I don't want my money back. I want to play the game. The thing is, Telltale Games' customer supports seems like shit in the moment, but their games are awesome, so I am trapped and I depend on the will of God, erm, I mean, Telltale.
I think the strongest message you can send to TellTale if you feel strongly about is to contact TT's customer support and ask for a refund of … moreyour paid season pass for TWAU. If you bought it via Steam, contact Steam's customer service and ask for a refund.
Explain the situation, including lack of info from the company. Make sure you include the transaction number that is on your receipt.
Honestly, I'm still on the fence if I will do this. If it continues, I will certainly ask for a refund.
But I never said the time issue is what was bothering me. Yes it sucks to wait, but its not a secret to TT that people just want an update... a simple "Hey we are late and still working" would have been enough for mostly everyone . I can't believe **I'm ** the one being selfish and not thinking about others lol. I guarantee I am more sympathetic to the masses than TT is
"If you want the play the game that they've made then you should have to pay for it."-- I agree with you there, ultimately. Just a little respect is all I ask
"If you don't want to endure the wait between episodes you should just buy them all at the end of the season." Well some of us can't do that.
No it's not. It's unfair and selfish to say that because of the time they're taking with the release and the manner in which they're handling … moreit that you're entitled to their product for free.
If you want the play the game that they've made then you should have to pay for it. If you don't want to endure the wait between episodes you should just buy them all at the end of the season.
But I never said the time issue is what was bothering me. Yes it sucks to wait, but its not a secret to TT that people just want an update... … morea simple "Hey we are late and still working" would have been enough for mostly everyone . I can't believe **I'm ** the one being selfish and not thinking about others lol. I guarantee I am more sympathetic to the masses than TT is
"If you want the play the game that they've made then you should have to pay for it."-- I agree with you there, ultimately. Just a little respect is all I ask
"If you don't want to endure the wait between episodes you should just buy them all at the end of the season." Well some of us can't do that.
@puzzlebox
Are you seeing what's about to happen here? Wake up!
If this is the kind of treatment you're giving us with Smoke & Mirro… morers; I can't imagine the horrors that await us when A House Divided gets delayed as well. I can't believe I was stupid enough to get the season pass for both games, thinking they'd keep their timeframe of episodes coming 4-6 weeks apart. Lesson learned.
If that's my right, I'll use it. Also, good for european countries, a lot of them got laws that'll force Steam to refund. That's what I found out at least.
I wasn't directing my post specifically to you Devil, so I hope you didn't take it that way. I want to play it as well. I'm a big fan of Fables and this game is a big deal to me, which makes TT's silence and delays all the more disappointing.
I just thought if people on the forum have reached the point where they feel like they are being fleeced, the best way to get TT's attention is to would be by hit them in the wallet.
I don't want my money back. I want to play the game. The thing is, Telltale Games' customer supports seems like shit in the moment, but their games are awesome, so I am trapped and I depend on the will of God, erm, I mean, Telltale.
I don't want my money back. I want to play the game. The thing is, Telltale Games' customer supports seems like shit in the moment, but their games are awesome, so I am trapped and I depend on the will of God, erm, I mean, Telltale.
I don't want my money back. I want to play the game. The thing is, Telltale Games' customer supports seems like shit in the moment, but their games are awesome, so I am trapped and I depend on the will of God, erm, I mean, Telltale.
I don't want my money back. I want to play the game. The thing is, Telltale Games' customer supports seems like shit in the moment, but their games are awesome, so I am trapped and I depend on the will of God, erm, I mean, Telltale.
I swear, this thread gets hundreds of views every day...
To quote Bigby, "This is fun, this back and forth, we should really do it more often... But I'm starting to lose my patience."
A new indie publisher released their first game on Steam the other day, a game called Consortium. Unfortunately, the title released with a number of serious, game-breaking bugs, causing crashing and some graphical errors. So how do the Devs respond when faced with a serious hiccup? They immediately fess up to the problem and take full responsibility for the issues players are facing, going so far as to place a warning on the Steam store page alerting potential customers, and offering a heartfelt apology. In addition, they've also gone over in-depth how the problems arose, how they plan on dealing with them, and provide a general schedule for when news and updates can be expected.
This is how you treat a consumer base, and it's really sad when companies get so far from their roots that they lose site of that.
