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Unable to unlock games

TK-421TK-421
edited November 2009 in Shopping or Activation Support
I downloaded the entire season of Wallace & Gromit, the second Sam & Max season, and the first four Tales of Monkey Island episodes, but so far I haven't been able to unlock any of them. I'm using Windows XP, and tried turning off my firewall without any luck. The error code I'm getting is CONNECTION_ERROR

I first wrote you about the problem last week, but never received a response (most likely because I used a different e-mail). I wrote another mail on Saturday (this time from the e-mail I use for my TellTale account), but so far you haven't responded to that one, either.

So please, if anyone has advice on how to proceed - or if I could just be sent the activation codes I requested in my mail - that would help me enormously.

Comments

  • David EDavid E Telltale Alumni
    edited November 2009
    Did you receive an auto-response with a ticket id# when you wrote to support? If you could dig that up, we could look your tickets up right away. It's likely that we did respond, and that the email didn't reach you for some reason.
  • TK-421TK-421
    edited November 2009
    David E wrote: »
    Did you receive an auto-response with a ticket id# when you wrote to support? If you could dig that up, we could look your tickets up right away. It's likely that we did respond, and that the email didn't reach you for some reason.

    I sure did: issue-22465
  • bonniebonnie
    edited November 2009
    Yep, I got that ticket, I'll pm you with your code. Check your spam and/or junk folders from October 31st.
  • TK-421TK-421
    edited November 2009
    bonnie wrote: »
    Yep, I got that ticket, I'll pm you with your code. Check your spam and/or junk folders from October 31st.

    Right, thanks a lot. Nothing in my mail folder - but that's happened to me before. Anyway, I overlooked the mail I sent you earlier: [issue-22338]. As I said, I haven't been able to get anything working, so I missed Lair of the Leviathan as well ;)
  • bonniebonnie
    edited November 2009
    hey there,
    Just pm:ed you with the contents of our ticket 22338 reply.

    Happy unlocking!
This discussion has been closed.