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Order Status still "Pending Shipment"?

Amy LukimaAmy Lukima
edited January 2011 in Shopping or Activation Support
If your order still says Pending or Not Shipped right now and you don't have any items that are on backorder it's likely your order has shipped.

When the Season 3 disc came out we had to process 1000s of orders and since uploading information that an order has shipped takes a lot of time we're using that time to ship more orders instead. I know this may seem like a bit of annoyance but we're doing it to get your items to you faster.

Comments

  • danielszxdanielszx
    edited December 2010
    Hi there, I've bought a lot of physical stuff, but it seems that many of the items are back ordered (BTTF TGC, BTTF License Plate, Sam & Max Posters, etc)

    So, do you guys know when are you going to re-stock everything??

    And also, what happens if some of the items of my order are now in stock and then they run out before you send me everything because of the back-order items?

    Thanks =)
  • GibbeynatorGibbeynator
    edited January 2011
    Huh. That makes sense. I made a pretty big order before Christmas, and just figured they'd shut down for the holidays.
  • chucklaschucklas
    edited January 2011
    I had something "pending shipment" since Dec. 28th. It still says that, but it showed up today in the mail.
  • danielszxdanielszx
    edited January 2011
    So what if it says "Your order has been submitted to our warehouse and will ship soon. Please check back later for shipping info", but one of the items seems to be backordered?

    (I've seen that message since I placed the order on Dec 5 but the item haven't arrived yet)
  • chucklaschucklas
    edited January 2011
    That is the exact message that I have for my order that arrived yesterday. My order also was backordered. Your message means it is on the way. Just wait it out.
  • Matt'Matt'
    edited January 2011
    danielszx wrote: »
    So what if it says "Your order has been submitted to our warehouse and will ship soon. Please check back later for shipping info", but one of the items seems to be backordered?

    (I've seen that message since I placed the order on Dec 5 but the item haven't arrived yet)

    I have the same message... since september 27th. It's becoming long :/

    EDIT: I received a mail saying my order had shipped about 6 hours ago from now, thanks a lot ;)
  • GibbeynatorGibbeynator
    edited January 2011
    Just got that mail too. Is anyone else able to actually track their package?
  • Amy LukimaAmy Lukima
    edited January 2011
    Gibbeynator wrote: »
    Just got that mail too. Is anyone else able to actually track their package?

    Did you write into support?
  • Matt'Matt'
    edited January 2011
    Gibbeynator wrote: »
    Just got that mail too. Is anyone else able to actually track their package?

    I can't either, but it shipped less then 24 hours ago. I think it's normal
  • GibbeynatorGibbeynator
    edited January 2011
    Matt' wrote: »
    I can't either, but it shipped less then 24 hours ago. I think it's normal

    That's what I thought.
  • NoToriousNoTorious
    edited January 2011
    Hey there,
    danielszx wrote: »
    "Your order has been submitted to our warehouse and will ship soon. Please check back later for shipping info"

    (I've seen that message since I placed the order on Dec 5 but the item haven't arrived yet)
    same with my order that I placed on Nov 25... :confused:
  • Pete23MidPete23Mid
    edited January 2011
    How often do you receive new shipments? Are you making sure you are listing "item not in stock" because this could avoid hundreds of returns and complaints :)
  • Amy LukimaAmy Lukima
    edited January 2011
    Pete23Mid wrote: »
    How often do you receive new shipments? Are you making sure you are listing "item not in stock" because this could avoid hundreds of returns and complaints :)

    When an item is on backorder it says "On Backorder"
  • VeredusVeredus
    edited January 2011
    True, but apparently this is not an accurate thing. I placed an order on the 26th of November where the only item I had marked as "Backordered" was the 92 Comic-Con Sam & Max T-Shirt and when I asked about it you said that if it appears as backordered it's a mistake. Nothing else was marked as backordered and yet my order has still not shipped out...
  • Amy LukimaAmy Lukima
    edited January 2011
    Veredus wrote: »
    True, but apparently this is not an accurate thing. I placed an order on the 26th of November where the only item I had marked as "Backordered" was the 92 Comic-Con Sam & Max T-Shirt and when I asked about it you said that if it appears as backordered it's a mistake. Nothing else was marked as backordered and yet my order has still not shipped out...


    Actually your order did ship out. Based on the order number it was somewhere between the 17th and the 25th.
  • VeredusVeredus
    edited January 2011
    Ah...well...errm...that's nice :p.
    Still, the point is that, as you obviously understand, some times an item will showup as backordered when it's not.

    P.S.
    Wasn't I supposed to get a tracking number for my order then if it has shipped out, closing in on, a month ago? (Spam folder is checked on a daily basis as I know you have not been changing status of orderes on your site to save time)
  • MentlegenMentlegen
    edited January 2011
    Order #600089937803511 | Placed December 9, 2010
    Invoice
    Sam & Max: the Devil's Playhouse Poster Print (signed)
    Sam & Max Soundtrack Bundle
    Sam & Max Surfin' the Highway (Paperback)
    Sam & Max: The Devil's Playhouse Collector's DVD
    Sam & Max Highway Surfing Poster Print (Unsigned)
    Max & Crossbones T-Shirt - Medium
    Max Imp T-Shirt - Medium
    Your order has been submitted to our warehouse and will ship soon. Please check back later for shipping info.

    As far as I know, none of the items were back ordered, but it's still taken over a month and it hasn't yet shipped?
  • SeadaVeSeadaVe
    edited January 2011
    Hi!
    My order says "Your order shipped on October 14, 2010!".
    And USPS tracking status still says "Electronic Shipping Info Received".
    It's something wrong with my order?

    Thanks :)
  • Macfly77Macfly77 Moderator
    edited January 2011
    SeadaVe wrote: »
    Hi!
    My order says "Your order shipped on October 14, 2010!".
    And USPS tracking status still says "Electronic Shipping Info Received".
    It's something wrong with my order?

    Thanks :)
    While the USPS status does not get updated for international orders (it's only a delivery confirmation and only works for domestic orders), 3 1/2 months is way too long for any order to be delivered.
    I suggest you e-mail customer service (including your order number) at support@telltalegames.com.
  • SeadaVeSeadaVe
    edited January 2011
    Macfly77 wrote: »
    While the USPS status does not get updated for international orders (it's only a delivery confirmation and only works for domestic orders), 3 1/2 months is way too long for any order to be delivered.
    I suggest you e-mail customer service (including your order number) at support@telltalegames.com.

    I'm gonna do it,
    thank you!! ;)
This discussion has been closed.