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All Telltale games won't start up

legacy3233legacy3233
edited December 2010 in Game Support
Running 64 bit Windows 7, and they used to work perfectly, but now any SBCG4AP game will not start, also causing errors in my task manager (displays, but does not respond). When I can get task manager going, I can't end the process, and eventually my whole system will lock up regardless of what I can do. Think I can get some help here?

EDIT: After some tinkering, I can get all other Telltale games running except for SBCG4AP

Comments

  • legacy3233legacy3233
    edited November 2010
    None of the five Strong Bad's Cool Game for Attractive People games will start up. The process shows up in task manager, yet the game itself never opens.
  • DjNDBDjNDB Moderator
    edited November 2010
    I merged your threads.

    Can you please post a dxdiag log?

    dxdiag
    Windows XP: Go to your start menu and click on run. Type in "dxdiag" and hit enter
    Windows Vista / 7: Press the windows key on your keyboard or click on the start menu. Type in "dxdiag" and hit enter.

    Now click on the button that says "save all information".
    It will prompt you to save a file. Save it where you can find it.

    Then zip the file and attach it to a reply in this Thread.
  • legacy3233legacy3233
    edited December 2010
    Here's the dxdiag you requested.
  • DjNDBDjNDB Moderator
    edited December 2010
    Thanks.

    Here's a couple of things you can try.
    Card name: NVIDIA GeForce 8500 GT
    Driver Date/Size: 7/15/2009 01:54:00, 9375232 bytes

    Description: Speakers (Realtek High Definition Audio)
    Date and Size: 10/25/2007 07:26:12, 1300632 bytes

    Let's start with updating your graphics driver and sound driver.

    Also make sure you run the DirectX updater.

    General Windows updates are a good idea too.

    If that's not helping start the game during a clean boot (see below) to see if it works then.


    I've further noticed your Wacom device. Some people had similar symptoms when they had a graphics tablet connected.
    You can try if unplugging the device or uninstalling it's drivers completely helps. If it does you can try if a more recent Wacom driver works better.

    Further you can try unplugging all unnecessary USB devices in general.

    That's all can think of for now based on your system environment.


    Booting clean in Windows Vista / 7:
    1. Click Start --> Run --> Type MSCONFIG --> Click OK
    2. On the General tab, choose Selective Startup
    3. Uncheck Load Startup Items
    4. Select the Services tab
    5. Check Hide all Microsoft services
    6. Click Disable all
    7. Click on OK
    8. Click Restart.
    9. After reboot, run the game to see if it works.

    After performing the necessary steps, restore your system by doing the following:

    1. Click Start --> Run --> Type MSCONFIG--> Click OK
    2. On the General tab, choose Normal Startup
    3. Click Ok
    4. Click Yes, when asked to restart your computer

    Based on Will's post
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