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Restore purchases

AurelienfrAurelienfr
edited August 2013 in Shopping or Activation Support
In first, sorry for my english because I'm french.
This message is for Telltale's person and I'm use the Walking Dead app on iphone.
Yesterday, I buying the pack with all episode and 400 days but, after a save problem, I have delete the app for download again. But, when I touch restore purchase in app, a message "restoring purchases" comes. After 5 or 6 seconds, this message disappears and, if in normal time "Buy" became "Get", for me it's doesn't... So, if I don't buy again the pack, I can't download it and I lost 17.99€.
So, Know you a solution for my problem ?
Again, sorry for my english and thanks for the help.

Comments

  • AurelienfrAurelienfr
    edited July 2013
    Nobody can help me ?
  • Macfly77Macfly77 Moderator
    edited July 2013
    D'après plusieurs personnes, dont Chumpinator qui a écrit après toi dans un autre sujet auquel tu as participé, du moment que tu es connecté avec le compte via lequel tu as acheté le multi pack, si tu cliques sur "Buy", l'app se rendra compte du fait que tu as déjà acheté le jeu et te laissera le télécharger sans te faire payer de nouveau.
    Source Telltale:
    MattP wrote: »
    You will need to re-acquire the multi-pack. To do this, you need to log into the account in which you initially purchased the multi-pack and continue the steps to purchase it again. You will be asked to confirm your purchase, and then be notified that you already own the content, and be prompted to download it again. If you are not logged into the account you used to purchase the multi-pack the first time, you will be charged again. Once the multi-pack is re-acquired, you will be able to download other episodes.
  • AurelienfrAurelienfr
    edited July 2013
    Merci de me répondre en francais ! Et bien en fait non car j'ai déjà éssayer et il me redemande de l'achter. Je ne sais vraiment pas comment faire...
  • AurelienfrAurelienfr
    edited August 2013
    Ok je n'avais pas compris le message de Macfly77 la première fois que je l'ai lu donc mon précédent post n'as aucune valeur ! En effet, ça marche et je suis soulagé de ne pas avoir perdu mes 18 €. Encore merci pour cette aide en français =)
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