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Lots of trouble with the Poker Night games

RidgyaxeRidgyaxe
edited June 2013 in Poker Night - PC/Mac Support
I have attempted to play both Games, having bought them on Steam, and am unable to play them both. I have done everything I was told to do by Steam Support, and am still unable to play both games. I REALLY need some help with this, as I've had them for a while and only been able to somehow play Poker Night 1 twice.

Comments

  • DjNDBDjNDB Moderator
    edited June 2013
    What happens if you try to play?

    If they crash, please check if the game crash creates an entry in the
    event viewer in the "Windows Logs/Application" section.
    If so, right click the entry, select "copy the details as text", and paste them in a new reply.
  • RidgyaxeRidgyaxe
    edited June 2013
    + System

    - Provider

    [ Name] Application Error

    - EventID 1000

    [ Qualifiers] 0

    Level 2

    Task 100

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2013-06-25T14:34:37.000000000Z

    EventRecordID 29993

    Channel Application

    Computer Owner-PC

    Security


    - EventData

    PokerNight2.exe
    2013.4.24.22527
    51788caf
    ntdll.dll
    6.1.7601.17725
    4ec49b8f
    c0000374
    000ce6c3
    29e8
    01ce71b10b643dab
    C:\Program Files (x86)\Steam\steamapps\common\Poker Night 2\PokerNight2.exe
    C:\Windows\SysWOW64\ntdll.dll
    5bdbde7a-dda4-11e2-8893-f04da2584107


    + System

    - Provider

    [ Name] Application Error

    - EventID 1000

    [ Qualifiers] 0

    Level 2

    Task 100

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2013-06-25T14:34:13.000000000Z

    EventRecordID 29991

    Channel Application

    Computer Owner-PC

    Security


    - EventData

    CelebrityPoker.exe
    2010.12.3.50720
    4cf97084
    ntdll.dll
    6.1.7601.17725
    4ec49b8f
    c0000374
    000ce6c3
    1f44
    01ce71b10a59a38c
    C:\Program Files (x86)\Steam\steamapps\common\Poker Night at the Inventory\CelebrityPoker.exe
    C:\Windows\SysWOW64\ntdll.dll
    4dd915e5-dda4-11e2-8893-f04da2584107
  • DjNDBDjNDB Moderator
    edited June 2013
    Please check the properties of the Steam.exe, CelebrityPoker.exe and PokerNight2.exe and disable any compatibility mode settings.
    Sometimes compatibility mode is checked, but is grayed out. Then you have to click on "Change settings for all users" at the bottom to disable the checkbox.
  • RidgyaxeRidgyaxe
    edited June 2013
    I was able to Disable Compatibility Mode for Steam (I think), But can't find anything about compatibility for Celebrity Poker and PokerNight.
  • DjNDBDjNDB Moderator
    edited June 2013
    Not sure if you mean you didn't find the files or that compatibility mode was disabled already.
    If it's the first, they are here:
    C:\Program Files (x86)\Steam\steamapps\common\Poker Night 2\PokerNight2.exe
    C:\Program Files (x86)\Steam\steamapps\common\Poker Night at the Inventory\CelebrityPoker.exe

    Otherwise, have you tried if it works now?
  • RidgyaxeRidgyaxe
    edited June 2013
    Poker Night 1 works about half the time, and Poker Night 2 still doesn't work, only showing the first 'loading' part
  • DjNDBDjNDB Moderator
    edited June 2013
    Let's see if something has changed. Please post the event viewer data of a start after the changes.

    Please also post your dxdiag info.

