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"sorry this account is not authorized to access this game"

xdkamxdkam
edited December 2013 in The Wolf Among Us - PC/Mac Support

Hi,
I'm a french player, I bought the game earlier today on steam, with the discount from the holiday sales. I download the game and when i try to run it it says to me this disapointing sentence "sorry this account is not authorized to access this game".
There is my support tool file http://www.sendspace.com/file/nwf9qr , I hope there is a way to fix this issue.
Thanks for your help.

Comments

  • DjNDBDjNDB Moderator

    I don't know what causes this issue yet.
    Did you ever modify your Windows in any way, e.g. remove components, deactivate services or use tuning tools?

  • xdkamxdkam
    edited December 2013

    I can't tell 'cause i'm not home and i've installed it on my relatives computer. So I don't know if there have been modifications on it.

    edit : it seems it hasn't been modified in anyway (it is updated and everything)

    DjNDB posted: »

    I don't know what causes this issue yet. Did you ever modify your Windows in any way, e.g. remove components, deactivate services or use tuning tools?

  • xdkamxdkam

    I've installed it on another pc and I've got the same issue, i've made another support data file. I hope this one will help you figure out where and what is the problem.

    http://www.sendspace.com/file/upzuhb

    Thanks

  • xdkamxdkam

    My roomate at home has installed it on my computer and it work there so it's "just" a problem with my sister's computers, but i don't know from where it's from.

    xdkam posted: »

    I've installed it on another pc and I've got the same issue, i've made another support data file. I hope this one will help you figure out where and what is the problem. http://www.sendspace.com/file/upzuhb Thanks

  • DjNDBDjNDB Moderator

    I don't know what causes it either. I've seen it a couple of times over the years, and the only thing that fixed it for someone was reinstalling windows, implying it is a software issue.

    xdkam posted: »

    My roomate at home has installed it on my computer and it work there so it's "just" a problem with my sister's computers, but i don't know from where it's from.

  • xdkamxdkam

    Okay. So since it works on my computer back home it's alright for me. So thanks and good luck for the rest.

    DjNDB posted: »

    I don't know what causes it either. I've seen it a couple of times over the years, and the only thing that fixed it for someone was reinstalling windows, implying it is a software issue.

This discussion has been closed.