The Telltale staff is making as many updates on the situation as they can. I know that some of you don't like the "we're still working on it" updates, and I'll admit I'd like it if they could be more specific, but the fact of the situation is that this is the best they can contractually give us until they are ready to release (and Telltale's PR people Laura Perusco (puzzlebox) and Job Stauffer post a message like that about every week, so it's good to know that they're there to keep us informed as much as they can rather than just keeping completely silent).
Telltale's early days of open transparency are just not possible anymore. Before they only released games on their online store and GameTap, and had much lower profile licenses. Now that they are working with large corporations such as Warner Bros (which owns Vertigo, which is an imprint of DC Comics) for Fables, and with big name licenses like The Walking Dead, and have to deal with distribution deals with large console manufacturers like Sony and Microsoft, there's a lot of non-disclosure agreements and other legal red tape that they have to deal with. That's the reason that they can only give release dates when they have them, and can only give vague statements such as that they're still working on the game when they don't have them. Specific updates are just not possible under the current contracts. Telltale has always been a company that's appreciative of their fans (putting fan feedback into releases, allowing fans to post videos of their games without restriction, etc). If they could give more information more often, they definitely would.
Puzzlebox just let us know a week ago (on January 3rd) that the team is still working on the game: "Please be assured that the team is hard at work on Episode 2 of The Wolf Among Us (devs were working through the holidays!), and we'll have further news as it becomes available. We know you're waiting eagerly, and really appreciate your patience as we work to get the next chapter to you!"
We'll get a larger update as soon as they're contractually able to do so, and as people have pointed out, internal beta versions of the game have been uploaded to Steam, so the more specific news update will almost certainly be coming near the first half of this month (and since they can't contractually give updates until the game nears release, the episode itself will be coming shortly after that).
I wasn't directing my post specifically to you Devil, so I hope you didn't take it that way. I want to play it as well. I'm a big fan of Fable… mores and this game is a big deal to me, which makes TT's silence and delays all the more disappointing.
I just thought if people on the forum have reached the point where they feel like they are being fleeced, the best way to get TT's attention is to would be by hit them in the wallet.
52 and counting.....
https://www.change.org/petitions/telltalegames-provide-weekly-status-updates-in-their-official-forum-for-customers-who-have-already-purchased-a-season-pass-to-a-current-game-in-production
The Telltale staff is making as many updates on the situation as they can. I know that some of you don't like the "we're still working on it"… more updates, and I'll admit I'd like it if they could be more specific, but the fact of the situation is that this is the best they can contractually give us until they are ready to release (and Telltale's PR people Laura Perusco (puzzlebox) and Job Stauffer post a message like that about every week, so it's good to know that they're there to keep us informed as much as they can rather than just keeping completely silent).
Telltale's early days of open transparency are just not possible anymore. Before they only released games on their online store and GameTap, and had much lower profile licenses. Now that they are working with large corporations such as Warner Bros (which owns Vertigo, which is an imprint of DC Comics) for Fables, and with big name licenses like The Walking Dead, and have to deal with dist… [view original content]
Thanks for the response, Jennifer. I appreciate that you're trying to do your best for us with the limited information you have.
Telltale's early days of open transparency are just not possible anymore. ... Before they ... had much lower profile licenses. Now that they are working with large corporations ... there's a lot of non-disclosure agreements and other legal red tape that they have to deal with.
And that's really the heart of it. With all due respect, here's my position on that: If TellTale's days of transparency are over, then so are the days when I bought TellTale episodic titles before the final episode is released. It's okay, I'll still buy them afterwards at some point, because, as I've mentioned elsewhere, they're really excellent. However, being contractually unable to communicate with your customers is unacceptable to me, so I'll have to avoid getting myself into that situation from now on. If I were in a TT strategy meeting, I'd humbly suggest monolithic releases for the big-name multi-platform NDAs-lodged-tightly-into-every-orifice-in-your-head stuff.
At this point, it's probably worth mentioning, as countless others no doubt have, that if I weren't completely in love with TWAU I wouldn't really care about the schedule. A little, maybe -- enough for a passing gripe to a friend, but not enough to visit the forums about it. I'm actually pretty blase about Kentucky Route Zero (downvote me if you must, just don't hurt my family!) and it doesn't bother me a bit that it's been like six months since the last episode of that, because I don't really want to play it.
