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Strange Credit issue

Paranoid AndroidParanoid Android
edited September 2009 in Shopping or Activation Support
Hi,

I bought Tales of Monkey Island about a week ago now. However, the credit card statement I was sent via email says that Telltale Games has deducted "$0.00" from my credit card.

This might sound like a strange Support Question, and in most cases I would agree. If I've been charged $0.00, I'm almost always happy for a freebie that is supposed to be $35. But unfortunately I actually care about the Monkey Island series. It was an integral part of my childhood and I can't help but relive childhood dreams today (not to mention hoping that my own children can also grow up knowing Guybrush Threepwood, Mighty Pirate *TM).

I want to support the creators of the game, so that they KNOW there are fans out there wanting a sequel, and then a sequel to the sequel, and then a sequel to the sequel of the sequel (ad infinitum). But if I'm not giving you money, then I'm not part of the fan-support, right?

If someone on the support team can help, that'd be great. I tried sending an email to Support, but I haven't had a reply yet (hence the post on this Forum).

Regards, Paranoid Android (aka, Robbie).

P.S - I have a notion or two as to why this strange conundrum might have come about, but I'm more interested in fixing the issue right now.

Comments

  • EmilyEmily Telltale Alumni
    edited September 2009
    Have you checked with your credit card company to see what you were actually charged?
  • David EDavid E Telltale Alumni
    edited September 2009
    Hi there, I looked up your Tales of Monkey Island order, and it appears to have been fully refunded based on our data. Our tech guys are looking into this now.
  • Paranoid AndroidParanoid Android
    edited September 2009
    Hi David,

    Thanks for that. I hope they can solve it. I'm sending you a PM with possible information that might help.....
  • Paranoid AndroidParanoid Android
    edited September 2009
    Hey folks,

    Sorry for the bump, but I was just wondering if anything has been concluded with this. I haven't received anything in email saying my card has been charged finally (haven't had the chance to check up with my credit card company though).

    I mean, in the end if I get it for nothing, then I obviously won't be too sore. But I was hoping to support the Telltale team here.

    Thanks for your efforts, keep it up :)

    Regards,
This discussion has been closed.