Order Question

Agent 5

Hey Telltale

I know you guys were swamped with orders and were experiencing delays but I was just curious whether my order(#600086097614147, Nov. 24th) hasn't shipped yet due to any other problems (billing, backordering, or some such thing) that may be responsible for the delay.

I tried sending an email at the start of the month but haven't received a response, so I thought I'd try the forums.

Thanks for any help you can provide,
-Agent 5

chucklas

I think you should post in this thread. I believe you should include your support ticket number as well.

Agent 5

Thanks, chucklas.

I guess I'll email support again as I never received a response back from my original email with a support #, either in my inbox or my spam folder. I suspect it was because I emailed them from my student account rather than my TellTale account email.

Here's hoping.

Amy Lukima

Agent 5 wrote: »

Thanks, chucklas.

I guess I'll email support again as I never received a response back from my original email with a support #, either in my inbox or my spam folder. I suspect it was because I emailed them from my student account rather than my TellTale account email.

Here's hoping.

What was the ticket number? .Edu networks almost always block us + I reply to everything.

Agent 5

Amy Lukima wrote: »

What was the ticket number? .Edu networks almost always block us + I reply to everything.

That would explain it, then, as I never even got an automated response with a ticket number. At the time I didn't know I was supposed to receive one, however, so that didn't alert me to the problem.

My ticket number is now 43956 but I only emailed you guys a few days ago, so there isn't any hurry. Thanks for being so responsive, however.