    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.
    Windows 8: At the start screen, type in "dxdiag" and hit enter

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Open the file and press Ctrl+A followed by Ctrl+C to copy the contents, and paste them in a reply by pressing CTRL-V.
    Sometimes the Forums spam filter catches long posts like this. Don't worry, we can still see them and make them visible.
  • RidgyaxeRidgyaxe
    edited June 2013
    + System

    - Provider

    [ Name] Application Error

    - EventID 1000

    [ Qualifiers] 0

    Level 2

    Task 100

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2013-06-26T17:00:52.000000000Z

    EventRecordID 30140

    Channel Application

    Computer Owner-PC

    Security


    - EventData

    PokerNight2.exe
    2013.4.24.22527
    51788caf
    ntdll.dll
    6.1.7601.17725
    4ec49b8f
    c0000374
    000ce6c3
    1904
    01ce728eb3e41df6
    C:\Program Files (x86)\Steam\steamapps\common\Poker Night 2\PokerNight2.exe
    C:\Windows\SysWOW64\ntdll.dll
    f519021d-de81-11e2-8893-f04da2584107

    System Information
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    Machine name: OWNER-PC
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    Sound Tab 1: No problems found.
    Input Tab: No problems found.
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    CyberLink DVD Navigator,0x00200000,0,3,CLNavX.ax,8.00.0000.3610
    CyberLink Audio Spectrum Analyzer,0x00200000,1,1,CLAudSpa.ax,1.00.0000.0924
    DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
    CyberLink Audio Wizard,0x00600010,1,1,CLAudWizard.ax,1.00.0000.4414
    Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17713
    WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
    Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
    AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17713
    VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17713
    SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Xiph.Org Ogg Muxer,0x00200000,1,0,dsfOggMux.dll,
    Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.16426
    DS Video Buffer Filter,0x00200000,1,1,DSBuffer_Video.ax,1.02.0020.0000
    CyberLink DVD Navigator,0x00200000,0,3,CLNavX.ax,8.00.0000.3610
    AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
    StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
    MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17713
    Creative Video Processing Filter,0x00200000,1,1,VidProcU.ax,1.00.0009.0000
    MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17713
    Xiph.Org FLAC Decoder,0x00600000,1,1,dsfFLACDecoder.dll,
    SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17713
    MainConcept AAC Encoder,0x00100000,1,1,mc_enc_aac_ds.ax,8.00.0000.43595
    VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
    MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
    Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
    SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
    Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
    CyberLink Demultiplexer,0x00200000,1,0,cldemuxer.ax,1.00.0000.4528
    Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
    MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17713
    DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
    Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17713
    CyberLink Tzan Filter,0x00200000,1,1,CLTzan.ax,3.05.0000.1928
    Xiph.Org Theora Encoder,0x00200000,1,1,dsfTheoraEncoder.dll,
    Xiph.Org Vorbis Encoder,0x00200000,1,1,dsfVorbisEncoder.dll,
    Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
    ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17713
    Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17713
    MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
    CyberLink Demultiplexer,0x00200000,1,0,cldemuxer.ax,1.00.0000.4528
    Xiph.Org Native FLAC Decoder,0x00600000,0,1,dsfNativeFLACSource.dll,
    MainConcept Network Renderer,0x00200000,1,0,mc_net_renderer_ds.ax,8.00.0000.43134
    Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.17713
    Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17713
    Xiph.Org Speex Encoder,0x00200000,1,1,dsfSpeexEncoder.dll,
    Creative MJPEG Decoder 2,0x00200000,1,1,CtMJPGDec2.ax,1.00.0008.0000
    Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17713
    Xiph.Org Speex Decoder,0x00600000,1,1,dsfSpeexDecoder.dll,
    CyberLink Line21 Decoder Filter,0x00200000,0,2,CLLine21.ax,4.00.0000.10309
    Xiph.Org FLAC Encoder,0x00200000,1,1,dsfFLACEncoder.dll,
    File Writer,0x00200000,1,0,WLXVAFilt.dll,15.04.3555.0308
    VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
    WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
    VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
    CyberLink Audio Decoder,0x00600000,1,1,Claud.ax,6.03.0000.2403
    File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
    iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.76
  • DjNDBDjNDB Moderator
    edited June 2013
    Ridgyaxe wrote: »
    Card name: Intel(R) HD Graphics
    Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_04571028&REV_18
    Dedicated Memory: 64 MB

    That's bad news. Your graphics chip doesn't meet the minimum requirements.
    Intel graphics chips are not recommended and they don't work well with TTG's games.
  • RidgyaxeRidgyaxe
    edited June 2013
    Well, I can't get it replaced. According to Best Buy, my Graphics Card is 'integrated Graphics' or something like that, And it can't be taken out.
This discussion has been closed.