Minecraft story mode Choose Your appearance Glitch Please Help

OK I buy this game on steam and im happy to play it. It says choose your appearance And i click on one and it says it again Choose Your Appearance and again and again and on and on So I try to connect to my telltale games account and it says Error could not connect to tell tale games try again later or something like that and it said that yesterday. Not many people have this issue but seriously Im going to ask for a refund soon But I really wanna play this game! Please help!

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