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problem with ankh

joey343joey343
edited December 2006 in Shopping or Activation Support
i recently purchased this game downloaded it and set it up..only to find out my that i can only play for 30 min and it says my demo expired i sent u guys emails with my purchase number and have not received a reply...I have actually purchased the game twice......i would like a refund on my credit card as i am not able to play the game at all.....my e-mail is joeymas343226@msn.com ill snd my order number if u need..thanx for the help

Comments

  • EmilyEmily Telltale Alumni
    edited November 2006
    Hi Joey,

    I just checked our support inbox and do not see any emails from you. Maybe they're not reaching us for some reason.

    I'm going to look up your order, and I'll send you an email in a couple of minutes with more information.
  • joey343joey343
    edited November 2006
    did u find my order numbers?
  • EmilyEmily Telltale Alumni
    edited November 2006
    Yes, I sent you an email a few minutes after I posted here. Did you get it?
  • joey343joey343
    edited November 2006
    yes i got the email and i emailed u back so what is the latest update can i use this game now did u guys fix the problem with ankh?
  • EmilyEmily Telltale Alumni
    edited November 2006
    Not yet, but we're hoping to have the fix ready today or tomorrow. I'll send you an email when it's fixed.
  • EmilyEmily Telltale Alumni
    edited November 2006
    For everyone who was having this problem, it should now be fixed. If your demo has expired, look for "I've already purchased this" and "Activation Support" links on the left side of the screen.
  • joey343joey343
    edited November 2006
    i entered my codes and screenname and stil didnt work what gives?
  • joey343joey343
    edited November 2006
    i keep getting a message there are no more codes for this product and to contact customer service
  • EmilyEmily Telltale Alumni
    edited November 2006
    Okay, this should be fixed now.

    If it still doesn't work, click Activation Support and send us your hardware fingerprint so we can send back a manual key.
  • MimekillerMimekiller
    edited November 2006
    I just purchased the game, and it wont accept my order number and order password. is it better to just let the demo run out and than put in the password? do I need to send you guys stuff? bleh
  • EmilyEmily Telltale Alumni
    edited November 2006
    I just checked your order, and it looks like the credit card transaction hasn't happened yet, which could be why you're having the problem. (Out of curiosity, did you download using the button at the end of the check-out process?)

    Please click Activation Support and send me a PM with your hardware fingerprint. I will send back an activation key that will hopefully resolve the problem.
  • MimekillerMimekiller
    edited November 2006
    okay cool, im 99.99 percent sure my card has money on it, unless something really weird happned than yea it should be fine. I have to go to work now but I will figure out all this hardware fingerprint stuff later.
  • joey343joey343
    edited November 2006
    i just sent my fingerprint id number please resend me the name and new ativation number this is getting frustrating
  • EmilyEmily Telltale Alumni
    edited November 2006
    this is getting frustrating

    Agreed!

    Okay, check your email. *crosses fingers*
  • MimekillerMimekiller
    edited November 2006
    okay I sent you my hardware fingerprint, awaiting a code that works!!!
  • joey343joey343
    edited November 2006
    thanx emily it finally worked
  • EmilyEmily Telltale Alumni
    edited November 2006
    Woo! *throws confetti*

    Thanks for being so patient. I hope the game is worth it. :D
  • joey343joey343
    edited November 2006
    yeah it was worth it so far great game ..will there be other games like this to follow maybe a western? or a space one......or something medievil..????
  • EmilyEmily Telltale Alumni
    edited November 2006
    Deck13 (the company that made Ankh) is working on a sequel right now. They're also doing a game called Jack Keane that takes place in the British colony of Cape Town.
  • MamenMamen
    edited December 2006
    I have a problem as well. Sam & Max worked, however I can't seem to activate ankh (it is another computer though). I use the exact same order number in the e-mail, even tried with and without #-sign. But it doesn't work. The same password and orderid works at www.findmyorder.com

    Any idea why?
  • EmilyEmily Telltale Alumni
    edited December 2006
    I just took a look at your order. The activations for Ankh had gone down to 0 (our fault, because the game went out with fewer activations than it was supposed to). I increased it, so please try again. If that still doesn't work, click Activation Support and send me the hardware fingerprint so I can send you an activation key.
  • MamenMamen
    edited December 2006
    Thanks for great support, but it still doesn't work. :(
  • EmilyEmily Telltale Alumni
    edited December 2006
    See the PM I just sent you. :)
This discussion has been closed.