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Wrong price in cart for Sam & Max Season Two + Collector's DVD

DeLargeDeLarge
edited October 2010 in Shopping or Activation Support
As I bought Season One and Three earlier I wanted to complete my collection with Season Two for the advertised price of $9.95.
But when I add it to my cart, it costs $29.95. Without the Collector's DVD everything is all right.
Please fix it. Thanks

Comments

  • NeatNitNeatNit
    edited October 2010
    You could buy the season first and then order the DVD for free.
  • AshtonAshton
    edited October 2010
    NeatNit wrote: »
    You could buy the season first and then order the DVD for free.

    I second this, since there's no shipping on download-only items (right?)
  • NeatNitNeatNit
    edited October 2010
    Well, yes, but that's not really what he (/she?) wants...
  • AshtonAshton
    edited October 2010
    I think there's a bug in the system, I tried this with S1 yesterday and it did the same thing to me (S1 = $9.95, S1 DVD = $29.95)
  • NeatNitNeatNit
    edited October 2010
    Yes, clearly they simply forgot to apply the discount to the DVDs. People can still get the DVDs for cheap by buying the season and then using the order number to order the DVD for free (plus shipping).
  • DeLargeDeLarge
    edited October 2010
    Thanks for the suggestions, but I would like to have only to pay once - as I am from Europe I'll have to pay the shipping of the DVD.
  • Macfly77Macfly77 Moderator
    edited October 2010
    DeLarge wrote: »
    Thanks for the suggestions, but I would like to have only to pay once - as I am from Europe I'll have to pay the shipping of the DVD.

    You would only have to pay the shipping costs on the second order and that's all you would pay for that order.
    To clarify:
    A first order with the $9.95 season would only allow you to download the games and would only cost you $9.95.
    A second order would let you get the DVD for $0.00 plus shipping.
  • DeLargeDeLarge
    edited October 2010
    Macfly77 wrote: »
    You would only have to pay the shipping costs on the second order and that's all you would pay for that order.
    To clarify:
    A first order with the $9.95 season would only allow you to download the games and would only cost you $9.95.
    A second order would let you get the DVD for $0.00 plus shipping.

    I know that I would not pay double for one item.
    But because this workaround will result in two orders it would mean two payments. That's why I want all items in one order.
  • Amy LukimaAmy Lukima
    edited October 2010
    This should be fixed. Are you still having trouble?
  • DeLargeDeLarge
    edited October 2010
    Amy Lukima wrote: »
    This should be fixed. Are you still having trouble?

    Sorry, It doesn't work for me yet (see attachment).
  • Amy LukimaAmy Lukima
    edited October 2010
    DeLarge wrote: »
    Sorry, It doesn't work for me yet (see attachment).


    I'm sorry about that. I'll let someone know so we can get it fixed. Can you PM your email? I can help you with a solution until the site fix is in place.
  • AshtonAshton
    edited October 2010
    Amy Lukima wrote: »
    I'm sorry about that. I'll let someone know so we can get it fixed.

    Just FYI: this is happening with ALL the Season + Bonus DVDs. S1, S2, and S3 all are doing this. But once you bought the season you can use the order code to get the DVD free. don't know if that helps any or not...
  • Dr_WormDr_Worm
    edited October 2010
    Is it possible to just buy the season for $10, then "buy" the DVD for $0? I'm looking to do the same thing for Season 1. I've had the Steam version for a while now and was waiting for the price to get low enough here to get the bonus DVD.
  • BlooglspashBlooglspash
    edited October 2010
    Dr_Worm wrote: »
    Is it possible to just buy the season for $10, then "buy" the DVD for $0? I'm looking to do the same thing for Season 1. I've had the Steam version for a while now and was waiting for the price to get low enough here to get the bonus DVD.

    Yes, once you get the Downloadable versions, you can get the DVD for free (plus shipping).
  • SlothboySlothboy
    edited October 2010
    I like how everybody is so quick to say "just order the digital ones and then come back and order the dvd's later." How about telltale fixes their broken shopping system? These posts are from 10 to 6 days ago and the problem is still not fixed for season two. I'm no expert in e-commerce but I highly doubt it takes 5-10 days to change 3 prices in a shopping system. I love what telltale has done with the S&M franchise from the great games to getting books/prints/shirts/etc made but it's a bit frustrating to get an email saying something is on sale for a limited time and then when you try to purchase the item on sale the store is showing it at full price.
  • Amy LukimaAmy Lukima
    edited October 2010
    Slothboy wrote: »
    I like how everybody is so quick to say "just order the digital ones and then come back and order the dvd's later." How about telltale fixes their broken shopping system? These posts are from 10 to 6 days ago and the problem is still not fixed for season two. I'm no expert in e-commerce but I highly doubt it takes 5-10 days to change 3 prices in a shopping system. I love what telltale has done with the S&M franchise from the great games to getting books/prints/shirts/etc made but it's a bit frustrating to get an email saying something is on sale for a limited time and then when you try to purchase the item on sale the store is showing it at full price.


    This has actually been fixed. :)
  • NeatNitNeatNit
    edited October 2010
    Slothboy wrote: »
    I like how everybody is so quick to say "just order the digital ones and then come back and order the dvd's later."
    While I agree with you, the idea is to give the people seeking help a workaround, that would get them the same price even though the store was misconfigured. Telling them to "wait until Telltale fixes it" isn't very reassuring and giving them a workaround is much better in my opinion.
This discussion has been closed.