Hi, I tried to email already 5 days ago (issue-29207) but never got a reply. I got my Tales of Monkey Island as part of MacHeist bundle and I cannot get the product to unlock. I sent you my serial number, my manual unlock request number, but never got a reply (yes, I checked spam folder).
And I indeed cannot ping www.telltalegames.com. It is not blocked off on my router, so either my ISP filters it out, or telltalegames does not respond to ping. Nothing I can do about it unfortunately.
Hey zzen, Bonnie responded to your ticket. For some reason, it doesn't sound like you received the email. I'll send you a PM with the contents of that message.
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And I indeed cannot ping www.telltalegames.com. It is not blocked off on my router, so either my ISP filters it out, or telltalegames does not respond to ping. Nothing I can do about it unfortunately.