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Shipping costs question

HakobusHakobus
edited March 2010 in Shopping or Activation Support
I tried searching the forums for this, but couldn't find an answer, so:

As I just got the 15% off coupon code from the survey, I thought to myself: this would be a great time to get my free dvd's for Strong Bad and W&G, and maybe I'll also grab a shirt and Surfin' the Highway.

Imagine my surprise when I discovered that adding either the Max and crossbones shirt or Surfin' the Highway to my cart more than doubled the shipping costs. I mean, I can understand that a 200 page comic book costs a lot to ship, but a t-shirt?

Is this some kind of an error with the store, that I can get 2 dvd's (the shipping cost of which is by all logic more than that of a single t-shirt) shipped for $16, but I have to pay $35 for shipping on the 2 dvd's + a shirt?

Comments

  • daro2096daro2096
    edited February 2010
    Same here. Isn't 17 dollars a bit too much for a dvd? Surely there are cheaper shipping options to Great Britain?

    I don't believe shipping to the UK is that expensive. How much does a dvd case weight anyway?
  • HakobusHakobus
    edited February 2010
    I actually don't mind the shipping costs for the DVDs (even if it is a bit high as well). I am just surprised of the shipping price of the shirt, which basically doubles the price of the order (and gets the total price quite close to the sum where I need to start paying taxes & duty on the items).

    Should've ordered when they were offering free shipping, but being used to us Europeans always getting the shaft, I though that offer only applied to U.S. orders.
  • bonniebonnie
    edited February 2010
    It is a little much, for sure. On January 4, 2010 there was a shipping increase. USPS Priority went up 3.3% while competitors like FedEX and UPS went up by 6%. And, recently ttg has requested tracking information as some of our International packages get lost in transit and that costs money.

    I'll look into more reasonable prices for International shipments going forward.

    Cheers,
    bonnie
  • bonniebonnie
    edited February 2010
    Tomorrow International shipping costs should go down. Please let me know, provided you order tomorrow, what happens. You can ping me with a pm or through support@telltalegames.com.
  • DjNDBDjNDB Moderator
    edited February 2010
    bonnie wrote: »
    Tomorrow International shipping costs should go down.

    I am looking forward to this. Another Example are the shipping costs for 3 DVDs, in this example Strong Bad Emails DVD #6 to Germany.

    1 DVD $15.75 - USPS Priority Mail International
    2 DVDs $15.90 - USPS Priority Mail International
    3 DVDs $32.05 - USPS Priority Mail International

    I hope that goes down too, because I have a bunch of DVDs waiting for me.
  • nikasaurnikasaur Telltale Alumni
    edited February 2010
    bonnie wrote: »
    I'll look into more reasonable prices for International shipments going forward.

    All hail Bonnie! She's a hero!
  • bonniebonnie
    edited February 2010
    Hi International peeps,
    Did any of you try to order your dvd's today? Did the price change to a more reasonable rate? Let me know either way.

    Cheers,
    bonnie
  • RibsRibs
    edited February 2010
    Got a friend in the UK who says cost remains the same from yesterday.
  • corruptbigginscorruptbiggins
    edited February 2010
    I've just had a quick look, using the Wallace & Gromit collector's DVD and it came up with about $15 for shipping to the UK which is a bit excessive for a single DVD considering I put an order in November for the W&G DVD, TMI badge set, TMI signed poster & Surfin' the Highway (paperback) with shipping at $23 odd. That same order now would cost me $38. I don't know if the fact that I'm not using the free collector's DVD option (as I've already ordered it) to test the shipping cost makes any difference.
  • DjNDBDjNDB Moderator
    edited February 2010
    bonnie wrote: »
    Did any of you try to order your dvd's today? Did the price change to a more reasonable rate? Let me know either way.

    I did this test again and the prices have not changed yet:
    DjNDB wrote: »
    1 DVD $15.75 - USPS Priority Mail International
    2 DVDs $15.90 - USPS Priority Mail International
    3 DVDs $32.05 - USPS Priority Mail International
  • HakobusHakobus
    edited February 2010
    I'm also still seeing the same shipping prices as before. Checked them last night and again just now.
  • bonniebonnie
    edited February 2010
    dang-darn-didilly-darn-dang... I will continue to speak to our distribution to clear this up. If not cleared by the end of the day, check your pm's.
  • Dash383535Dash383535
    edited February 2010
    can u just give us a code for free shipping
  • Dash383535Dash383535
    edited February 2010
    please
  • zinzanzinzan
    edited March 2010
    Have just found this thread now - linked from a thread I started in General chat expressing my disappointment at the shipping charges :

    "$18 to ship to Ireland is more than a bit ridiculous for one DVD... have paid it as I want the DVD but I think you are fleecing us somewhat. Very disappointed.
    :(
    "

    Fair enough there was a free shipping offer - spend $50 to get it - but I didn't want anything other than the dvd which is theoretically free with my season purchase.
    I have had many DVDs shipped from the US and never paid such a high shipping charge. I know I didn't have to pay - but I did want the DVD - had been looking forward to it since ordering my package. To be honest, this has really soured the experience, and the attitude of some of the replies to my original post hasn't helped.
  • der_ketzerder_ketzer
    edited March 2010
    DjNDB wrote: »
    1 DVD $15.75 - USPS Priority Mail International
    2 DVDs $15.90 - USPS Priority Mail International
    3 DVDs $32.05 - USPS Priority Mail International

    Outch that hurts. So when I get to order my stuff I will not get the sbemail Greatest Hits DVD
This discussion has been closed.