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Clarification on expiration dates and ineligible items for coupons and store credit

WapcapletWapcaplet
edited November 2010 in Shopping or Activation Support
I just noticed in the latest issue of the Interloper that most coupons will expire on December 31. I wanted to clarify which coupons and store credit expire at what times, and if there are new inapplicability rules like #2 below:

1) Coupons from the TOMI treasure hunt expire on December 31.

2) The free game coupon received from preordering TOMI will expire sometime in June 2010, but according to the Interloper, there is a new restriction that it cannot be used on any future series.

3) Store credit from the 5th Anniversary promotion: no expiration date was ever confirmed (see this thread). When does it expire?

4) The free game coupon received from Talk Like a Pirate Day never expires, according to this thread. Is this coupon still valid toward future series, or is it subject to the same restriction in #2?

Thanks!

Comments

  • David EDavid E Telltale Alumni
    edited December 2009
    Yeah, I'll try to clear the coupon stuff up a bit better.

    Treasure Hunting, 5th Anniversary, and Talk Like a Pirate Day coupons will expire at the end of the year. Sorry that it was stated otherwise in regards to the TLAPD free episode coupon a few months back! I'm planning to update that thread soon to make sure folks are aware. So... 1.) Yep; 2.) Correct; 3.) At the end of the year; and 4.) They'll expire at the end of 2009.
  • ark4869ark4869
    edited December 2009
    I put in my Coupon codes, but no effects in my shopping cart :(
  • BrainiacBrainiac
    edited December 2009
    I'm having a similar problem. While the 50% off a season or an episode coupons work just fine, the $5 off anything of $8.50 or more coupons do nothing (not even give a "Sorry, that coupon code is invalid or can't be used for this order!" notice).
  • David EDavid E Telltale Alumni
    edited December 2009
    We're looking into this now. Thanks for your patience!
  • BrainiacBrainiac
    edited December 2009
    I figured out the $5 off issue; they're overridden by the 10% discount. Is that intentional to avoid stacking?
  • David EDavid E Telltale Alumni
    edited December 2009
    Yeah, some coupons don't stack; I think in those cases the store will go with whichever is the highest discount.
  • AoiAoi
    edited December 2009
    Hmm, running into an odd coupon problem. Got an email today, and it stated that it was good toward 10 dollars off any of the listed downloadable seasons (W&G, S&M 1 and 2, and Strongbad). When I try to use it on Wallace and Grommit, it does nothing. It's listed as one of the games that the coupon is good for, so I'm guessing it's not a stacking problem. Any ideas?
  • David EDavid E Telltale Alumni
    edited December 2009
    The coupon applies to SB and Sam & Max. Wallace & Gromit is already set to $19.95 so it won't be affected. Sorry for the confusion!
  • DeanoDeano
    edited December 2009
    If I've not done the treasure hunting yet, will I still be able to get the coupon next year? Or will the prize be changed/removed?
  • The Big zThe Big z
    edited December 2009
    The prizes seem to be broken right now. For example, even though the 50% off a full season doesn't expire until the 31s it has been changed to only $1 off the complete order... it is effectively useless compared to what the prize was before. There hasn't been any official acknowledgment about this change that I know of yet. Since I procrastinated until yesterday to do my Telltale Christmas shopping I may have to break down and pay full price... ack... the world might end ;)
  • AlucardAlucard
    edited December 2009
    Why can't I use my preorder coupon on future stuff?
  • NightsurferNightsurfer
    edited December 2009
    The handling of the coupons has indeed not been very professional:
    • Expiration dates had not been communicated at the time the coupons were issued.
    • It was not communicated before that coupons for free episodes cannot be used for future games. (If I own all former games already, how to use the coupons? - Not a fair way to treat loyal Telltale customers!)
    • "Treasure Hunt" coupons suddenly changed their value significantly, even before the end of the year: The "$5 off for any episode" are now only worth "$1 off the whole order" and the "50% off for any full series" is now just worth "5% off the whole order".
    • With any official promotion (like the 25% discount right now), it seems that coupons are not accepted at all, so there is not even a chance to redeem them.
  • DjNDBDjNDB Moderator
    edited December 2009
    Nightsurfer wrote: »
    • "Treasure Hunt" coupons suddenly changed their value significantly, even before the end of the year: The "$5 off for any episode" are now only worth "$1 off the whole order" and the "50% off for any full series" is now just worth "5% off the whole order".

    Something else seems to have happened there. I copied all codes into a text file when i got them and they still work as they should.
    When I open the treasure hunt pages now i get different additional codes with a lower value. Therefore if you wrote down the codes when you got them they still have the same value.
  • MukkaMukka
    edited January 2010
    Hi!
    I bought the Monkey Island series when it was released and I also received the free episode coupon. Now when I tried to use the coupon (when I finally got a new computer that works), the shop says that my coupon is invalid. Has it expired or something or am I doing something wrong?

    I have read through all the email I've got from Telltales and it doesn't say anything about the expiration date. Is there anything left to do? Hope somebody can help me with this?
  • Macfly77Macfly77 Moderator
    edited January 2010
    Mukka wrote: »
    Hi!
    I bought the Monkey Island series when it was released and I also received the free episode coupon. Now when I tried to use the coupon (when I finally got a new computer that works), the shop says that my coupon is invalid. Has it expired or something or am I doing something wrong?

    I have read through all the email I've got from Telltales and it doesn't say anything about the expiration date. Is there anything left to do? Hope somebody can help me with this?

    If it's a coupon you got when pre-ordering the game, it should expire on June 2010 according to this thread.
    You might want to e-mail Telltale support at support@telltalegames.com
  • MukkaMukka
    edited January 2010
    ^ Yes, it is from pre-ordering. And thank you for the help, I will contact that email address. :)
  • Rembrandt Q. EinsteinRembrandt Q. Einstein
    edited November 2010
    I've got a free episode coupon from when I per-ordered S&M 3 and the ToMI Deluxe Edition, and a 20% off coupon for S&M 3, when will those expire?
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