The Telltale staff is making as many updates on the situation as they can. I know that some of you don't like the "we're still working on it"… more updates, and I'll admit I'd like it if they could be more specific, but the fact of the situation is that this is the best they can contractually give us until they are ready to release (and Telltale's PR people Laura Perusco (puzzlebox) and Job Stauffer post a message like that about every week, so it's good to know that they're there to keep us informed as much as they can rather than just keeping completely silent).
Telltale's early days of open transparency are just not possible anymore. Before they only released games on their online store and GameTap, and had much lower profile licenses. Now that they are working with large corporations such as Warner Bros (which owns Vertigo, which is an imprint of DC Comics) for Fables, and with big name licenses like The Walking Dead, and have to deal with dist… [view original content]
Thanks for the response, Jennifer. I appreciate that you're trying to do your best for us with the limited information you have.
Tellta… morele's early days of open transparency are just not possible anymore. ... Before they ... had much lower profile licenses. Now that they are working with large corporations ... there's a lot of non-disclosure agreements and other legal red tape that they have to deal with.
And that's really the heart of it. With all due respect, here's my position on that: If TellTale's days of transparency are over, then so are the days when I bought TellTale episodic titles before the final episode is released. It's okay, I'll still buy them afterwards at some point, because, as I've mentioned elsewhere, they're really excellent. However, being contractually unable to communicate with your customers is unacceptable to me, so I'll have to avoid getting myself into that situation from now on. If I were in a TT … [view original content]
This is a somewhat plausible explanation for why have no updates and why tt is not transparent on a release date.
It is NOT an explanation, apology, or statement of any kind why a <2hour episode has been so ridiculously delayed, and let's be frank, it is so DAMN delayed. At this point, a sincere, heartfelt, candid apology is better than vague statements explaining why everything has to be so vague.
The Telltale staff is making as many updates on the situation as they can. I know that some of you don't like the "we're still working on it"… more updates, and I'll admit I'd like it if they could be more specific, but the fact of the situation is that this is the best they can contractually give us until they are ready to release (and Telltale's PR people Laura Perusco (puzzlebox) and Job Stauffer post a message like that about every week, so it's good to know that they're there to keep us informed as much as they can rather than just keeping completely silent).
Telltale's early days of open transparency are just not possible anymore. Before they only released games on their online store and GameTap, and had much lower profile licenses. Now that they are working with large corporations such as Warner Bros (which owns Vertigo, which is an imprint of DC Comics) for Fables, and with big name licenses like The Walking Dead, and have to deal with dist… [view original content]
Out of curiosity, are they contractually obligated to the point where they can't even say "We're contractually obligated to remain silent?"
Because I've seen similar situations before, where a fan asks someone associated with a certain media something they're legally prevented from talking about. However, in such situations, the person being asked the question (whether it be a producer, actor, or what have you) actually says "Yeah, uh, I can't actually talk about that" or "I'm not allowed to answer that, sorry", rather than saying absolutely nothing and walking away. Telltale hasn't even given us a "We can't say that, sorry!", they've just given us "We're still working on it", which isn't really the same thing.
Now, obviously, in getting involved with these big name projects like the Walking Dead and Fables, Telltale had to lose some degree of transparency. But I feel like going from a company well-known for interacting with their fanbase, to a company contractually prevented from saying literally anything (including the fact that they're contractually prevented from saying anything, which again seems a bit ridiculous to me), might not have been a wise business decision.
Frankly, if they're remaining silent to this extreme extent because of contractual reasons, then I feel as though they should have seen such an impatient reaction from the fanbase coming, especially if any of their projects suffered delays to the extent of Episode 2 of TWAU. Maybe I'm looking at it the wrong way, but that's just my two cents.
The Telltale staff is making as many updates on the situation as they can. I know that some of you don't like the "we're still working on it"… more updates, and I'll admit I'd like it if they could be more specific, but the fact of the situation is that this is the best they can contractually give us until they are ready to release (and Telltale's PR people Laura Perusco (puzzlebox) and Job Stauffer post a message like that about every week, so it's good to know that they're there to keep us informed as much as they can rather than just keeping completely silent).
