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HELP! The Walking Dead 400 Days Issue

shiwaybshiwayb
edited August 2013 in The Walking Dead - PS3 Support
I have downloaded both the disc and digital version and installed them,

However,

The game itself, The Walking Dead,

When launched does not seem to recognise it and still displays the "buy" sign on the downloaded content section?

Can anybody help with this please?

Thanks!

Comments

  • crs205crs205
    edited July 2013
    Same here, in Episode List it also still says "Coming Soon".

    Help with this would be very nice!
  • RizefallRizefall
    edited July 2013
    What platform do you have problem with?
  • crs205crs205
    edited July 2013
    I'm on PS3.
  • RizefallRizefall
    edited July 2013
    That's weird. THe game should be out on the PS3, at least if you live in the US. EU gets it later.
  • shiwaybshiwayb
    edited July 2013
    crs205 wrote: »
    Same here, in Episode List it also still says "Coming Soon".

    Help with this would be very nice!


    Yeah exactly the same!

    Still says "coming soon" and on the screen with episode lists all the other 5 say "installed" yet 400 days says "buy: out now" :S

    I'm also on PS3,

    I must have re downloaded it about 6 times, tried one by one, both downloads and nothing, still won't recognise.

    Hopefully someone knows how to fix this!
  • LordCrashLordCrash
    edited July 2013
    I have the same Issue with the 400 Days DLC on steam......
  • TarumaruTarumaru
    edited July 2013
    LordCrash wrote: »
    I have the same Issue with the 400 Days DLC on steam......

    its simply not released yet, we can just buy it allready so we can stop refresh spamming everything and just watch our libary until the dl starts
  • LordCrashLordCrash
    edited July 2013
    Tarumaru wrote: »
    its simply not released yet, we can just buy it allready so we can stop refresh spamming everything and just watch our libary until the dl starts

    There was a dl after I bought the DLC so I thought it was the DLC. It stated "buy" not "preorder".....

    Edit: Ok, download is on the way. :)
  • MattPMattP ModeratorFormer Telltale Staff
    edited July 2013
    If you have an EU (or other than US) account where you purchased and installed Season 1 of The Walking Dead, and have now purchased the US version of the DLC (using a US account), you will not be able to play 400 Days as the US DLC is not compatible with the EU version of the game (or vice versa).

    You can double-check which digital version of the game you have pretty easily. First start the game and check to see if there are any available updates. If not, exit to the XMB, press triangle on the game itself and select 'Information'. If you have version 1.06, you have the EU version. If you have version 1.07, you have the US version. If you have a lesser version number, then you were not connected to PSN when you started the game the last time. Please connect to PSN and launch the game again.
  • crs205crs205
    edited July 2013
    Okay, thank you for clearing that up!
    But just to be sure, on the 10th i will be able to play 400 days, when it is officially released in the EU?

    And could you tell us why their needs to be a later Release in the EU than in the US?
  • MattPMattP ModeratorFormer Telltale Staff
    edited July 2013
    Please be aware that the EU version an US version are different. Buying one will not give you access to the other. The EU version will be available on the 10th. US and EU submissions are handled by SCEA and SCEE, respectively, so the time frames to certify this content can differ.
  • harakiriharakiri
    edited July 2013
    Okay - that's good to know, I've got the same problem: EU Version of TWD and US-Version of 400D. But just to be clear: Now I need to buy the EU Version on the 10th July again - so I'm paying twice for the same product? If I had known about the incompability, I would've waited. So I guess I just donated you guys 5$...
  • MattPMattP ModeratorFormer Telltale Staff
    edited July 2013
    You can try contacting Sony Support to explain the situation. They may be willing to offer you a credit or refund so you can acquire 400 Days from the EU store on the 10th.
  • LvaxLvax
    edited July 2013
    You can download the first episode demo for free from the US store and you can play the 400 days episode via the us version of the game but without your save. I was in the same situation like you I tried that and it worked.
  • harakiriharakiri
    edited July 2013
    Thanks! Worked out for me, too!
  • Kenny-LeeKenny-Lee
    edited July 2013
    I'v downloaded the 1.6 patch and it works fine now
  • doybinsdoybins
    edited July 2013
    just downloaded 400 Days on my Region 1 PS3 Disc Walking Dead base game.

