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Order submitted to warehouse for days now

AdamgamerAdamgamer
edited August 2008 in Shopping or Activation Support
Hello Telltale games, I've recently purchased the hardcover Sam and Max surfing the highway book from your store (thank you very much for putting it back in print by the way!) and for about five days my status has been "Your order has been submitted to our warehouse and will ship soon. Please check back later for shipping info." I'm just wondering if it takes some time for this process or if something is wrong. Thanks in advance for the answer and keep up the great work with your future games.

Comments

  • Tester ScottTester Scott
    edited August 2008
    We are currently looking into the situation. Sorry about the holdup. If you have any more questions shoot an email over to support@telltalegames.com and we can find out anything you want.
  • Tester ScottTester Scott
    edited August 2008
    It appears that your order might have already shipped but that our warehouse hasn't updated their shipping status. We are getting a hold of our warehouse to have them update the status. We will know more about your order later today.
  • AdamgamerAdamgamer
    edited August 2008
    Thank you very much for the help, I'll let you know if my order comes in.
  • AdamgamerAdamgamer
    edited August 2008
    The status of my order has finally changed yet I didn't get a tracking number, is that normal? Hopefully it comes in next week as the order was shipped on Aug 1st.
  • EmilyEmily Telltale Alumni
    edited August 2008
    There are no tracking numbers on international shipments.
  • AdamgamerAdamgamer
    edited August 2008
    My order just came in the mail, thanks for all the help.
  • Tester ScottTester Scott
    edited August 2008
    Glad to hear it.
This discussion has been closed.