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Package at customs

knechtodawasknechtodawas
edited July 2009 in Shopping or Activation Support
Finally my long appreciated Telltale package reached Germany, but it is still stuck at customs. I got a letter that I have to hand them the bill to get the package. My question: Is the bill included in the package?

Comments

  • JakeJake Telltale Alumni
    edited July 2009
    Blurgh! Sorry for the trouble. Write in to support@telltalegames.com and someone will help you sort it out.
  • knechtodawasknechtodawas
    edited July 2009
    Thank you for your quick answer. But I think, I am not in trouble yet. I am going to visit the customs at Friday. I think, they let me open the package and we will have a look inside. If there is a bill, everything is fine, if not, then I have got a problem. So, my question was, if Telltale normally sends the bill together with the package or if the bill is sent separately.
  • EmilyEmily Telltale Alumni
    edited July 2009
    There should be an invoice inside the package. You can also print off your invoice from your Telltale account (click the Invoice link next to the order number on your Past Purchases page.
  • knechtodawasknechtodawas
    edited July 2009
    Fine, thank you very much.
This discussion has been closed.