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Package severely water-damaged

ArmakuniArmakuni
edited September 2008 in Shopping or Activation Support
I got my order today (Strong Bad audio CD, Strong Bad mails DVDs, both CSI games, Strong Bad figures, both Bone games) but the package was severely water-damaged. I'm not sure how this has affected the DVDs or the Bone games since they're sealed, but the CD cover was bulgy from the humidity.
Also, I'd prefer to not take any chances with the other stuff either, I don't like the thought of the DVDs having been in there for so long.. who knows, they might have taken damage too. I don't feel like opening everything to find out.

So I was wondering - is there any insurance from your side when it comes to stuff like this? I already filed a complaint with the postal service here, I'll see how that goes.. but I just thought I'd ask here as well.

Comments

  • Tester ScottTester Scott
    edited September 2008
    Sorry to hear about your moist package. If you send in a support ticket to support@telltalegames.com we can look into sending out a replacement.
  • ArmakuniArmakuni
    edited September 2008
    Thanks for the reply. Sent an email with pretty much the same stuff I wrote here, only including my order number as well.
  • EmilyEmily Telltale Alumni
    edited September 2008
    I replied to your support email right after you sent it... waiting for a response before I can reship anything. If you didn't receive it, could you please check your spam folder?
  • ArmakuniArmakuni
    edited September 2008
    Hmmm.. that's odd. I haven't received any messages, maybe it went to my spam folder and is deleted now? All I have in my inbox is that automated message saying the message has been received.
  • EmilyEmily Telltale Alumni
    edited September 2008
    That happens sometimes. :(

    I'll send you a PM with my email in it.
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