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Not Downloading!

Wiissoppii7Wiissoppii7
edited October 2013 in The Walking Dead - PC/Mac Support

Hey, i'm looking for some help with The Walking Dead episodes. I can't download them! I know how to, but it always says "Coming Soon". Are they not out for Mac yet or is this a glitch? Please Help!!!

Comments

  • DjNDBDjNDB Moderator
    edited October 2013

    That's definitely a glitch.

    Please follow the instructions to run the TWD Support Tool and post the download link to the resulting "TWD_support_data_mac.zip" to your next reply in this thread.

  • Wiissoppii7Wiissoppii7

    http://www.sendspace.com/file/9805p7

  • Wiissoppii7Wiissoppii7

    Thanks sooooo much for your support. ;)

    DjNDB posted: »

    That's definitely a glitch. Please follow the instructions to run the TWD Support Tool and post the download link to the resulting "TWD_support_data_mac.zip" to your next reply in this thread.

  • DjNDBDjNDB Moderator

    There was a server issue yesterday, which has been fixed. Please try it again. The game might take a little longer to start this time, because it needs to download the latest patches.

    Wiissoppii7 posted: »

    http://www.sendspace.com/file/9805p7

  • Wiissoppii7Wiissoppii7

    i started the game, and it still says episodes 1-5 are "Coming Soon" and it mentions nothing about the episode 400 Days, witch apparentley came with the download.

    DjNDB posted: »

    There was a server issue yesterday, which has been fixed. Please try it again. The game might take a little longer to start this time, because it needs to download the latest patches.

  • DjNDBDjNDB Moderator

    In that case please make sure the game is closed, and run this script to clean the old files from the games folder.
    Then start the game and see if it works.

    Wiissoppii7 posted: »

    i started the game, and it still says episodes 1-5 are "Coming Soon" and it mentions nothing about the episode 400 Days, witch apparentley came with the download.

  • Wiissoppii7Wiissoppii7

    Ok, i'm sorry, but i would like my money back, please.

    It says that i can get them now, but it says "Error" every single time.

    So, i'm not trying to be blunt, or forcefull, but i would like a refund for episodes 2-5 please.

  • Wilde_FinnWilde_Finn

    I have tried 10 x and tried some fixes I found. Reaches 13 or 14 % then jams. First time 99% but jammed. Episode 2 on PC

  • tronixtronix Telltale Alumni

    You can contact support@telltalegames.com for a refund.

    Wiissoppii7 posted: »

    Ok, i'm sorry, but i would like my money back, please. It says that i can get them now, but it says "Error" every single time. So, i'm not trying to be blunt, or forcefull, but i would like a refund for episodes 2-5 please.

  • tronixtronix Telltale Alumni

    Please try shutting down the game application and restarting your computer before attempting the download again. If you have a firewall or anti-virus software running, please disable them as this may interfere with the game connecting to our server.

    If you are still unable to install an episode, one of our moderators put together an unofficial guide for Mac users here - https://www.telltalegames.com/forums/showthread.php?t=33233. Please take a look at this thread and see if this solution works for you. This may appear complicated on the surface, but the 'Manual Download' option should be fairly straight forward if you'd like to try it.

    If you are still unable to install an episode, please contact support@telltalegames.com

    Wilde_Finn posted: »

    I have tried 10 x and tried some fixes I found. Reaches 13 or 14 % then jams. First time 99% but jammed. Episode 2 on PC

This discussion has been closed.