"WalkingDead101.exe has stopped working" error

Comments

• DjNDB Moderator

  November 2013

  Please follow the instructions to run the TWD Support Tool and post the download link to the resulting "TWD_support_data_pc.zip" or "TWD_support_data_mac.zip" to your next reply in this thread.
• kilarbourbon

  November 2013

  I have the same problem.
  Mine zip is here
  https://drive.google.com/file/d/0Bwppy-KGVN44SzczYzVoU3R2a3M/edit?usp=sharing

  DjNDB posted: »

  Please follow the instructions to run the TWD Support Tool and post the download link to the resulting "TWD_support_data_pc.zip" or "TWD_support_data_mac.zip" to your next reply in this thread.
• DjNDB Moderator

  November 2013

  Card name: Intel(R) HD Graphics Family
  NVIDIA GeForce GT 540M

  You have two graphics chips. Intel chips don't work well with TTG's games and they might crash. Please check your graphics drivers settings to make sure the game uses the Nvidia graphics chip.

  kilarbourbon posted: »

  I have the same problem. Mine zip is here https://drive.google.com/file/d/0Bwppy-KGVN44SzczYzVoU3R2a3M/edit?usp=sharing
• kilarbourbon

  November 2013

  Ya, I'm pretty sure I set the game using Nvidia chip.
  I just checked it..

  It's still the same error.

  DjNDB posted: »

  Card name: Intel(R) HD Graphics Family NVIDIA GeForce GT 540M You have two graphics chips. Intel chips don't work well with TTG's g… moreames and they might crash. Please check your graphics drivers settings to make sure the game uses the Nvidia graphics chip.
• DjNDB Moderator

  November 2013

  I was unable to find the error events in the support tool data. I just updated the support tool so it will hopefully find it this time. Please download the latest version of the support tool, run it and upload the result.

  kilarbourbon posted: »

  Ya, I'm pretty sure I set the game using Nvidia chip. I just checked it.. It's still the same error.
• kilarbourbon

  November 2013

  https://drive.google.com/file/d/0Bwppy-KGVN44RTNFRERRNWU4TEE/edit?usp=sharing
  here is the new one.
  By the way, I tried offline and run the game, I successfully enter the main menu but the error happened again when I try to start a chapter.

  DjNDB posted: »

  I was unable to find the error events in the support tool data. I just updated the support tool so it will hopefully find it this time. Please download the latest version of the support tool, run it and upload the result.
• DjNDB Moderator

  November 2013

  Still no error event data, but i don't know the cause.

  Please verify the game cache files](https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335).

  If that doesn't fix it, please check if the game crash creates an entry in the
  event viewer in the "Windows Logs/Application" section.
  If so, right click the entry, select "copy the details as text", and paste them in a new reply.

  kilarbourbon posted: »

  https://drive.google.com/file/d/0Bwppy-KGVN44RTNFRERRNWU4TEE/edit?usp=sharing here is the new one. By the way, I tried offline and run the game, I successfully enter the main menu but the error happened again when I try to start a chapter.
• kilarbourbon

  November 2013

  • System

    • Provider

    [ Name] Windows Error Reporting

    • EventID 1001

    [ Qualifiers] 0

    Level 4

    Task 0

    Keywords 0x80000000000000

    • TimeCreated

    [ SystemTime] 2013-11-17T06:17:45.000000000Z

    EventRecordID 54279

    Channel Application

    Computer kilarbourbon-PC

    Security

  • EventData

    0
    APPCRASH
    不可用 (Which means unavailable)
    0
    WalkingDead101.exe
    2013.4.4.20609
    515df55b
    WalkingDead101.exe
    2013.4.4.20609
    515df55b
    c0000005
    0017a4c0

    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_WalkingDead101.e_37819b4080f232c78bd8280ac6c636861cf7f_167d2fe7

    0
    f5e8c7f6-4f4f-11e3-ac5f-206a8a3a4611
    0

  DjNDB posted: »

  Still no error event data, but i don't know the cause. Please verify the game cache files](https://support.steampowered.com/kb_article.php?… moreref=2037-QEUH-3335). If that doesn't fix it, please check if the game crash creates an entry in the event viewer in the "Windows Logs/Application" section. If so, right click the entry, select "copy the details as text", and paste them in a new reply.
• kilarbourbon

