'Issue-37037', which later became 'issue-39514'...
Hi,
I have a problem about which I have emailed you twice. The first email was sent on Oct/26 and was assigned the code 'issue-37037', the second email was sent on Dec/8 and was assigned the code 'issue-39514'. None of these emails were ever answered. I should add that I have the domain '@telltalegames.com' on my list of safe senders so any eventual reply couldn't have gone to my spam folder.
The problem I had wasn't entirely uncommon, judging by a few other threads I've found. On Jul/13, an order I had placed much earlier (Mar/28) was shipped to me. When it arrived, I found out that one of the items I had ordered hadn't been shipped (1 x Max & Crossbones T-Shirt, size M). A note was included explaining it was unavailable at the time and that it would be shipped to me on a later date.
Almost five months have passed since and I would really like to settle this matter, either by receiving the T-Shirt or a refund for what I paid for it.
P.S. Seeing as the Collector's DVD for the 3rd Season of Sam & Max has apparently become available, I could be placing an order for it soon. Since international shipping isn't cheap, perhaps it would be a good idea to have the T-Shirt shipped alongside that order.
I have a problem about which I have emailed you twice. The first email was sent on Oct/26 and was assigned the code 'issue-37037', the second email was sent on Dec/8 and was assigned the code 'issue-39514'. None of these emails were ever answered. I should add that I have the domain '@telltalegames.com' on my list of safe senders so any eventual reply couldn't have gone to my spam folder.
The problem I had wasn't entirely uncommon, judging by a few other threads I've found. On Jul/13, an order I had placed much earlier (Mar/28) was shipped to me. When it arrived, I found out that one of the items I had ordered hadn't been shipped (1 x Max & Crossbones T-Shirt, size M). A note was included explaining it was unavailable at the time and that it would be shipped to me on a later date.
Almost five months have passed since and I would really like to settle this matter, either by receiving the T-Shirt or a refund for what I paid for it.
P.S. Seeing as the Collector's DVD for the 3rd Season of Sam & Max has apparently become available, I could be placing an order for it soon. Since international shipping isn't cheap, perhaps it would be a good idea to have the T-Shirt shipped alongside that order.
This discussion has been closed.
Comments
Apparently it's not mythical: my reply to you
From:
To: H(removed) <removed@hotmail.com>
Subject: Re: Order #600057934191xxx - Part of it was never dispatched
Date: October 26, 2010 3:36 pm
Hi H,
I am sorry about that. I have reshipped it to you.
Thanks,
Amy
And then again on Dec 8th.
If I understood you correctly, you've sent me two emails, none of which I've received. More importantly, a T-Shirt was sent to me on October?! And another one on December?! It hasn't (or they haven't) arrived so what's the next course of action?
I need to contact customs if you haven't received the shirt from December to see what's going on. Did you double check your address in the invoice?
As for the address on the invoice, I haven't changed it ever since I registered with you so it should be accurate. From memory, I must have received at least four orders from you before and there were never any problems.
Edit: I've checked the address on the invoice (the one for the original order, back in July) and, as expected, everything is correct.