    My account is Region 1. so no issues there.

    1. I tried via Playstation Store. it did not worked
    2. I tried via Disc choices (from the title screen of the game, there is Downloadable Content) still did not worked

    all i keep getting is this game has already been purchased. click download.

    can you guys help. thanks.
  • nyrBnyrB
    edited July 2013
    doybins wrote: »
    just downloaded 400 Days on my Region 1 PS3 Disc Walking Dead base game.

    My account is Region 1. so no issues there.

    1. I tried via Playstation Store. it did not worked
    2. I tried via Disc choices (from the title screen of the game, there is Downloadable Content) still did not worked

    all i keep getting is this game has already been purchased. click download.

    can you guys help. thanks.


    Quite a few people are having this problem, myself included. I emailed Telltale Games about it a week ago and I've still not heard back from them (except an automated message with a ticket number). What I've learned since then from the board here is that you can play the game by downloaded the demo for Episode 1 and accessing 400 Days from there. However be advised that if you do that you won't be able to save your game and also it's quite likely that if you die you'll experience a "black screen" (which has been talked about a lot here) and if so you'll have to restart the game. Hopefully Telltale is working on this, but - as I've said - I've heard nothing at all from them.
  • OneZeoNOneZeoN
    edited July 2013
    nyrB wrote: »
    Quite a few people are having this problem, myself included. I emailed Telltale Games about it a week ago and I've still not heard back from them (except an automated message with a ticket number). What I've learned since then from the board here is that you can play the game by downloaded the demo for Episode 1 and accessing 400 Days from there. However be advised that if you do that you won't be able to save your game and also it's quite likely that if you die you'll experience a "black screen" (which has been talked about a lot here) and if so you'll have to restart the game. Hopefully Telltale is working on this, but - as I've said - I've heard nothing at all from them.

    I have just downloaded 400 days on my new ps3 (old one I played walking dead on died) and have this issue
    I installed 400 days and when installing it just didnt appear in my games list.

    I then downloaded the trial and it was then playable

    I died and got the stupid black screen only to find it also didnt save!!! :mad:

    WTFFFFFFFFFF!!

    Is this being fixed or are we getting a fooking refund!
    Not impressed with Telltale STEALING my money :mad:
  • UmIsThisThingOnUmIsThisThingOn
    edited August 2013
    OneZeoN wrote: »
    I have just downloaded 400 days on my new ps3 (old one I played walking dead on died) and have this issue
    I installed 400 days and when installing it just didnt appear in my games list.

    I then downloaded the trial and it was then playable

    I died and got the stupid black screen only to find it also didnt save!!! :mad:

    WTFFFFFFFFFF!!

    Is this being fixed or are we getting a fooking refund!
    Not impressed with Telltale STEALING my money :mad:

    For those coming into this thread, his own thread has the answers...
    http://www.telltalegames.com/forums/showthread.php?t=48344
  • monkeychickenmonkeychicken

    I have the same problem. Bought the disc version of Walking Dead from the US (because it took you over a year to release it here in Australia)and now have just donated you $8 because the 400 days download through Playstation store isn't compatible. Please either fix this or advise me how I can get a refund. (It does not state anywhere when you purchase 400 days that it is only compatible with the same media format/ geographically region as the one originally purchased)

  • VerbraucherVerbraucher

    I have just downloaded the 400 days adon from the playstation store in Germany and own a Region 1 Version of the Walking Dead Episodes 1-5.
    I must say that I am upset, that the downloadable content is not compatible. Also there is no Episode 1 demo I can download to get it to work.

    All the came ever tells me is "coming soon".

    Please fix this issue, I am definatly upset with this bug, as I just paid money for a product that does not work.

This discussion has been closed.