I sent my code request over 2 weeks ago and nothing. Not even an automated reply that they received my code request. I will give them their 4 weeks and try again.
4 weeks is ridiculous to begin with, but they didn't even acknowledge receipt of any of our emails!!!! I hope everyone is prepared for whats next, after 4 weeks, they ar going to deny getting any of our emails, and then tell us they need ANOTHER 4 weeks to get us our codes, and hope that we either forget or give up. Not a chance Telltale. I'd love for Matt P to get on here and let us know what in the blue hell is going on, but I doubt that will happen. I hope someone at Telltale games proves me wrong!
I was extremely disappointed when I bought the game disc. I bought the disc because I had the 4gb model and did not have enough memory to download the game. After this 'solution' was posted I was steaming mad! After fuming for a week or two I decided that I would bite the bullet and submit all required information for the code redemption. Its been almost a week and now I have to wait for 4 weeks! This is utter incompetence and without a doubt the worst customer service I have ever had. How a game like this made it through Unit and QA Testing is beyond me. And the amount of time it takes to get a response it unacceptable. Get your act together!
I don't think this is the "worst" customer service I've ever had, but it would have been nice to get an confirmation email at the least so I know they received my email.
How long ago did you send in your request aa? I sent mine January 15th and nothing yet. Did the codes work? Thats my next fear, that they will somehow screw up the fix too
Hi guys, thanks so much for your patience! We are sending out codes on a daily basis, it's just taking a while to get through the list. You should definitely receive your code within 4 weeks of the completed request.
How long ago did you send in your request aa? I sent mine January 15th and nothing yet. Did the codes work? Thats my next fear, that they will somehow screw up the fix too
sent my request jan 14th and the codes do work, redeemed them all last night.
Thanks aa, I got a good news bad news situation. Good news is I got my codes yesterday and they work. Bad news is, the only reason I got them was becaue I took it upon myself to email support@telltalegames.com. At which time I was told they didnt get my release form, even though it was attached to the email I sent. I sent it again and got my codes. So what was going to happen if I DIDNT email them, I would have never gotten a response or my codes? What a total mess they have made. So almost 4 months after I paid for the game, I can play. Of course, you cant take the game with you without removable memory, so forget bringing it over to friends or family. Kinda the whole point of buying the CD game. Overall, Id give Telltale an F-. Good luck guys, hope you get your codes soon
I have looked into this issue and a reply was made to you from Claim Support because there was information missing from your claim form. Since claims were addressed in the order they were received, it took some time to reach yours, but the email requesting more information was sent to you because information was missing. I have searched through the Support database and found an Open ticket you sent in a few days ago, but I have not had a chance to address it yet. Since this ticket is in regards to the same issue, I will close it now. If you have any questions, you can reopen this ticket or post on the forums.
Please note, that due to the quantity of claims we've received for Xbox Codes, it will take some time to work through each of them. If any of these claims are missing information, a request will be sent back for the missing information.
It has been 3 weeks and I have not heard anything. I have emailed customer support and was issued ticket 3052. I hope to hear something soon. This is extremely frustrating and disappointing.
Ive been waiting for 3 weeks and I have got no answer at all. Not even a confirmation that my emailS have been received.
Has anyone not from US received the codes? Im from Brazil.
Telltale games never again. Total lack of professionalism and respect for customers.
I have sent in the claim form with all required information. last week I emailed support and created ticket 3052. It has been almost 4 weeks and still nothing. Can somebody please give me an update? It would be greatly appreciated
carelessly, I had thrown away my reciept.
I just finished digging through an entire weeks worth of garbage outside and now need a shower. That was fun, so glad to have to go through this (sarcasm).
But I FOUND it!!!!
I just re-sent another email with the form, xbox screen+game and the pictures of the reciept.
I sent an email Without the reciept picture earlier and I have been waiting for a reply back but after reading this thread without the reciept picture I am sure my first email would have been denied.
Any chance any of you can back to me on this? I really want to play this game.
Hell, I just swam in garbage for it.
After Reading all these Msgs, I see the same issue for all. Not everyone is getting their codes. Are we being kept waiting as telltale figures out a way to make us pay for the code?
We definitely have to spend some more money to get the problem solved. Me for example, have to get a gold membership to download the game + flash driver.
I'm about to talk to my lawyer friend to see if what they're doing is right with us consumers.
If it's a matter of time and being short staffed I will personally come out there and for the next 2 weeks do nothing but send codes out to completed requests. This is nuts. Maybe I would actually get a shot at trying the game that way.
Don't have to pay me just pay for a hotel.
