›

Telltale, Help!- W and G problem

TimesNineXiXTimesNineXiX
edited December 2009 in Shopping or Activation Support
Howdy,

I sent an email a few days back, so I just figured I post here as well. I have all of the Wallace and Gromit episodes, but I cannot seem to order the DVD without being charged. I attempted to add it a few different ways, and it simply will not go in for zero dollars.

I bought the episodes individually using various coupons and free vouchers, but I didn't think that would effect receiving a physical copy.

Any help is appreciated.

Comments

  • TimesNineXiXTimesNineXiX
    edited December 2009
    By the way, I did not receive a response from my support email I sent. That's why I posted here.Any help?
  • Jeff1203Jeff1203
    edited December 2009
    TimesNineXiX wrote: »
    I bought the episodes individually using various coupons and free vouchers, but I didn't think that would effect receiving a physical copy.

    I think that may be your problem right there. It is my understanding that you can only receive the bonus DVD (for free + shipping) if you purchased the entire season (either in full or upgrade), not if you buy all episodes individually. Although I think that once you do get in contact with TT, they might allow you to get the physical as well once they can confirm you purchased them all.
  • David EDavid E Telltale Alumni
    edited December 2009
    TimesNineXIX, did you receive a ticket number from support? If so, I can go hunt down whether you received a response.
  • RibsRibs
    edited December 2009
    Jeff1203 wrote: »
    I think that may be your problem right there. It is my understanding that you can only receive the bonus DVD (for free + shipping) if you purchased the entire season (either in full or upgrade), not if you buy all episodes individually. Although I think that once you do get in contact with TT, they might allow you to get the physical as well once they can confirm you purchased them all.

    Nah, I got em individually from just free coupons, and I qualify for DVD without even sending an email.
  • TimesNineXiXTimesNineXiX
    edited December 2009
    David E wrote: »
    TimesNineXIX, did you receive a ticket number from support? If so, I can go hunt down whether you received a response.

    Hi David,

    No, I did not receive any response back at all. I checked my spam-nothing there. Perhaps it never got to Telltale at all.
This discussion has been closed.