fix this problem let me know
  • ali-rali-r
    edited January 2013
    I have not found a fix for permanent "Coming soon" problem but we may find a workaround if you assist in this.
    Would you please try getting .json files from iOS Downloader:
    http://www.telltalegames.com/forums/showthread.php?t=42818
    And putting them in your "Meta"* folder then relaunch** the app?

    * By Meta folder I mean Apps>WalkingDead>Documents>Meta, it can be reached via iExplorer or PhoneView, when your iOS device is connected to your PC/Mac.

    ** By relaunch I mean this:
    http://www.telltalegames.com/forums/showpost.php?p=756779&postcount=2
  • SoulseaSoulsea
    edited January 2013
    I am having the same problem on my ipad (2).

    I bought the multi-pack; the app shows it downloaded. I played Episode one, and now the game just says to "Get" the next episode. I've tried the fixes that Apple recommends and they don't seem to be working. Some help from this quarter would be very nice, as this is their next recommendation.

    Thank you! I look forward to your fix, and soon.

    I really was quite eager to continue! It was very well done! :D
  • SoulseaSoulsea
    edited January 2013
    Nevermind.

    In reading this forum, I have learned that I must have repaired it somewhere along the way...it did change from "purchase" to "get" and I never really noticed the change. To me they both meant I didn't have it!

    I thank the posters in the general support forum for showing me my error...all unknowing, of course!

    It is downloading now, and seems to be working fine.
  • bex_stuffbex_stuff
    edited January 2013
    Hi I also just purchased Episode2 to 5 after completing Episode 1 and have paid the $15.00 but it says coming soon. When I clcik on your link so I can follow the instructions it says the following message: Can you please help me as this is most frustrating!

    bex_stuff, you do not have permission to access this page. This could be due to one of several reasons:

    Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
    If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation.
  • Mantisboy1Mantisboy1
    edited January 2013
    Having the same problem on my 4S. I click "get" and the download fails whether on 3g or wifi. What's the fix???? I paid $15 for nothing.
  • Americus66Americus66
    edited January 2013
    I've tried to down lode episode 2 for over a week now. How do I request a refund? I shouldn't have to search and search for a solution? I see working on issues but post are from almost a year ago? I wish I would have read reviews befor I bought it. I loved the first one and downloaded with no problem now episode 2 just stays on 3 percent? I've done every thing people say to try. This is wrong when you get people excited then nothing happens. Please lead me to the refund process or clear directions on how to fix? I would rather have a fix then refund:mad:
  • DjNDBDjNDB Moderator
    edited January 2013
    You can request a refund from Apple.

    Please be aware that TTG is currently working on a patch for the download problems.

    In the meantime you can try if connecting through a VPN helps. There are free VPN apps in the iTunes store, one example is Hotspot Shield.
  • Muaddib777Muaddib777
    edited February 2013
    After downloading, redownloading, uninstalling, reinstalling, redownloading, etc. I have given up. It's funny that these problems seem to have been going on for weeks now and still no fix, yet you keep the link to download the multipack in the game up and refuse to provide customer support.

    I finally contacted Apple and got a refund within 5 minutes. Really bad behavior by Telltale. Sad too because they have a great game but don't care if its customers can actually play it. You just lost a customer for life.
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