Im about to send the info in once a day till they get the hint..lol
Hi Punkin! Requests are being handled in the order they're received, so sending extras wouldn't help you to get processed any faster - in fact all it would do is create a lot of duplicate requests in our system, and slow down the process of getting the codes out. We really appreciate the patience of everyone here!
They were kind enough to send me an email back on my claim ticket asking me to forward my information to the claim email (which i had already done like a week prior BTW) I dont see why with all my information plain as day in front of them they couldn't have just fixed it right there.
But no, they just choose to "politely" toss you back into the pile of complaints to be ignored.
Got my codes today, a relief to at least feel they did SOMETHING.
Not happy about the major hassle and spending more money as I am not an xbox gold subscriber but unless a class action suit comes to light I guess I will leave things alone.
Will never in a chance of hell purchase another TellFail game though. Lesson learned.
Got my codes today, a relief to at least feel they did SOMETHING.
Not happy about the major hassle and spending more money as I am not an xbox gold subscriber but unless a class action suit comes to light I guess I will leave things alone.
Will never in a chance of hell purchase another TellFail game though. Lesson learned.
I like this comment.
Maybe if ANY other company released the same game sans bugs/issues/catastrophic failures.
I waited a month for the codes to play this game and then I finally get the download codes only to have the save problem and STILL CANT FUCKING PLAY??!!!
Currently preparing and researching a Class Action Lawsuit against Telltale Games. I think some people won't agree with this, but I am personally fed up with TellTale Games as well as other video game companies. Why? Well, because they basically don't give a shit about there customers. Telltale Games is currently providing a faulty/broken product and has been doing so for a long long long time, that is illegal. They aren't giving refunds to some people and are trying there hardest to hang onto to OUR money. Anyone interested please go ahead and email me at the email below. Sometimes you have to fight the man and make an example of someone.
Go ahead and shoot me an email fast. I will try my hardest to get back to everyone within a few days or less because I am seriously working with some people on making this happen. It is likely if this makes the forums that I will be banned very quickly because gaming company's don't like freedom of speech.
Comments
sent my request jan 14th and the codes do work, redeemed them all last night.
Please note, that due to the quantity of claims we've received for Xbox Codes, it will take some time to work through each of them. If any of these claims are missing information, a request will be sent back for the missing information.
Has anyone not from US received the codes? Im from Brazil.
Telltale games never again. Total lack of professionalism and respect for customers.
I have sent in the claim form with all required information. last week I emailed support and created ticket 3052. It has been almost 4 weeks and still nothing. Can somebody please give me an update? It would be greatly appreciated
I just finished digging through an entire weeks worth of garbage outside and now need a shower. That was fun, so glad to have to go through this (sarcasm).
But I FOUND it!!!!
I just re-sent another email with the form, xbox screen+game and the pictures of the reciept.
I sent an email Without the reciept picture earlier and I have been waiting for a reply back but after reading this thread without the reciept picture I am sure my first email would have been denied.
Any chance any of you can back to me on this? I really want to play this game.
Hell, I just swam in garbage for it.
I'm about to talk to my lawyer friend to see if what they're doing is right with us consumers.
Don't have to pay me just pay for a hotel.
Hi Punkin! Requests are being handled in the order they're received, so sending extras wouldn't help you to get processed any faster - in fact all it would do is create a lot of duplicate requests in our system, and slow down the process of getting the codes out. We really appreciate the patience of everyone here!
They were kind enough to send me an email back on my claim ticket asking me to forward my information to the claim email (which i had already done like a week prior BTW) I dont see why with all my information plain as day in front of them they couldn't have just fixed it right there.
But no, they just choose to "politely" toss you back into the pile of complaints to be ignored.
Here is my question to you. Have you played the game?. Did You have to wait 4 weeks for the code? Im guessing not..
Not happy about the major hassle and spending more money as I am not an xbox gold subscriber but unless a class action suit comes to light I guess I will leave things alone.
Will never in a chance of hell purchase another TellFail game though. Lesson learned.
I like this comment.
Maybe if ANY other company released the same game sans bugs/issues/catastrophic failures.
I waited a month for the codes to play this game and then I finally get the download codes only to have the save problem and STILL CANT FUCKING PLAY??!!!
I AM so pissed right now i'm pacing.
I want my money back, I want my money back
I WANT MY FUCKING MONEY BACK!!!!!!
ihatettgames@gmail.com
Go ahead and shoot me an email fast. I will try my hardest to get back to everyone within a few days or less because I am seriously working with some people on making this happen. It is likely if this makes the forums that I will be banned very quickly because gaming company's don't like freedom of speech.