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Unable to change Resolution in Settings

tZZZuKKatZZZuKKa
edited October 2013 in The Wolf Among Us - PC/Mac Support

I was just about starting to play the Steam version of Wolf Among Us and run into an odd problem:
I can't change the resolution for the game at all. It says "nil" instead of any known resolutions (See picture 1). The game is also running apparantely only in 640x480.
When I exit the Graphics settings, I also loose everything except the background on the screen (Picture 2).

I tried to switch output ports on my video card (Ati HD6970 with the newest drivers). I also noticed that for some reason, the game seems to work fine on my TV. I can adjust the resolution etc.
But with my primary display (couple years old BenQ, running FullHD), it just won't work.

Haven't had any problems with any previous games made by your engine (The Walking Dead, Monkey Island and Poker Night 2). If you have any ideas on how to fix this, would love to hear them...

Picture 1: http://i.imgur.com/Eg2e2el.jpg
Picture 2: http://i.imgur.com/mHEx6hl.jpg

Comments

  • DjNDBDjNDB Moderator

    That's an issue I haven's seen yet, so I'll have to do some analysis.

    Please follow the instructions to run the TWAU Support Tool and post the download link to the resulting "TWAU_support_data_pc.zip" or "TWAU_support_data_mac.zip" to your next reply in this thread.

  • tZZZuKKatZZZuKKa

    Here you go: http://www.sendspace.com/file/jkyza4

    DjNDB posted: »

    That's an issue I haven's seen yet, so I'll have to do some analysis. Please follow the instructions to run the TWAU Support Tool and post

  • DjNDBDjNDB Moderator

    Current Mode: 1920 x 1080 (32 bit) (59Hz)
    Monitor Name: Yleinen ei-PnP-näyttölaite
    Monitor Model: unknown
    Monitor Id:
    Native Mode: unknown
    Output Type: DVI

    This is probably your Benq display, but there is no information. I wonder if that could cause the problem.

    What is the exact model of your benq display?
    Is it directly connected via DVI or is there any kind of adapter on either side of the calbe?

    tZZZuKKa posted: »

    Here you go: http://www.sendspace.com/file/jkyza4

  • tZZZuKKatZZZuKKa

    I actually just added a DVI-HDMI adapter, which allowed me to switch the input in the display to DVI from HDMI.
    And surprisingly it seems to recognize the display correctly and the game also functions right.
    Must've been a busted HDMI port on the display perhaps.

    Good call, thanks!

    DjNDB posted: »

    Current Mode: 1920 x 1080 (32 bit) (59Hz) Monitor Name: Yleinen ei-PnP-näyttölaite Monitor Model: unknown Monitor Id: Native Mode:

  • Sneaker0ToolSneaker0Tool

    Hey i could use some help Im tyring to play the game. I can hear just fine i just can't See people faces or the floors. I can't even see Mr.Toad and i don't know whats going on.
    http://fs02u.sendspace.com/upload?SPEED_LIMIT=0&MAX_FILE_SIZE=314572800&UPLOAD_IDENTIFIER=643171877.1388082267.320BD21F.15.0&DESTINATION_DIR=11

  • DjNDBDjNDB Moderator

    You posted the wrong link...

    Sneaker0Tool posted: »

    Hey i could use some help Im tyring to play the game. I can hear just fine i just can't See people faces or the floors. I can't even see Mr.To

  • Sneaker0ToolSneaker0Tool

    http://www.sendspace.com/file/08q4kl

    DjNDB posted: »

    You posted the wrong link...

  • Sneaker0ToolSneaker0Tool

    Sorry

    Sneaker0Tool posted: »

    http://www.sendspace.com/file/08q4kl

  • DjNDBDjNDB Moderator
    edited December 2013

    Card name: NVIDIA GeForce 310M
    Dedicated Memory: 459 MB

    I am not sure if that's the cause, but the system requirements are 512MB VRAM.

    There's a few things you can try though:

    • verifying the game cache files.
    • Resetting your graphics drivers 3D settings to the defaults
    • Changing the graphics settings ingame to high or low values
    Sneaker0Tool posted: »

    http://www.sendspace.com/file/08q4kl

This discussion has been closed.