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I can not recover the purchase

DeepspaceDeepspace
edited December 2013 in Shopping or Activation Support

Here, message from iTunes:

Billed To:
redskinnedpeople@gmail.com
aliaksandr markusheuski
Солнечная, 59
225413 Барановичи
BLR Order ID: MGFMM5D495
Receipt Date: 03/09/13
Order Total: $19.99
Billed To: Visa .... 8104

Item Developer Type Unit Price

Walking Dead: The Game, Multi-Pack [Episodes 2 -5 + 400 Days Bundle]
Report a Problem TELLTALE GAMES In App Purchase $19.99

Order Total: $19.99

I try to restore purchase but I don't.

Comments

  • TelltaleMikeTelltaleMike Former Telltale Staff

    What iOS device do you have that you are trying to play the game on? Can you please clarify if you are able to get into the application at all, or if it is crashing when you try to start the app? Are you not able to download the episodes? What does each episode say next to it when you are on the Episodes menu? Please make sure you have a strong internet connection when attempting to download anything within the app.

  • DeepspaceDeepspace

    I have iPad 4, iOS 7.0.4, not jailbroken. When I go to the menu with the episodes and try to restore a purchase offer me to enter the password from my itunes id. After entering my id vnonv offer conferencing enter it. Then, at the bottom of the menu appears and disappears restoring ... Conversely episodes also hang all nameplates buy. If you click the Cancel button when you enter itunes id then the game crashes to the desktop. That's the story.
    P.S. Internet downloads files at a speed of 1 Mbps.

    TelltaleMike posted: »

    What iOS device do you have that you are trying to play the game on? Can you please clarify if you are able to get into the application at all

  • TelltaleMikeTelltaleMike Former Telltale Staff

    Please read over this FAQ that may have some answers to your question here:

    http://www.telltalegames.com/community/discussion/53347/twd-ios-cannot-restore-workaround

    Deepspace posted: »

    I have iPad 4, iOS 7.0.4, not jailbroken. When I go to the menu with the episodes and try to restore a purchase offer me to enter the password

  • DeepspaceDeepspace

    Much thanks! I resolved my problem.

    TelltaleMike posted: »

    Please read over this FAQ that may have some answers to your question here: http://www.telltalegames.com/community/discussion/53347/twd-ios-cannot-restore-workaround

  • TelltaleMikeTelltaleMike Former Telltale Staff

    You're welcome, enjoy the game!

    Deepspace posted: »

    Much thanks! I resolved my problem.

This discussion has been closed.