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Season 1 crashes at startup?

NyambiNyambi
edited January 2014 in The Walking Dead - PC/Mac Support

Hey everyone,

So I installed the game around a week ago, but I didn't get a chance to load it up until just a couple days ago. Since then I've tried a number of things, but none have worked. I always get the same thing, run the program > black screen > crash. If it helps, I also ran the Support Tool: http://www.sendspace.com/file/9rr7uk

Any help is welcome! Thanks in advance.

Comments

  • DjNDBDjNDB Moderator

    Please verify the game cache files.

    Please also try starting the game during a clean boot.

    Booting clean in Windows Vista / 7:
    1. Click Start --> Type msconfig --> Press Enter
    2. On the General tab, choose Selective Startup
    3. Uncheck Load Startup Items
    4. Select the Services tab
    5. Check Hide all Microsoft services
    6. Click Disable all
    7. If running the game on Steam, re-check the "Steam Client Service"
    8. Click on OK
    9. Click Restart.
    10. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your settings by doing the following:

    1. Click Start --> Type msconfig --> Press Enter
    2. On the General tab, choose Normal Startup
    3. Click Ok
    4. Click Yes, when asked to restart your computer
  • NyambiNyambi

    Thanks for the reply! I tried this and unfortunately still encountered the same problem :( Any ideas?

  • DjNDBDjNDB Moderator

    Please check if the game crash creates an entry in the
    event viewer in the "Windows Logs/Application" section.
    If so, right click the entry, select "copy the details as text", and paste it in a new reply.

    Nyambi posted: »

    Thanks for the reply! I tried this and unfortunately still encountered the same problem Any ideas?

  • NyambiNyambi

    Here you go!

    Log Name: Application
    Source: Application Error
    Date: 1/5/2014 5:51:03 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Nyambi-PC
    Description:
    Faulting application name: WalkingDead101.exe, version: 2013.4.4.20609, time stamp: 0x515df55b
    Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
    Exception code: 0xc0000374
    Fault offset: 0x000ce753
    Faulting process id: 0x13a0
    Faulting application start time: 0x01cf0a68999ea020
    Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\WalkingDead101.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: da153010-765b-11e3-9a37-003067e66ff1
    Event Xml:



    1000
    2
    100
    0x80000000000000

    22967
    Application
    Nyambi-PC



    WalkingDead101.exe
    2013.4.4.20609
    515df55b
    ntdll.dll
    6.1.7601.18247
    521ea8e7
    c0000374
    000ce753
    13a0
    01cf0a68999ea020
    C:\Program Files (x86)\Steam\steamapps\common\The Walking Dead\WalkingDead101.exe
    C:\Windows\SysWOW64\ntdll.dll
    da153010-765b-11e3-9a37-003067e66ff1

    DjNDB posted: »

    Please check if the game crash creates an entry in the event viewer in the "Windows Logs/Application" section. If so, right click the entry, select "copy the details as text", and paste it in a new reply.

  • DjNDBDjNDB Moderator

    Problem signature:
    P1: WalkingDead101.exe
    P7: c0000374
    P8: 000ce753

    That exception code shows up when steam is running in compatibility mode.

    Please check the properties of the Steam.exe, and the games .exe files, and disable any compatibility mode and "run as admin" settings.
    Sometimes compatibility mode is checked, but is grayed out. Then you have to click on "Change settings for all users" at the bottom to disable the checkbox.
    Afterwards try if the game works.

    Nyambi posted: »

    Here you go! Log Name: Application Source: Application Error Date: 1/5/2014 5:51:03 PM Event ID: 1000 Task Ca

  • NyambiNyambi

    Oh my god.. I can't believe that was the problem o_o
    I can't thank you enough. Thank you for the quick responses!

    DjNDB posted: »

    Problem signature: P1: WalkingDead101.exe P7: c0000374 P8: 000ce753 That exception code shows up when steam is running in com

This discussion has been closed.