Telltale's early days of open transparency are just not possible anymore. Before they only released games on their online store and GameTap, and had much lower profile licenses. Now that they are working with large corporations such as Warner Bros (which owns Vertigo, which is an imprint of DC Comics) for Fables, and with big name licenses like The Walking Dead, and have to deal with dist… [view original content]
Comments
To think you tried to correct someone's Grammer after this post. Lmao.
I don't want my money back. I want to play the game. The thing is, Telltale Games' customer supports seems like shit in the moment, but their games are awesome, so I am trapped and I depend on the will of God, erm, I mean, Telltale.
But I never said the time issue is what was bothering me. Yes it sucks to wait, but its not a secret to TT that people just want an update... a simple "Hey we are late and still working" would have been enough for mostly everyone . I can't believe **I'm ** the one being selfish and not thinking about others lol. I guarantee I am more sympathetic to the masses than TT is
"If you want the play the game that they've made then you should have to pay for it."-- I agree with you there, ultimately. Just a little respect is all I ask
"If you don't want to endure the wait between episodes you should just buy them all at the end of the season." Well some of us can't do that.
I swear, this thread gets hundreds of views every day...
To quote Bigby, "This is fun, this back and forth, we should really do it more often... But I'm starting to lose my patience."
Why?
If you can't afford an ferrari now, don't buy one. Wait till you have the money -> "Some of us can't do that." -> So I have to steal one?
And yes you are the one being selfish for stealing games (or threatening to do so). Simple as that.
Oh, man. We have some maddening months ahead of us.
To: Telltale. From: Yoda
"DO or Do NOT THERE is NO TRY."
one of the mods expects the update next week
Moderators are far from close to Telltale. They're just taking guesses like we do.
It coming next week sounds like one of Kenny's pipe-dreams.
then stop going to the forum if you don't care.
I don't think you have the right legally the way things are right now
Sorry, but I don't really think any mainstream media is going to be very interested in a delayed episode to be perfectly honest.
More like this
anything yet? This is getting quite annoying
I really thought the update would come today... Silly me
I wasn't directing my post specifically to you Devil, so I hope you didn't take it that way. I want to play it as well. I'm a big fan of Fables and this game is a big deal to me, which makes TT's silence and delays all the more disappointing.
I just thought if people on the forum have reached the point where they feel like they are being fleeced, the best way to get TT's attention is to would be by hit them in the wallet.
[removed]
[removed]
[removed]
I never thought one of these would come in handy.
It's still only 4PM in Cali. There's still a chance.
"Back and forth" implies that both parties are contributing to the conversation.
If I remember right we got the The Walking Dead: Season Two Reveal Trailer around 4 AM CET.
So yeah, there is still a slight chance.
Does TTG have an official facebook account? I looked to comment on this there but I couldn't locate one that was just wiki links.
Just wanted to drop this here for interest:
http://steamcommunity.com/games/264240/announcements/detail/1387407098673485374
A new indie publisher released their first game on Steam the other day, a game called Consortium. Unfortunately, the title released with a number of serious, game-breaking bugs, causing crashing and some graphical errors. So how do the Devs respond when faced with a serious hiccup? They immediately fess up to the problem and take full responsibility for the issues players are facing, going so far as to place a warning on the Steam store page alerting potential customers, and offering a heartfelt apology. In addition, they've also gone over in-depth how the problems arose, how they plan on dealing with them, and provide a general schedule for when news and updates can be expected.
This is how you treat a consumer base, and it's really sad when companies get so far from their roots that they lose site of that.
The Telltale staff is making as many updates on the situation as they can. I know that some of you don't like the "we're still working on it" updates, and I'll admit I'd like it if they could be more specific, but the fact of the situation is that this is the best they can contractually give us until they are ready to release (and Telltale's PR people Laura Perusco (puzzlebox) and Job Stauffer post a message like that about every week, so it's good to know that they're there to keep us informed as much as they can rather than just keeping completely silent).
Telltale's early days of open transparency are just not possible anymore. Before they only released games on their online store and GameTap, and had much lower profile licenses. Now that they are working with large corporations such as Warner Bros (which owns Vertigo, which is an imprint of DC Comics) for Fables, and with big name licenses like The Walking Dead, and have to deal with distribution deals with large console manufacturers like Sony and Microsoft, there's a lot of non-disclosure agreements and other legal red tape that they have to deal with. That's the reason that they can only give release dates when they have them, and can only give vague statements such as that they're still working on the game when they don't have them. Specific updates are just not possible under the current contracts. Telltale has always been a company that's appreciative of their fans (putting fan feedback into releases, allowing fans to post videos of their games without restriction, etc). If they could give more information more often, they definitely would.
