The Wolf Among Us does not open!
Whenever i try to load the game using Steam the screen turns black for a few seconds then it pops up saying TheWolfAmongUs.exe has stopped working and i have also tried to reinstall it however it still doesn't work. http://gyazo.com/cffcc32d431a4e376f03ae853b586b5e
I tried to use the TWAU Support Tool however it doesn't work for me and i also do not use a controller of any sort. So here is everything screenshotted that i thought would be useful:
http://gyazo.com/aa5cb3de93f23687dc43bf8f7eea8dd4
http://gyazo.com/c7ac9621387e754a298da5a2b6d6f27e
http://gyazo.com/016243ad3a251b88baf7efd5c5e59fe8
http://gyazo.com/4912823e7cf75c1f553c7112c85bad88
http://gyazo.com/614691d47bd3bc2c28d553b146316500
http://gyazo.com/7ebe957a847791f32e4b05f9eeeb1e95
Thank you!
Comments
The screenshots are helpful, thanks.
What operating system are you using?
Disclaimer: Moderators on this forum are volunteers from the community and are not employees of the company. Our posts merely express our personal opinion and should not be mistaken for official company statements.
My operating system is Windows 7 Premium!
What didn't work about running the support tool?
If you could run the tool again and take a screenshot of it's window after it's done that could be helpful in finding out why the tool didn't work.
Please also check if the game crash creates an entry in the
event viewer in the "Windows Logs/Application" section.
If so, right click the entry, select "copy the details as text", and paste them in a new reply.
For the TWAU Support Tool it tells me to press any key and when i do nothing happens so i can't really screenshot it
, however an entry does come up using the event viewer:
Log Name: Application
Source: Application Error
Date: 13/10/2013 21:46:21
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Ivan-PC
Description:
Faulting application name: TheWolfAmongUs.exe, version: 2013.10.10.25546, time stamp: 0x52570eb1
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc00000fd
Fault offset: 0x0002defe
Faulting process id: 0x152c
Faulting application start time: 0x01cec85545ad0b2d
Faulting application path: E:\Orcs Must Die!\steamapps\common\The Wolf Among Us\TheWolfAmongUs.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 83ec4aec-3448-11e3-8865-1c6f65cc96bc
Event Xml:
1000
2
100
0x80000000000000
39581
Application
Ivan-PC
TheWolfAmongUs.exe
2013.10.10.25546
52570eb1
ntdll.dll
6.1.7601.18247
521ea8e7
c00000fd
0002defe
152c
01cec85545ad0b2d
E:\Orcs Must Die!\steamapps\common\The Wolf Among Us\TheWolfAmongUs.exe
C:\Windows\SysWOW64\ntdll.dll
83ec4aec-3448-11e3-8865-1c6f65cc96bc
and also
Log Name: Application
Source: Windows Error Reporting
Date: 13/10/2013 21:46:31
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Ivan-PC
Description:
Fault bucket 3891153204, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: TheWolfAmongUs.exe
P2: 2013.10.10.25546
P3: 52570eb1
P4: ntdll.dll
P5: 6.1.7601.18247
P6: 521ea8e7
P7: c00000fd
P8: 0002defe
P9:
P10:
Attached files:
C:\Users\Ivan\AppData\Local\Temp\WERE563.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Ivan\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_TheWolfAmongUs.e_19a79324d772b57ef7ffd969d502ae46e648d_001607f0
Analysis symbol:
Rechecking for solution: 0
Report Id: 83ec4aec-3448-11e3-8865-1c6f65cc96bc
Report Status: 0
Event Xml:
1001
4
0
0x80000000000000
39582
Application
Ivan-PC
3891153204
1
APPCRASH
Not available
0
TheWolfAmongUs.exe
2013.10.10.25546
52570eb1
ntdll.dll
6.1.7601.18247
521ea8e7
c00000fd
0002defe
C:\Users\Ivan\AppData\Local\Temp\WERE563.tmp.WERInternalMetadata.xml
C:\Users\Ivan\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_TheWolfAmongUs.e_19a79324d772b57ef7ffd969d502ae46e648d_001607f0
0
83ec4aec-3448-11e3-8865-1c6f65cc96bc
0
I found the cause of the crash:
The game doesn't like the exclamation mark "!" in the path to your steam library.
The game should work if you create a steam library with only ascii characters in the path.
You can create a new steam library under "view/settings/Downloads/Steam Library Folders".
For example you can create a library at "E:\simple".
Now you can either copy the game to the new location or download it again.
Alternative 1: Copy
Go to "E:\simple\SteamApps" and create a folder named "common".
Copy (Don't move!) the entire "The Wolf Among Us" folder from
E:\Orcs Must Die!\steamapps\common\
to
E:\simple\SteamApps\common\
Select "Delete local content" for The Wolf Among us.
Install "The Wolf Among us" and select the new library during installation.
Alternative 2: Download
Select "Delete local content" for The Wolf Among us.
Install "The Wolf Among us" and select the new library during installation.
It is also possible to move the entire steam library instead, but that is more work and affects all your installed games.
Thanks for finding the cause of the crash but how do i create a new steam library? I don't have "view/settings/Downloads/Steam Library Folders" or "E:\simple"
Thank you!
Maybe my description was a bit too short in some places.
First open steam. Then at the top menu select "view -> settings". In the windows that opens up select the "Downloads" tab. There click the button named "Steam Library Folders" at the bottom. In the new windows click the "add library folder" button. It will open a window where you can select the location of the new library folder.
"E:\simple" was just a placeholder for any drive or folder you might choose.
The rest is as described above.
It works now!!
Thank you so much!
Hi! I'm going through the same thing. Installed the game, and whenever I try to play, it goes black, shows me the mouse pointer for a second, and crashed back to the desktop
Did the support tool thing and here's the link: http://www.sendspace.com/file/sc8vxf
Been trying to find a fix all day...
My game also just goes to a black screen, then goes back to desktop.
http://www.sendspace.com/file/ezle9u
The support tool didn't fully work. Please post your dxdiag info.
dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.
Windows 8: At the start screen, type in "dxdiag" and hit enter
Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it, and upload it to an instant filehoster and post the download link.
Here you go: http://www.sendspace.com/file/4ntvu6
The support tool didn't fully work. Please post your dxdiag info.
dxdiag
Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.
Windows 8: At the start screen, type in "dxdiag" and hit enter
Now click on the button that says "save all information".
It will prompt you to save a file. Save it where you can find it, and upload it to an instant filehoster and post the download link.
I am not sure what causes it.
Please verify the game cache files.
You have two graphics chips. Intel chips don't work well with TTG's games and they might crash.
Please check your graphics driver's settings to make sure the game uses the Nvidia graphics chip.
It could also be a savegame or configuration issue.
Please disable steam cloud for TWAU (In Steam, right click TWAU and select "properties". Open the tab "updates" and remove the checkbox from "Enable Steam cloud synchronization for TWAU).
Then rename the savegame folder
%USERPROFILE%\Documents\Telltale Games\The Wolf Among Us
and try if the game works.
alright, did all of that, and still wouldnt work. BUT, i went to the .exe and checked compatibility for Windows 8. Now working.
if you're running Win8, try what I just did. go to the .exe and make it run compatibility with Win 8