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Error after inputing order number and password

OnCallDocOnCallDoc
edited January 2007 in Shopping or Activation Support
Hi,
I keep getting the following error after inputing my order number and password:
An internal system error has occurred. Please contact your system administrator.
We have encountered an internal application error. The error has been logged.
Contact System Support

I have not received the email yet either.

Comments

  • IndigoIndigo
    edited January 2007
    same here ...
  • CodmateCodmate
    edited January 2007
    Me too :(
  • dg10050dg10050
    edited January 2007
    Same thing.
  • HAISHAIS
    edited January 2007
    At least I'm not the only one...
  • SaileSaile
    edited January 2007
    Must be an echo - both here and in the download thingamagig - I'm hearing the same thing!

    On the other hand, it's probably not too strange, considering the number of request that poor server has to handle at the same time - versus what it's used to...
  • OnCallDocOnCallDoc
    edited January 2007
    Yeah... too bad the email didn't make it through either.
  • EmilyEmily Telltale Alumni
    edited January 2007
    Hi guys,

    I was getting this error this morning while testing, but it was fixed again a few minutes later.

    Try again from another browser, or wait a few minutes and try again.

    Regarding emails - we have thousands going out. It takes time. If you didn't get it yet, it's probably still in the queue... a few more minutes of patience, please! :)
  • IndigoIndigo
    edited January 2007
    I first ordered just the first episode and I can easily log in with that number, so I doubt it is just because of the high traffic
  • CandyghostCandyghost
    edited January 2007
    Emily wrote: »
    Hi guys,

    I was getting this error this morning while testing, but it was fixed again a few minutes later.

    Try again from another browser, or wait a few minutes and try again.

    Regarding emails - we have thousands going out. It takes time. If you didn't get it yet, it's probably still in the queue... a few more minutes of patience, please! :)

    Hi, I'm trying for the 25th time with both IE and Firefox. And I'm still waiting for the email.
  • OnCallDocOnCallDoc
    edited January 2007
    Been trying it from firefox and explorer but still getting the same thing.

    EDIT- I do understand that it takes some time for the emails to go out and I'm cool with that
  • IndigoIndigo
    edited January 2007
    If it works tomorrow morning, every thing is all right.
    (Prevends me from playing all night. So it might be better to keep the site down for the night :) )
  • SacharissaSacharissa
    edited January 2007
    'Glad' to see I'm not the only one. I have tried with the following browsers: -

    Internet Exploder (as in the browser that explodes in a shower of pop-ups, whether you have a blocker installed or not).
    Firefox
    Sea Monkey
    Opera

    In desperation, I even tried on my Mac using the following browsers

    Firefox
    Sea Monkey
    Safari
    iCab
    Camino
    Mozilla (though this has been superseded by Sea Monkey)

    IE is no longer available for the Macintosh.

    Same error, every sodding time. And, no, I've not received an email either. Yet.

    It is now 22:25 UTC here in the UK.

    Cheers

    Sarah
  • RattusRattus
    edited January 2007
    Same here. And I can tell the Servlet is trying to get me to the download page, because if I put in a wrong password it just says "No Orders Found". Correct password and it blows up like above. I'm guessing its a timeout on the JDBC connection or whatever TTG is using to the database.

    Dog and Bunny sooon.
  • jpc234jpc234
    edited January 2007
    yep I get same message. If I put in correct order number and password I get the "internal server buggered" message. If I try to find my password, it says my order number doesn't exist though it is posted on my past purchases page.
  • sam&maxfansam&maxfan
    edited January 2007
    I still have the problem on my account under the email address of the username s@m&m@xf@n. The reason that I'm not using that email is because even though I have a username, the forum says that I don't.
    edit: I just got the email.
  • CodmateCodmate
    edited January 2007
    jpc234 wrote: »
    yep I get same message. If I put in correct order number and password I get the "internal server buggered" message. If I try to find my password, it says my order number doesn't exist though it is posted on my past purchases page.

    Exactly my problem too.
  • DanielDaniel
    edited January 2007
    Same here. Fix plzkthxbye.
  • NeyNey
    edited January 2007
    Same for me, error, and no email :(
    *sigh* guess i'll just replay grim fandango and try tomorrow, i should have learned by my MMORPG'ing that release days is NOT equal playdays.
  • OnCallDocOnCallDoc
    edited January 2007
    Just got the email and that link works. Just keep checking your emails I guess.
  • RattusRattus
    edited January 2007
    meowth, you might want to cut out that email address. Plenty of spammers seive internet forums.
  • SacharissaSacharissa
    edited January 2007
    I get 'order number not valid' too when I ask it to look up my password (and I know I'm entering it correctly, because I copied and pasted it from my past purchases page.)

    Grr!

    Sarah
    (bored and wanting to play!)
  • CandyghostCandyghost
    edited January 2007
    I'm wondering if we are getting this error because we still didn't received the mail. Maybe the system is still generating them.. I don't know how it's done but I guess I'll don't get the game untill I'm receiving the mail. It's 23:26 now and I'm waiting since 18.00. I'll hve it latter on then. Nevermind. Good Night to all Europeans overe there (US will get it todday and Others are already sleeping).
  • DanielDaniel
    edited January 2007
    Candyghost wrote: »
    I'm wondering if we are getting this error because we still didn't received the mail. Maybe the system is still generating them.
    If this is the case then Telltale probably should throw out that c64 they've been using and get one of those shiny new 286.
  • NeyNey
    edited January 2007
    Edit: i am tired sorry :(
  • IndigoIndigo
    edited January 2007
    this is the Demo of "Culture Shock", only containing the Data of "Culture Shock" ... so what use is it for "Situation: Comedy" ?
  • IndigoIndigo
    edited January 2007
    okay I see ;)
  • dg10050dg10050
    edited January 2007
    :O
    Yay, my email came. Downloading at 500 Kbs.
  • IndigoIndigo
    edited January 2007
    Also works here : Go to www.findmyorder.com and fill in your order number and password there. It's Digital River's version of the same form on our site.

    http://www.telltalegames.com/forums/showpost.php?p=17079&postcount=20

    Downloading : 17 % ;)
  • PatboyXPatboyX
    edited January 2007
    Daniel wrote: »
    If this is the case then Telltale probably should throw out that c64 they've been using and get one of those shiny new 286.

    286?! sounds like overkill.

    this is almost as frustrating as failing to acquire a wii.
    of course, i did pre-order this...so...eh.
  • HAISHAIS
    edited January 2007
    Indigo, thank you! You are my hero!
    I was about to go to bed, but mow I'm finally downloading! YAY! (17%)
  • IndigoIndigo
    edited January 2007
    80 % :p ...
  • HAISHAIS
    edited January 2007
    Tehe, guess what? I just got the mail.

    99%.... and done.

    Edit: going to play now, good night.
  • CodmateCodmate
    edited January 2007
    Hooray - sorted now :)
This discussion has been closed.