Puzzlebox just let us know a week ago (on January 3rd) that the team is still working on the game: "Please be assured that the team is hard at work on Episode 2 of The Wolf Among Us (devs were working through the holidays!), and we'll have further news as it becomes available. We know you're waiting eagerly, and really appreciate your patience as we work to get the next chapter to you!"
We'll get a larger update as soon as they're contractually able to do so, and as people have pointed out, internal beta versions of the game have been uploaded to Steam, so the more specific news update will almost certainly be coming near the first half of this month (and since they can't contractually give updates until the game nears release, the episode itself will be coming shortly after that).
52 and counting.....
https://www.change.org/petitions/telltalegames-provide-weekly-status-updates-in-their-official-forum-for-customers-who-have-already-purchased-a-season-pass-to-a-current-game-in-production
Cleaned up your duplicate posts. Don't worry, the "spam" notices don't mean you are in any trouble. I was just cleaning up the thread.
It's not likely to change anything.
On anotother forum someone said the second episode will be released on steam on 16 january and on PS in 17.
Thank you! Thank you for clarifying that the current information situation is due to NDAs!
Thanks for the response, Jennifer. I appreciate that you're trying to do your best for us with the limited information you have.
And that's really the heart of it. With all due respect, here's my position on that: If TellTale's days of transparency are over, then so are the days when I bought TellTale episodic titles before the final episode is released. It's okay, I'll still buy them afterwards at some point, because, as I've mentioned elsewhere, they're really excellent. However, being contractually unable to communicate with your customers is unacceptable to me, so I'll have to avoid getting myself into that situation from now on. If I were in a TT strategy meeting, I'd humbly suggest monolithic releases for the big-name multi-platform NDAs-lodged-tightly-into-every-orifice-in-your-head stuff.
At this point, it's probably worth mentioning, as countless others no doubt have, that if I weren't completely in love with TWAU I wouldn't really care about the schedule. A little, maybe -- enough for a passing gripe to a friend, but not enough to visit the forums about it. I'm actually pretty blase about Kentucky Route Zero (downvote me if you must, just don't hurt my family!) and it doesn't bother me a bit that it's been like six months since the last episode of that, because I don't really want to play it.
By itself, you're probably right, but these things add up. It's absolutely worth doing, in my opinion.
Most likely a rumour about the second episode of TWD.
I agree 100%.
This is a somewhat plausible explanation for why have no updates and why tt is not transparent on a release date.
It is NOT an explanation, apology, or statement of any kind why a <2hour episode has been so ridiculously delayed, and let's be frank, it is so DAMN delayed. At this point, a sincere, heartfelt, candid apology is better than vague statements explaining why everything has to be so vague.
Thanks for that, Jennifer.
Out of curiosity, are they contractually obligated to the point where they can't even say "We're contractually obligated to remain silent?"
Because I've seen similar situations before, where a fan asks someone associated with a certain media something they're legally prevented from talking about. However, in such situations, the person being asked the question (whether it be a producer, actor, or what have you) actually says "Yeah, uh, I can't actually talk about that" or "I'm not allowed to answer that, sorry", rather than saying absolutely nothing and walking away. Telltale hasn't even given us a "We can't say that, sorry!", they've just given us "We're still working on it", which isn't really the same thing.
Now, obviously, in getting involved with these big name projects like the Walking Dead and Fables, Telltale had to lose some degree of transparency. But I feel like going from a company well-known for interacting with their fanbase, to a company contractually prevented from saying literally anything (including the fact that they're contractually prevented from saying anything, which again seems a bit ridiculous to me), might not have been a wise business decision.
Frankly, if they're remaining silent to this extreme extent because of contractual reasons, then I feel as though they should have seen such an impatient reaction from the fanbase coming, especially if any of their projects suffered delays to the extent of Episode 2 of TWAU. Maybe I'm looking at it the wrong way, but that's just my two cents.
I added the KR0 stuff in an edit after Enraged made his 100% statement -- don't kill him either, he didn't know what he was agreeing to! :P
@Gothique I totally read that in Prof. Farnsworth's voice. Thanks.