S&M Bundle (1,2, & 3) collectible discs
I've heard from quite a few of you wondering how one gets their season discs with the purchase of this S&M bundle.
To answer the first question of, "are we eligible for the end of season collectible discs if we buy the S&M bundle?" Yes!
Unfortunately, our systems have a hard time recognizing the purchase of a season with bundle purchases like this S&M one. Here's what we can do. I can put season one and two in your cart now and you can complete the order for the cost of shipping and come back to me (several months from now) when season three is available for preorder. I'll have to put season three in your cart for you so don't forget to come back. Or you can wait until season three is complete and the disc available to preorder, and request all three discs at once to save on shipping. Either way, I will need to put the discs in your shopping cart each time.
btw- I'm unable to add discs to existing orders. Sorry.
Please send me your S&M bundle order number with your request for your collector discs to support@telltalegames.com
To answer the first question of, "are we eligible for the end of season collectible discs if we buy the S&M bundle?" Yes!
Unfortunately, our systems have a hard time recognizing the purchase of a season with bundle purchases like this S&M one. Here's what we can do. I can put season one and two in your cart now and you can complete the order for the cost of shipping and come back to me (several months from now) when season three is available for preorder. I'll have to put season three in your cart for you so don't forget to come back. Or you can wait until season three is complete and the disc available to preorder, and request all three discs at once to save on shipping. Either way, I will need to put the discs in your shopping cart each time.
btw- I'm unable to add discs to existing orders. Sorry.
Please send me your S&M bundle order number with your request for your collector discs to support@telltalegames.com
This discussion has been closed.
Comments
Kind of weird that you can't fix it to work as intended...
And, just in case you see this first... http://www.telltalegames.com/forums/showthread.php?t=17041
I don't mean to sound impatient but I really need an answer soon - the discount is for a limited time only and... stuff.
I order the bundle, then I said you an email with my order number, and you will then charge me for the shipping and send me the DVD's?
Sounds simple enough
I think the Bundle has its own Order number since it only counts as one purchase.
Doing it the way you said involves using your season 1 order number to get the season 1 DVD, so If you buy the bundle you wont have a season 1 order number.
or is there anywhere i can see how much it will cost
Enter a shipping address and the next screen (where you have to enter the payment method) will have the shipping costs.
I got my DVDs ordered now and it only cost me Shipping and handling.
How much was it..the store won't show me the cost of Shipping and Handling and i need to know it...im coming from steam and i like to have back-up discs when ever i get games that aren't from there.
But the next button is Submit Order...and the cost stays the same at $19.95.
..I have everything entered including credit card number.
What you have in your cart is most likely just the downloadable versions. To know how much shipping would be for the DVD's, put the three DVD's in your cart and proceed to the final screen before confirming the order; you will then see the shipping costs to wherever you live.
For example, to Northern California (where I live), first class mail for all three discs is $5.64, Priority Mail is $7.50, FedEx 3 Day Saver is $9.54, FedEx Ground is $9.68 and FedEx 2 Day is $10.53.
Yeah adding the individual dvds added the shipping costs..it is only $5.79 for all 3...So i buy the Package for $15.95...then after that it will say the dvds are free and i only have to pay shipping?
Cool...still 13 days left till sale is over so imma wait till next pay-day. But thanks for the info.
Can you PM me your info? I can get it fixed for you.
My order number isn't working either should i just PM it to you as well?
Please do.
The problem still hasn't been fixed for me.
I have sent you 2 emails regarding this without a reply, the first one having been sent on 28-10.
At first I figured it might've been because of busy hours so I gave it some time.
Now I am starting to think they never arrived.
It never had any priority until now and that's why I ask it within this thread(I hope you don't mind).
We, BttF pre-orderers, have received an exclusive 50% off coupon for the set of Sam And Max S3 posters. I want to get these before the coupon expires but because of shipping costs I want to combine this purchase with the DVD's of S1 and 2.
I hope you understand. The coupon doesn't expire until monday next week. So I hope the problem can be fixed before that time.
Thank you in advance.
What do you mean you didn't get a reply? You responded to me asking for more free stuff. Please do not abuse these forums as they are for people who have genuine issues. Unless you had a second issue you failed to mention this has been solved.
SECONDLY
I made this post prior to the problem being solved. In this post I asked for the problem to be fixed regarding the upgrade. I sent you 2 or 3 emails regarding this and you never replied to it, that's why I put it here.
I then thought I might get your attention by posting in the "The Great "I did not receive a response to my ticket" Thread !" since you replied to everyone there.
And as proof check out the time of my above post and your post in the other topic where you say you added the items to my cart.
We hope for it to ship this month.
Somehow the Sam and Max discs have been removed from my cart. I wanted to make the order just now because of the cool exclusive discount code BttF pre-orderers received.
Could you please re-add them as I have not made any order yet.
I've got an order [Removed Order ID] containing the S3 disk and the Symbiotes figures which I was hoping to give as an Xmas present but the delays to this order caused by the S3 disk is making me think it won't be getting to the UK in time
I have this 25 dollar shipping discount that ends on Sunday.
Thanks
They got removed somehow before I could.
And I really want to order them this week with the exclusive code you provided us.
Do you not see order [Removed Order ID] on your account under invoices, that order what not canceled on our side.
I am going to cancel it again and add them now.
I don't know why they were not in my cart anymore.
I just noticed at least one other person having the same problem.
In all honesty I don't recall myself removing the items and I don't know why I would wanted to either.
There is not something like a cart reset after a couple of days? It would seem logical with coupons expiring and to prevent people from buying games for a different price then they expect.
I did read the first post (but me being paranoid not to ruin anything), so I just need to give you guys my order number?
EDIT: Do the serial numbers have anything to do with this?
SUPER edit: I ended up sending Amy Lukima a PM about this. Hope you get it!
Amy very kindly sorted me out by putting DVD's into my Cart unfortunately Sam and Max Season 2 isn't in there and wallace and grommit is in it's place. I have pm'd Amy but not heard anything could someone please sort the cart out for me as I want to make sure I order these before the Back to the future weekly offer finishes.
Also, I was wondering if I could order 2 of the season 3 DVDs since I pretty much bought it twice, once by itself and then in the complete collection. It could make a nice gift to introduce other people to the series or even just for collection.
It vanished for me as well.