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the game will not download the key needed to play

Irish_BrowncoatIrish_Browncoat
edited November 2006 in Game Support
hi i just downloaded the new sam and max game and when i try to run it
i get this error message.
i am connected to the net and firewall is off and i have no proxie server.

"The program you are attempting to license cannot detect a connection
to the Internet. Please verify that you are able to connect to the
Internet and try again.

Note: Some firewalls and proxies may be configured to deny access to
programs other than your browser. Please adjust your settings if
possible or contact us at http://drh.digitalriver.com/cs for alternate
methods of licensing your program.

Explanation: The program has run into a temporary error. Please wait a
few minutes before restarting this application; when you restart it,
it will try to retrieve your key again. If you continue to get this
error after several attempts, please contact customer service via
email at [email]netw@orkcs@digitalriver.com[/email]. This program will revert to
trial mode (if it has one) until your key is successfully installed"

i have sent a email to support over 7hours ago. not too sure how long it normaly takes.
just wanting to know is there any way i can get my key bar having to download it?
just realy want to start to play the game.
i have given support peeps my order number and hardware finger print etc

Comments

  • EmilyEmily Telltale Alumni
    edited November 2006
    Where are you seeing this error message? Could you possibly send us a screenshot?

    All support inquiries should come to support@telltalegames.com, not go to Digital River. Please click Activation Support and send your hardware fingerprint to support@telltalegames.com and we'll get you an activation key asap.
  • Irish_BrowncoatIrish_Browncoat
    edited November 2006
    the message comes just when i hit the icon for some and max game.
    it says its trying to get a key i guess to activate it
    then it comes up with that msg...

    also i did send 2 emails to support@telltalegames.com earlyer 2day
    around 4pm uk time... still no word nothing from themi put on that email
    my oder id
    and hardware fingerprint
    and name
  • EmilyEmily Telltale Alumni
    edited November 2006
    Okay, I did see your support email come in. Sometimes it takes a few hours to respond. I'm going through emails now so you should have a response soon!
  • Irish_BrowncoatIrish_Browncoat
    edited November 2006
    thank you very much :)
  • EmilyEmily Telltale Alumni
    edited November 2006
    Okay, just sent you your key. :)
  • Irish_BrowncoatIrish_Browncoat
    edited November 2006
    thank you very much

    nice to see fast replys on fourms your the best
    also i sent u a nice screenshot of the error msg for u to have a look at hope it is of some use to ya
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