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Hanging Processing Order

guzzy3guzzy3
edited January 2011 in Shopping or Activation Support
Hi,

I just registered to the site.
Placed and order for Tales of Monkey Island.
Paid via PayPal and payment was registered in my account.

However, the order got hung while processing.
Is there anything I need to do.

I have not received an email cofirmation of the order.
But the payment went through.

Thanks,
Jose

Comments

  • Amy LukimaAmy Lukima
    edited January 2011
    guzzy3 wrote: »
    Hi,

    I just registered to the site.
    Placed and order for Tales of Monkey Island.
    Paid via PayPal and payment was registered in my account.

    However, the order got hung while processing.
    Is there anything I need to do.

    I have not received an email cofirmation of the order.
    But the payment went through.

    Thanks,
    Jose
    It doesn't look like Paypal removed the money from your account. You can just reorder it.
  • guzzy3guzzy3
    edited January 2011
    It did.

    Unique Transaction ID #822036353S009071G

    Is there a number I can call Telltale games and talk to a real person???

    Honestly - the transaction went through and so did the payment.
    I still can't download my game.

    Thanks,
    Jose
  • guzzy3guzzy3
    edited January 2011
    Could you please check Telltale Games Order #600101616385250

    Thanks...
  • Amy LukimaAmy Lukima
    edited January 2011
    guzzy3 wrote: »
    It did.

    Unique Transaction ID #822036353S009071G

    Is there a number I can call Telltale games and talk to a real person???

    Honestly - the transaction went through and so did the payment.
    I still can't download my game.

    Thanks,
    Jose

    I'm actually not in office today, I just get bored sometimes on the weekends and hang out in the forums. Let me check with Paypal though.
  • guzzy3guzzy3
    edited January 2011
    Thanks...

    Its the first time I buy from you guys.
    I already posted the PayPal transaction and Telltal Games Oder number.
    I also reported the situation ang got en email with case issue-42485

    Let me know if you need anything else,
    Thanks,
    Jose
  • Amy LukimaAmy Lukima
    edited January 2011
    guzzy3 wrote: »
    Thanks...

    Its the first time I buy from you guys.
    I already posted the PayPal transaction and Telltal Games Oder number.
    I also reported the situation ang got en email with case issue-42485

    Let me know if you need anything else,
    Thanks,
    Jose

    The paypal status is: Under Review, according to paypal they are having issues processing the payment. You need to contact them.

    This is what they sent us:
    Wait to ship the item until we've completed Payment Review for this transaction.
    To help protect you, PayPal is reviewing this payment.
    The review process may take up to 24 hours.
    We'll contact you as soon as we reach a decision.
    You should not ship the item until we let you know the payment has cleared. If the payment clears: You may proceed to process the order. To know if your item is covered, check the 'Seller Protection' section of the 'Transactions Details' page and ensure that it states 'Eligible'.

    Seller Protection:
    Not Eligible
  • guzzy3guzzy3
    edited January 2011
    Thanks for the information.
    However, in my account, I see the transaction as completed.
  • Amy LukimaAmy Lukima
    edited January 2011
    guzzy3 wrote: »
    Thanks for the information.
    However, in my account, I see the transaction as completed.

    Then you really need to contact Paypal. I think their open for a little longer today.
  • guzzy3guzzy3
    edited January 2011
    They confirmed it. It is under review.
    They will release the funds in about 24 hours.

    Thanks for your quick support.
  • Amy LukimaAmy Lukima
    edited January 2011
    guzzy3 wrote: »
    They confirmed it. It is under review.
    They will release the funds in about 24 hours.

    Thanks for your quick support.

    Sorry about the error but I'm glad they could help you. Please let me know if you have any issues once they release the funds.
  • Unknown
    edited January 2011
    i dont even have my confirmation email on sam and max dvds i bought a week ago
  • Amy LukimaAmy Lukima
    edited January 2011
    seibert999 wrote: »
    i dont even have my confirmation email on sam and max dvds i bought a week ago

    It looks like it went through just fine. DO you not see it in your account under past purchases?
This discussion has been closed.