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Savegames are gone next time the game is started

gvgf357gvgf357
edited October 2013 in The Wolf Among Us - PC/Mac Support

Ok so recently i bought "The wolf among us" on Steam.I started playing it,then i left the game.And it said that my save file is empty.I tried re-installing the game but it didn't work.I tried to find a solution on the internet,but all i've found is this : http://segmentnext.com/2013/10/14/the-wolf-among-us-crashes-errors-freezes-and-fixes/ (at #2). So please if you know a solution please let me know, because i am desperate i really want to play this game so much.Thank you for reading.And again,please let me know if you know a solution. P.S Sorry for kind of a bad english ;(

Comments

  • ShockSwaggerManShockSwaggerMan

    I think it's best if you contact Tell tale games support since they would know more about this. Good luck :)

  • DjNDBDjNDB Moderator

    I moved this to the support forum.
    The game not saving can be caused by having non ASCII characters in the name of the windows user account. Please create a new Windows user account with only characters from a-z and try playing there, until it is sorted out.

  • gvgf357gvgf357

    Don't judge me but i don't understand this.And my windows user account is from A-Z no numbers were used.Can you just tell me when is the patch/fix for this coming ? If you know, thanks.

    DjNDB posted: »

    I moved this to the support forum. The game not saving can be caused by having non ASCII characters in the name of the windows user account.

  • DjNDBDjNDB Moderator

    I have reported the character issues to TTG, and it is being looked into.
    Since that doesn't seem to cause your problem though, I need more information.

    Please follow the instructions to run the TWAU Support Tool and post the download link to the resulting "TWAU_support_data_pc.zip" to your next reply in this thread.

    gvgf357 posted: »

    Don't judge me but i don't understand this.And my windows user account is from A-Z no numbers were used.Can you just tell me when is the patch/fix for this coming ? If you know, thanks.

  • gvgf357gvgf357

    Ok i did it here is the link : http://www.sendspace.com/file/s9j124

    DjNDB posted: »

    I have reported the character issues to TTG, and it is being looked into. Since that doesn't seem to cause your problem though, I need more i

  • DjNDBDjNDB Moderator
    edited October 2013

    You actually do have a € character in your windows user name, so the above workaround, creating a windows user account with only a-z characters, should help.

    Please don't post multiple threads for the same issue. I deleted your duplicate topic, and changed the title of this one so it is easier to be found.

    gvgf357 posted: »

    Ok i did it here is the link : http://www.sendspace.com/file/s9j124

  • gvgf357gvgf357

    I don't know why this has such a big influence on the game.But i'll try to do it.If it doesn't work i will tell.

    DjNDB posted: »

    You actually do have a € character in your windows user name, so the above workaround, creating a windows user account with only a-z character

  • gvgf357gvgf357

    It didin't work.Is there any kind of video out there which explains how to do that ?

    DjNDB posted: »

    You actually do have a € character in your windows user name, so the above workaround, creating a windows user account with only a-z character

  • DjNDBDjNDB Moderator

    Here are instructions on how to create a new user account.

    gvgf357 posted: »

    It didin't work.Is there any kind of video out there which explains how to do that ?

  • DjNDBDjNDB Moderator

    It's a bug, that's being looked into.

    gvgf357 posted: »

    I don't know why this has such a big influence on the game.But i'll try to do it.If it doesn't work i will tell.

This discussion has been closed.