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Activation code Email not going through - BTTF can't connect.

PDCloresPDClores
edited January 2013 in Shopping or Activation Support
I have tried several times to email my request code to unlock Back to the Future but I have gotten no email in return.

Comments

  • DjNDBDjNDB Moderator
    edited January 2013
    Have you bought the game here in the Store?
    Which address have you tried to write to?
    Have you tried writing through a different E-Mail Provider?
  • PDCloresPDClores
    edited January 2013
    I did buy the game at this store and I emailed support@telltalegames.com.

    I use outlook. I do have an aol account too. Maybe, I'll try that.
  • DjNDBDjNDB Moderator
    edited January 2013
    Which E-Mail provider have you tried initially through outlook?

    Also, why the unlock code? No way to connect the gaming computer to the internet shortly?
  • PDCloresPDClores
    edited January 2013
    Its a college email address.

    And this is what comes up when I click to play on the game:

    "You are currently in offline mode. Go online to take full advantage of all Back to the Future: The Game's features, or unlock your game in offline mode here.

    To unlock your game while offline, please copy the request code in the box to the right and send it to our customer service department at support@telltalegames.com."

    I wasn't really sure what to do. So I did what the second paragraph told me to do.
  • DjNDBDjNDB Moderator
    edited January 2013
    Is the computer you play on connected to the internet?
    Do you have any firewall or security software that could block the game from accessing the internet?

    What platform are you playing on (Mac, PC, ...)?
  • PDCloresPDClores
    edited January 2013
    I'm on a Mac and yes it is connected to the internet and I just have an antivirus program
  • DjNDBDjNDB Moderator
    edited January 2013
    I have a suspicion what's going on. You are connected through an educational network. It is possible that it blocks some traffic. I've seen Pings being blocked, causing this problem.

    You can ask your admin to allow pings, or you can just work around it by using a free VPN while you activate the game. I suggest trying Hotspot Shield for that.
  • PDCloresPDClores
    edited January 2013
    Okay I'll give it a try. thanks.
  • PDCloresPDClores
    edited January 2013
    After I download that, the game should work?
  • DjNDBDjNDB Moderator
    edited January 2013
    You have to start a connection to the VPN service. Then start the game and activate it.
  • PDCloresPDClores
    edited January 2013
    so i started a connection. started the game but the same message popped up:

    Unlock Your GameYou are currently in offline mode. Go online to take full advantage of all Back to the Future: The Game's features, or unlock your game in offline mode here.

    To unlock your game while offline, please copy the request code in the box to the right and send it to our customer service department at support@telltalegames.com.
  • alipakaralipakar
    edited January 2013
    hello. why i cant register ?
  • alipakaralipakar
    edited January 2013
    wenn i start game i have a Error that say your connection is disable but my VPN is online . please help me
  • DjNDBDjNDB Moderator
    edited January 2013
    I moved this thread to shopping/activation support and changed the title a bit.

    I suggest you send a PM concerning the activation code to Matt.
  • PDCloresPDClores
    edited January 2013
    Okay thanks for your help.
  • DjNDBDjNDB Moderator
    edited January 2013
    About the connection issue itself, please try pinging TTGs servers as described below.

    Copy and paste the command below into a Terminal as one long line and run it. It will automatically ping the relevant TTG servers and copy the results into the clipboard. Post the clipboard into a reply to this post.

    ping -c3 www.telltalegames.com | tee TTG_ping_results.txt && ping -c3 api.telltalegames.com | tee -a TTG_ping_results.txt && ping -c3 meta.telltalegames.com | tee -a TTG_ping_results.txt && cat TTG_ping_results.txt | pbcopy && rm TTG_ping_results.txt
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