upgrade servers diabolical
It took me over 3 hours to download episode 2 for my son in mine craft story mode, I got constant errors either an error stating "there is no content available for download at this time. Please try later" or the connection to the server timed out if you can't cope pre Christmas there's going to be a lot of disappointed kids on Christmas Day honestly I'm cannot say how atrocious this service is
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3 hours to download is your own wifi.
Also, unable to connect to the servers due to your wifi will mostly result in not showing any content.
Timing out is your own wifi.
Are you playing on PC/Mac from Telltale's store? If so, have you downloaded the patch linked in the forum discussion below?
https://www.telltalegames.com/community/discussion/101385/attn-minecraft-story-mode-players-who-purchased-through-telltale-store-episode-2-update
If you are playing on Playstation or Xbox, have you checked for the update to the disc as described in this Support Center article?
https://support.telltalegames.com/hc/en-us/articles/213252677--UPDATED-I-own-the-Season-Pass-Disc-but-cannot-download-Episode-2