Charged Twice? Order Number 600113592568644
Hey all!
I purchased BTTF yesterday for $24.99. The shopping cart said that I would be getting the full, 5 episode game. Of course, only 2 episodes are available right now, and I downloaded and installed them both.
I was looking at my bank account last night, and saw that I have been charged $24.99 by Telltale twice, once at 11:25PM and once at 11:26PM. Why was I charged twice? The only thing I can think of was that I entered the wrong billing address the first time I tried my transaction, but the website said the transaction was rejected.
I have sent an email to customer support, but any help I could get here would be greatly appreciated!
I purchased BTTF yesterday for $24.99. The shopping cart said that I would be getting the full, 5 episode game. Of course, only 2 episodes are available right now, and I downloaded and installed them both.
I was looking at my bank account last night, and saw that I have been charged $24.99 by Telltale twice, once at 11:25PM and once at 11:26PM. Why was I charged twice? The only thing I can think of was that I entered the wrong billing address the first time I tried my transaction, but the website said the transaction was rejected.
I have sent an email to customer support, but any help I could get here would be greatly appreciated!
This discussion has been closed.
Comments
No need to be so aggressive about it.
Your issue will require you to contact Telltale at support@telltalegames.com in order to solve it.