  November 2013

  • System

    • Provider

    [ Name] Application Error

    • EventID 1000

    [ Qualifiers] 0

    Level 2

    Task 100

    Keywords 0x80000000000000

    • TimeCreated

    [ SystemTime] 2013-11-17T09:59:16.000000000Z

    EventRecordID 54326

    Channel Application

    Computer kilarbourbon-PC

    Security

  • EventData

    WalkingDead101.exe
    2013.4.4.20609
    515df55b
    WalkingDead101.exe
    2013.4.4.20609
    515df55b
    c0000005
    0017a4c0
    1c34
    01cee37b9ba04a78
    \Servers\Steam\steamapps\common\The Walking Dead\WalkingDead101.exe
    \Servers\Steam\steamapps\common\The Walking Dead\WalkingDead101.exe
    eaeeb3d9-4f6e-11e3-ac5f-206a8a3a4611

  There are several error reports here.This one is the latest.

  DjNDB posted: »

  Still no error event data, but i don't know the cause. Please verify the game cache files](https://support.steampowered.com/kb_article.php?… moreref=2037-QEUH-3335). If that doesn't fix it, please check if the game crash creates an entry in the event viewer in the "Windows Logs/Application" section. If so, right click the entry, select "copy the details as text", and paste them in a new reply.
• DjNDB Moderator

  November 2013

  There's nothing specific in there so I am not sure what causes the crash. I still tend to believe it's in some way graphics related though.

  One more thing you can try is starting the game during a clean boot:

  Booting clean in Windows Vista / 7:
  1. Click Start --> Type msconfig --> Press Enter
  2. On the General tab, choose Selective Startup
  3. Uncheck Load Startup Items
  4. Select the Services tab
  5. Check Hide all Microsoft services
  6. Click Disable all
  7. If running the game on Steam, re-check the "Steam Client Service"
  8. Click on OK
  9. Click Restart.
  10. After reboot, run the game to see if it works.

  After performing the necessary steps, restore your settings by doing the following:

  1. Click Start --> Type msconfig --> Press Enter
  2. On the General tab, choose Normal Startup
  3. Click Ok
  4. Click Yes, when asked to restart your computer

  kilarbourbon posted: »

  * System * Provider [ Name] Application Error * EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000… more000000 * TimeCreated [ SystemTime] 2013-11-17T09:59:16.000000000Z EventRecordID 54326 Channel Application Computer kilarbourbon-PC Security * EventData WalkingDead101.exe 2013.4.4.20609 515df55b WalkingDead101.exe 2013.4.4.20609 515df55b c0000005 0017a4c0 1c34 01cee37b9ba04a78 \Servers\Steam\steamapps\common\The Walking Dead\WalkingDead101.exe \Servers\Steam\steamapps\common\The Walking Dead\WalkingDead101.exe eaeeb3d9-4f6e-11e3-ac5f-206a8a3a4611 There are several error reports here.This one is the latest.
• kilarbourbon

  November 2013

  I'll try that ..
  That seems like the last choice for me cus there's something wrong with my computer's booting.

  I wish I can play the game cus I love zombie games...
  I bought the 400-day dlc and was going to buy season 2 as well.
  But it was disappointing that I can't play it...

  Thanks DjNDB.
  

  DjNDB posted: »

  There's nothing specific in there so I am not sure what causes the crash. I still tend to believe it's in some way graphics related though. … more One more thing you can try is starting the game during a clean boot: Booting clean in Windows Vista / 7: 1. Click Start --> Type msconfig --> Press Enter 2. On the General tab, choose Selective Startup 3. Uncheck Load Startup Items 4. Select the Services tab 5. Check Hide all Microsoft services 6. Click Disable all 7. If running the game on Steam, re-check the "Steam Client Service" 8. Click on OK 9. Click Restart. 10. After reboot, run the game to see if it works. After performing the necessary steps, restore your settings by doing the following: * Click Start --> Type msconfig --> Press Enter * On the General tab, choose Normal Startup * Click Ok * Click Yes, when asked to restart your computer