"Storage device lost"
For some reason, everytime I play Episode 5, and when it is on loading, this pops on:
"The storage device was removed while saving or loading. The game will now exit to the title screen."
Then, when I restart to where I was, it never loads, it stays in a black screen and never loads.
Does Telltale or someone knows the solution for this?
"The storage device was removed while saving or loading. The game will now exit to the title screen."
Then, when I restart to where I was, it never loads, it stays in a black screen and never loads.
Does Telltale or someone knows the solution for this?
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Another thread mentions that they have issued a patch to Microsoft, so hopefully it'll fix this problem along with all the others.
I have an Xbox 360 Elite bought in early 2008, according to Wikipedia that would make it an Opus motherboard. I am using the 120gb hard-drive that came with the console.
I have run the game with a USB stick configured for 360 storage connected to the console (my friends bring their profiles to my house in this manner) and tried running it without any storage but the hard drive connected. The error occurs at the same points no matter if a USB is connected or not.
My save is stored on the 120gb hard drive. In an attempt to problem solve I have moved my profile, the game and the save to a USB stick, removed the hard drive and attempted to play the game from there. The error occurs at the same point.
The only other device that remains connected to the console is the Xbox 360 HD-DVD drive. I have however disconnected that from the console and tried to play the game but issue persists anyway.
Note that another profile on my console has been able to play the game through to completion without this "Storage Device Lost" error.
With the disc release imminent, hopefully they can now put their attention back to fixing the game for the users who downloaded it.
Still pops up with the Storage Device Lost error at the same place.
Currently there is 30.5gb of free space on my hard drive.
As noted before another profile on my console is able to play without this error appearing.
Thank you for the response.
Edit: I deleted as much as I could from my hard drive and got it to 66.1gb of free space. The error still occurs.
It is a shame but the game has essentially become unplayable for me.
Seems I have only two choices. Start a new gamertag and hope the error does not also occur there or give up playing the game entirely.
This "Storage Device Lost" error coming on the back of the previously mentioned ones is pushing me in the direction of the latter choice.
Got another title update for the game, so hopefully that will fix the issue.
I have a 2-3 year old xbox360 with 120gb harddrive on it. The game is downloaded to that harddrive and i don't have anything else plugged in to my xbox. And there is 62,5 gb of free space left.
I hope this message wasn't too boring to read, I just tried to be as informative as I can be
As I said before I don't expect this will be fixed before the New Year but I hope it is soon after or Telltale could see this going from Game of the Year to Disappointment of the Year very quickly indeed.
I was able to play through and not once did I encounter the Storage Device Lost error.
However on loading the game on other gamertags on the console, the error returned while playing.
It seems that the error occurs, on my console at least, only if playing with a gamertag other than the one which purchased it.
I'm playing with the gamertag which purchased the game and I get this error all the time. Except when I play episode 3.
I hope Telltale can get this sorted as I'd like to be able to play the game on my gamertag.
Yes, I know you're out there! Speak up!
Now of course I don't begrudge them getting this and being able to play the game but what about the digital customers?
All we've gotten are two updates that have fixed nothing.
I'm unable to play the game because of the "Storage Device Lost" error, just like the disc based people couldn't because of the stuttering. How about Telltale give a few words of comfort at the very least.
They're more worried about making Walking Dead Season 2 then fixing these problems.
You're right. I started having this problem once I started a new game on slot 3. I guess three is the magic number because it never happened before that. I really hope Telltale fixes this.
I know I should try but I can bring myself to start playing only to be kicked out of the game again.
Come on Telltale I know you are working on Season 2 but at least pretend to care about those of us who are unable to play season 1.
I did the same thing loooong time ago and I was also able to to complete episode 1 but then I got the error again in episode 2.
It is sad that they'll gladly take awards but ignore the customers who can't play the game through no fault of their own.
I've started getting this as well, and have just sent the following email off to Telltale Games Support. Spoilers below:
Greetings Telltale Games Support,
I hope you're doing well! I'm currently replaying through The Walking Dead on my Xbox 360 (my third playthrough) and I regret that I've begun experiencing the "Storage Device Lost" error (picture of the error message attached). I purchased the game via Xbox LIVE during the 2012 Boxing Week sale, and completed my first playthrough this past January and my second playthrough this past March without issue.
My Xbox 360 Pro console is a refurbished console sent to me under warranty by Xbox Support in June 2010. Attached is my 120 GB HDD (purchased new in November 2008) and I have 43 GB of space free. No USB flashdrive is presently connected and Cloud Storage is enabled. I am connected to Xbox LIVE as I play, and I am connected wirelessly using the original Xbox 360 Wireless Networking Adapter. Note that I live in Canada and to the best of my knowledge I have the most recent Title Update.
As this is my third playthrough, all three save slots are now occupied, and this save game is in the third slot. Note that I am also saving to my HDD.
The error first occurred last night around 11:20 pm towards the end of Episode 4. Right when you are choosing who will come with you to search for Clementine, I told Ben to remain behind, paused the game, and selected Exit. The error message occurred. I then rebooted the game and tried to load my save a few times, and each time it would either load to a black screen (the Xbox Guide would still work) or freeze the console completely at the Loading screen, forcing a complete reboot.
After a power-cycle on my console I rewound Episode 4 by two checkpoints and was able to complete the Episode without issue. I then backed my save file up to Cloud Storage.
This morning, around 12:20 pm, I was playing Episode 5, and when Lee grabs the knife from the kitchen cupboard and begins running to the front door of the mansion, the error message occurred again and dropped me back to the title screen. I then rewound to the previous checkpoint, and the error message occurred again, however this time it did so when transitioning from the yard into the mansion as the dead approached.
I took a break and began again around 3:45 pm, this time playing from my Cloud Storage, which started me off at the beginning of Episode 5. Note the error message occurred as Lee was running for the front door of the mansion during "The Siege."
After the error occurred this morning in Episode 5, I powered down my console, detached and reattached my HDD to make sure it was on properly, otherwise it has not been moved. My internet connection has also not cut out, and Cloud Storage appears to be working properly.
Can you please advise me on additional troubleshooting steps or a fix for this issue?
Hello Telltale Games Product Support,
I'd just like to update Ticket ID #xxxx with another troubleshooting step I've tried. I had a backup of my save game file on a USB Flashdrive from a few days earlier, and yesterday evening I copied that to my HDD. This back up was done prior to me ever receiving any error messages with the game.
This placed me back halfway through Episode 3 (when you arrive at the train), and I began playing through from there.
Yesterday evening I completed Episode 3 and replayed all of Episode 4 without incident. Around 1:45 pm today, I began Episode 5 and made it past the point where it first gave me the error message before, but sadly, as soon as I got to the attic in the mansion the same issue occurred.
Once dropped back to the main menu, I tried rewinding to the "Trapped" Checkpoint in Episode 5, but the error occurred upon loading.
I then tried rewinding to "The Siege," and the error message once again occurred as Lee runs to the front door to cut off the zombies hands, which is where it was originally occurring for me in Act 5.
At this point I'm personally out of troubleshooting options, and any guidance would be appreciated.
Thank you!