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Slow download speed

edited May 2010 in Site Support
Hi there,

I work at an ISP here in Brazil and my connection here is insanely fast, but I'm getting like 25 to 50kb/s when downloading your games.

is there any problem or instability with your download servers currently?

thanks in advance.

below is my tracert to telltale.vo.llnwd.net:

Tracing route to telltale.vo.llnwd.net [68.142.121.167]
over a maximum of 30 hops:

1 18 ms <1 ms <1 ms 172.22.111.254
2 1 ms 1 ms 1 ms 192.168.11.174
3 2 ms 2 ms 2 ms 192.168.11.69
4 1 ms <1 ms <1 ms 200.221.30.82
5 <1 ms <1 ms <1 ms 200.221.136.97
6 1 ms <1 ms <1 ms 187-50-51-189.customer.tdatabrasil.net.br [187.50.51.189]
7 1 ms 1 ms 1 ms 201-63-253-177.customer.tdatabrasil.net.br [201.63.253.177]
8 2 ms 2 ms 2 ms Xe-4-0-2-0-grtsaosi2.red.telefonica-wholesale.net [213.140.51.229]
9 108 ms 108 ms 112 ms Xe5-1-2-0-grtmiabr4.red.telefonica-wholesale.net
.124.142.94.in-addr.arpa [94.142.124.222]
10 166 ms 145 ms 145 ms Xe11-0-0-0-grtdaleq1.red.telefonica-wholesale.net [213.140.38.125]
11 401 ms 411 ms 355 ms GlobalCrossing2-0-0-0-grtwaseq3.red.telefonica-wholesale.net [213.140.55.90]
12 * * * Request timed out.
13 148 ms 151 ms 151 ms tge5-1.fr4.dal.llnw.net [69.28.171.106]
14 154 ms 166 ms 169 ms tge1-3.fr4.dal.llnw.net [69.28.172.61]
15 160 ms 153 ms 182 ms cds107.dal.llnw.net [68.142.121.167]
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