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Store is broken for me, can't buy merch!

ATMachineATMachine
edited August 2010 in Shopping or Activation Support
I've tried to purchase the Sam and Max collector's DVD (which should cost me only shipping fees, since I preordered the entire season). In fact, I've tried multiple times. But, for the life of me, I'm unable to do it, due to technical issues.

Whenever I try to finalize the purchase (when, after either entering a credit card number, or selecting to pay via PayPal, I hit the final "Submit Order" button) the screen changes to a blank white page.

Nothing further happens, no "Thanks for your order!" page appears. Refreshing the page yields the same result. Furthermore, my Games page indicates that the order has not gone through.

What's going on? Why is the store broken, and when will I be able to buy stuff again?

Comments

  • dstarMDAdstarMDA
    edited August 2010
    I got exactly the same problem.

    It's 3:30 AM in France and i'm going mad.

    (trying to buy S&M Complete Collection)



    EDIT: I tried Firefox, Explorer and Chrome.
  • SHODANFreemanSHODANFreeman
    edited August 2010
    Same problem, trying to buy the season 3 dvd.
  • thesporkmanthesporkman
    edited August 2010
    Same problem here too.
  • Steve2000Steve2000
    edited August 2010
    thesporkman wrote: »
    Same problem here too.

    I just emailed support@telltalegames.com about this same issue for me. Lets hope they fix this soon so they can have my money!
  • joeldeejoeldee Telltale Alumni
    edited August 2010
    Hi all

    Team's investigating now
  • demroyerdemroyer
    edited August 2010
    I have the same issue as well - tried to place the order for S&M Season 3 twice via Chrome and once via Firefox - all three times I got the same blank screen described above. I'm hoping that these repeat orders aren't queued up somewhere and then process my credit card multiple times. Any ETA on a fix for this?
  • heynowheynow
    edited August 2010
    Thanks for the quick response time joeldee. Greatly appreciated.
  • tom at telltaletom at telltale Telltale Alumni
    edited August 2010
    joeldee wrote: »
    Hi all

    Team's investigating now

    Investigation complete. Problem fixed. Thanks all, sorry for the inconvenience!
  • Steve2000Steve2000
    edited August 2010
    Sweet. Thanks for fixing so quickly! Now, lets just hope our credit cards don't get charged like 6 times each! :eek:
  • ATMachineATMachine
    edited August 2010
    Hey, thanks! I placed my order, so all's well.
  • dstarMDAdstarMDA
    edited August 2010
    Wow, that was quick.

    Thanks!
This discussion has been closed.